Lenovo laptop loading problem
I have a Lenovo laptop that's just outside of the 1 year warranty. I only using it for banking, daily, because I have an old Lenovo that still works, so I use that one for most computering.
The last time I used the new one was yesterday morning, no problem. When I turned it on this morning, it wouldn't load. Tried to restore, wouldn't restore. Ran the advanced restore, wouldn't restore, but it loaded. Got an error message about drive D being unable to be loaded from restore point. D drive is my CD. Device Manager says it's working properly.
Ran Avast scan, clean. Ran Malwarebytes, clean. I haven't downloaded anything new, but there was a MS update automatically applied, I believe a day or 2 before.
I'm afraid to shut it off. Is there anything else I can do? Is the hard drive going out? Could it be the MS update? TIA
jtuck004
(15,882 posts)storage, whatever you can get to. Because if/when you restore the operating system to fix this, or even try to fix this, it might make everything go away.
Anyway, either of those things you mentioned are possible, or other things.
To remove an update on Win 7
?Backed up your data yet? Do it b4 this
Open Installed Updates by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Programs, and then, under Programs and Features, clicking View installed updates.
Click the update that you want to remove, and then click Uninstall. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
You can scroll to the right to see the installed date. Remove the latest one, and reboot, see where you are.
The message about unable to be loaded from restore point, if it came inside of windows probably refers to the fact that you didn't have a restorable image on a drive.
If it came when trying to do an OS replacement that may mean it couldn't get at the image that is usually stored on the drive that allows you to reload your system as it came from the factory - without all your data.
If this fixes it, good. If not, take note of what you had to do to get back in and you can use the other computer to look for answers. I would be prepared to re-install as if it were a factory machine. Do you have disks, or does it have a restore built into the hard drive? Did you buy it new?
If so, I would check my manual on how to re-install.
The most likely culprit, assuming nothing else happened, is the update, followed by your hard drive going out. You can remove the update, then tell it to update again and see if it completes ok.
If you can't get back in (that's why I said back up everything you can't lose b4 this) then check your manual on how to restore it, and start over.
If it is the hard drive, it will either automatically segment the bad spot, or maybe it will do it again and you can deal with that.
Holly_Hobby
(3,033 posts)I just backed it up about a week ago to a thumb drive. It has a restore feature, no disks, but restore wouldn't work this morning.
Let me try to remove the update. Thanks again!
blogslut
(38,002 posts)Could be your laptop is set to read the disk drive first, as opposed to the hard drive. That means accessing the BIOS which you can usually do by pressing a certain key or keys imediately after powering on:
http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_pc.htm
Holly_Hobby
(3,033 posts)I'll check that too.