Scam on Amazon-Tablet "drop & spill" coverage...

[Boxerfan]

I wanted to warn anyone who wants to buy a new goodie on Amazon-if they offer a "drop & spill" coverage-do NOT fall for it.

I bought a new tablet. Drop damage is common & I have had to replace 3 units over the last year. They were cheap ones so it cost me $ each time.

I just got a larger tablet for watching video. They offered a "drop & spill" warrantee. I fell for it.

I got my confirmation e-mail just now. Surprise suprrise surprise-the contract has exclusions of "what is NOT covered".

The contract EXCLUDES damages caused by accidents or environment. So this is worthless for actual drops & spills. PLEASE DO NOT buy-It is a SCAM!.

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I canceled the purchase. Just wanted to warn others

[Initech]

1. Amazon tablets are bullshit.

When they try to sell sponsored content on the lock screen and make you pay for the removal of the ads, they don't get my money.

[Boxerfan]

2. This was a Dragon brand tablet.

Not the actual Amazon tablet just sold by them.

But it offers this "drop & spill" coverage-I think it is totally misleading. It is a separate purchase & the company is called "Smart Guard" protection plan.

The real company is "Warrentech" and it is just an extended warranty company-like most "insurance" companies it is a scam.

The actual terms & conditions are what the claim is based on. And it excludes accidents, misuse & environmental damage among a host of others exclusions. What is a drop or a spill but an accident, misuse or environmental damage-in lawyer speak.

As a former claims adjustor-this I know well. Should have never purchased based on description. And Amazon should stop selling them or change the description.

[dixiegrrrrl]

3. You know Google has a consumer protection offer

It pops up when I buy on line, guaranteeing customer satisfaction and refunds.

[Boxerfan]

4. Talked to Amazon & product is being pulled.

I must say I did not expect that but it is the right thing.

I reviewed the e-mail confirmation and the terms & conditions with the Amazon rep. They agreed it was misleading & told me they would pull it for review.

I hope they do cover actual drops & spills-but until the terms & conditions say they do-Nope.

Anyhow I would avoid "drop & spill" coverage & (mea culpa) check the t&c before purchase.

[kentauros]

5. That's good to hear,

and that you were able to work with someone to get it pulled for review.

Thanks for the warning, though I'm the kind of gadget owner that is so careful in handling and storing my devices, that I never consider such warranties. I always read with mouth agape at reviews people give about the supposed low-quality of workmanship on the same devices I own and yet for them, it's always due to how badly/roughly they handle their devices, beyond even normal clumsiness.