My wife can't set up her account on the insurance site. Security questions don't come up

[diabeticman]

Now what?

[Lucinda]

1. Try a different web browser?

Which one is she using?

[diabeticman]

3. Firefox

[onehandle]

2. 1-800-318-2596 nt

[diabeticman]

7. thanks for the number...does it answer 24/7?

[NightWatcher]

4. Wait a day or two. It's Day One and there are 48 million uninsured. It will take a little time

Nothing goes into effect until Jan 1, and you can sign up as late as December and still get it on Jan 1.

Try again tomorrow, if that doesn't work wait another day or so. If you get into December and cannot get it to work, call the 1-800 number.

Just relax and breathe. It will be ok.

[diabeticman]

11. She has it in her mind she needs to know all the answers so we can make an informed choice

and have enough info so we can plan our finances.

[Nevernose]

15. LOL: We're married to the same woman?

Now.

Uh, honey? You know we don't have to worry about this for months, right? I understand where you're coming from and all, but maybe we could think of this as a process and not something that needs to be decided tonight?

I said now.

OK, I'll go ask my internet friends...

[TDale313]

5. I believe this is a known glitch. Maybe try calling or try again later?

I think this is an issue quite a few people were having

[MiniMe]

6. I read somewhere to wait a day or 2 to avoid the rush

A lot of people are going to the site.

[winter is coming]

8. There was a thread about this earlier today.

Some speculated it was the browser used or heavy site traffic, but one DUer said it's a bug that's being worked on.

[Ms. Toad]

9. Try off hours.

Wait a couple of days (or weeks) until the dust settles. Things are overloaded right now. Virtually all software has kinks which need to be worked out.

[Tx4obama]

10. Wait a few days or a week or so when there is less traffic. Coverage doesn't start until Jan 2014

[SirRevolutionary]

12. Same problem here diabeticman

The problem is there are no options in the security questions. You can see it in the code. Don't know if the developers of the site made an oops or what. But I've tried on multiple browsers (I'm on Mac) and it's the same result.

Hopefully, they'll get that fixed quick. Not sure how they can have dropdowns with no options for security questions unless they build the code dynamically and something messed up.

[diabeticman]

13. that's what my wife was complaining about. She can write an answer but can't see a question.

[SirRevolutionary]

14. Ya I saw the same issue, and read that others are seeing likewise

The code shows dropdown menus but no options representing real security questions so you can't select anything and the screen won't let you progress to create an account. Pain in the backside, but they'll iron it out in the next hours/day or so I'm sure.

[KentuckyWoman]

16. I had the exact same problem....worked OK in IE

still could not create an account. I'll wait a few weeks and try again.

[kestrel91316]

17. Don't panic. They are working out bugs. CA's site is down tonight to debug.

Relax. You have MONTHS to do this.