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Denninmi

(6,581 posts)
Wed Oct 2, 2013, 09:32 AM Oct 2013

Over 24 hours later, I still can't get onto Healthcare.gov

It keeps locking me out for various reasons. Usually the security questions don't come up. I've tried every browser I know, I don't think that's it. I got as far as the point where it was going to send me a confirmation of account email with a link to complete registration -- I got an email with gobbledygook and no working link. Dead end.

Alas, frustrating, but ... I think this means there is an overwhelming public response from people such as myself who need decent insurance they can hopefully afford.

39 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Over 24 hours later, I still can't get onto Healthcare.gov (Original Post) Denninmi Oct 2013 OP
I just did..want to try again? yuiyoshida Oct 2013 #1
I'm going to keep trying until I get through. Denninmi Oct 2013 #2
I had no problem. C_U_L8R Oct 2013 #3
Maybe the Health Insurance Gods are just angry with me. Denninmi Oct 2013 #5
Total reboot C_U_L8R Oct 2013 #8
you're getting much further than I am rurallib Oct 2013 #4
What's a navigator? Denninmi Oct 2013 #6
My best explanation - there are people trained by the gov't rurallib Oct 2013 #9
Obamacare Helpers Joel thakkar Oct 2013 #10
Bear one thing in mind... Jeff In Milwaukee Oct 2013 #7
As frustrating as this is, SheilaT Oct 2013 #11
I registered at 3 am on the very first day, I happened to be awake steve2470 Oct 2013 #12
Actually, I got little sleep last night. I was trying most of the night. Denninmi Oct 2013 #15
So keep trying. You'll get there. Heavy traffic. lonestarnot Oct 2013 #13
more suggestions steve2470 Oct 2013 #14
It just popped up nice and fast on my Mac apnu Oct 2013 #16
Yeah, just did that. Denninmi Oct 2013 #17
Maybe there's a routing issue. apnu Oct 2013 #23
Here's a hint... ChisolmTrailDem Oct 2013 #18
You have until December to sign up. HappyMe Oct 2013 #19
Dec 15th to have it go into effect on Jan 1st.. SomethingFishy Oct 2013 #32
Yes. I figured if people HappyMe Oct 2013 #35
Yeah, I'm like you.. I'll wait it out for a few weeks.. SomethingFishy Oct 2013 #37
Exactly. HappyMe Oct 2013 #38
no problems here. call the 800 number or use 'live chat' and they'll help you finish registration. Sunlei Oct 2013 #20
Live Chat is down, too. Denninmi Oct 2013 #22
Then wait a few days or phone. you have untill next year 2014 to register. Sunlei Oct 2013 #29
I know that. Denninmi Oct 2013 #30
lol, the exact same thing said by many people on every new games release day :) Sunlei Oct 2013 #31
Me neither. nt riderinthestorm Oct 2013 #21
At this point I'll chalk it up to user error. Lololol Pretzel_Warrior Oct 2013 #24
Just go to your state's affordable healthcare page. Boudica the Lyoness Oct 2013 #25
I tried it at 2:00 a.m. CountAllVotes Oct 2013 #26
LOL it kicked me out because I took 'too long' to respond to the email verifying my account. Myrina Oct 2013 #27
just loaded quickly and fine... JCMach1 Oct 2013 #28
I can't get onto GTA 5 online or the Rockstar Social Club, either.... Blue_Tires Oct 2013 #33
Try this... lame54 Oct 2013 #34
I also had no problem... Agschmid Oct 2013 #36
Its my fault - Sorry! Blue Idaho Oct 2013 #39

Denninmi

(6,581 posts)
2. I'm going to keep trying until I get through.
Wed Oct 2, 2013, 09:35 AM
Oct 2013

Not like it's the Bridal Clearance at Filene's, they won't run out of policies in the next 2 days. We have until Dec. 15th if we want coverage 01/01/14, so I heard.

Denninmi

(6,581 posts)
5. Maybe the Health Insurance Gods are just angry with me.
Wed Oct 2, 2013, 09:37 AM
Oct 2013

I cost them a lot of money in the past 2 years. They cost me a lot more by NOT covering a ton of stuff.

Screw Blue Cross unless it can do a lot better for me than it does now.

rurallib

(62,423 posts)
4. you're getting much further than I am
Wed Oct 2, 2013, 09:36 AM
Oct 2013

Do you have any navigators in your area? If you do, maybe it would be best to try to see one of them.

rurallib

(62,423 posts)
9. My best explanation - there are people trained by the gov't
Wed Oct 2, 2013, 09:46 AM
Oct 2013

to get people to sign up / help people sign up for the ACA
I think they are usually in the larger cities. I am in eastern Iowa so my navigators are in Cedar Rapids and Davenport.
They are usually in a local community health center or something like that.

I googled 'healthcare navigator. It took me here https://www.healthcare.gov/contact-us/ - go to the bottom of the page where it asks for your zip code. Put in your zip and you should get a list of navigators nearby. I get 34 results for my zip.

Joel thakkar

(363 posts)
10. Obamacare Helpers
Wed Oct 2, 2013, 09:48 AM
Oct 2013

Navigators will give you all information and FACTS about obamacare, clear your doubts and help you signup! Check your local area if they have any navigator.

Jeff In Milwaukee

(13,992 posts)
7. Bear one thing in mind...
Wed Oct 2, 2013, 09:40 AM
Oct 2013

With the government shut down, it may be far (far) more difficult to resolve IT issues that under normal circumstances. A lot of the people who would be otherwise tasked with resolving these issues may be furloughed.

 

SheilaT

(23,156 posts)
11. As frustrating as this is,
Wed Oct 2, 2013, 09:49 AM
Oct 2013

when you do get signed up remember that actual coverage doesn't commence until January 1, 2014.

I thought the four year delay in the original bill was a bad idea. I can only hope that millions of those who are signing up in these first days will get very angry when they finally understand that they still have to wait for the coverage to kick in.

Remember the doctor who was elected in 2010 who was very upset when he found out that there was a 30 day delay before his Congressional health care coverage began?

steve2470

(37,457 posts)
12. I registered at 3 am on the very first day, I happened to be awake
Wed Oct 2, 2013, 09:50 AM
Oct 2013

I would not even try registering and doing your application before 10 PM EST. If you can somehow stay awake until 2 or 3 AM, I would try it then. A big hassle, I know, but maybe better than waiting a few weeks ? If not, I would wait a week or two. The servers are just overwhelmed right now.

Denninmi

(6,581 posts)
15. Actually, I got little sleep last night. I was trying most of the night.
Wed Oct 2, 2013, 10:00 AM
Oct 2013

Nada.

The frustrating part was where I could get to the registration pages but the security questions wouldn't come up or the email link never showed up or didn't work.

Overwhelmed, yes it is. But a good sign there is demand and support for ACA.

steve2470

(37,457 posts)
14. more suggestions
Wed Oct 2, 2013, 09:53 AM
Oct 2013

1- Clear your browser cache. If you need help with this, just ask.
2- Reboot your cable or DSL modem if you are using one of those ISP's. If you are on dial-up, this doesn't apply obviously.
3- Reboot your router if you are using one.
4- Clear your DNS cache. Again, ask if you need help with this.

Last resort is to call your ISP. I would simply try very late at night or 2 or 3 AM if you can. Very early morning, like 5 AM might work too.

apnu

(8,758 posts)
23. Maybe there's a routing issue.
Wed Oct 2, 2013, 11:04 AM
Oct 2013

Have you called your ISP or tried from another location? (If you have a notebook and can get to another wi-fi spot)

 

ChisolmTrailDem

(9,463 posts)
18. Here's a hint...
Wed Oct 2, 2013, 10:08 AM
Oct 2013

WAIT!

Wait and do it another day. You have nearly the rest of the year to sign up. Why do make yourself part of the problem and then complain about it?

HappyMe

(20,277 posts)
19. You have until December to sign up.
Wed Oct 2, 2013, 10:11 AM
Oct 2013


It's going to be hideously busy for awhile. I'm going to wait until the end of the month or so.

SomethingFishy

(4,876 posts)
32. Dec 15th to have it go into effect on Jan 1st..
Wed Oct 2, 2013, 03:27 PM
Oct 2013

But there is no "real" deadline, the exchange will be there after Dec 15th...


SomethingFishy

(4,876 posts)
37. Yeah, I'm like you.. I'll wait it out for a few weeks..
Wed Oct 2, 2013, 03:31 PM
Oct 2013

We've been without for so long that a few weeks isn't going to bother us.

Sunlei

(22,651 posts)
20. no problems here. call the 800 number or use 'live chat' and they'll help you finish registration.
Wed Oct 2, 2013, 10:16 AM
Oct 2013

It's listed on the website.

Denninmi

(6,581 posts)
30. I know that.
Wed Oct 2, 2013, 12:02 PM
Oct 2013

I expect in a few days it will clear out.

But, they should have set up a system with enough capacity from the get go.

Sunlei

(22,651 posts)
31. lol, the exact same thing said by many people on every new games release day :)
Wed Oct 2, 2013, 03:24 PM
Oct 2013

probably tomorrow servers will be down for a patch or two, then next week down to get rid of a hackers exploit... lol !! we'll live

 

Pretzel_Warrior

(8,361 posts)
24. At this point I'll chalk it up to user error. Lololol
Wed Oct 2, 2013, 11:06 AM
Oct 2013

But seriously. Now you only have 5 months and 28 days to sign up! Oh no!!!!!

Myrina

(12,296 posts)
27. LOL it kicked me out because I took 'too long' to respond to the email verifying my account.
Wed Oct 2, 2013, 11:38 AM
Oct 2013

"too long" = 90 seconds. To the back of the line with me.
Or better yet, I've got other things to do. Like shave my legs.

Blue Idaho

(5,049 posts)
39. Its my fault - Sorry!
Wed Oct 2, 2013, 03:42 PM
Oct 2013

People like me are trying to sign on to see what the rates looks like. I will not be using the exchange since I am one of the lucky ones who gets pretty great coverage and a decent price - thanks to being a state employee. But I'm afraid there are probably plenty of folks like me that are just gumming up the system with our incurable curiosity..

Sorry About That!

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