Help, my computer's gone crazy.. and just this morning. When I right click on a pic

[Cha]

the "copy" won't light up so I can't copy pics.

First time that's ever happened!

Thank you guys.. I'm stuck with this until I take my laptop in Monday if I can't fix it.

[steve2470]

1. which browser ?

You might have malware, like a virus. Have you scanned recently for viruses and malware ?

[Cha]

2. My computer does it automatically.. but, it sounds like may be it, anyway. My browser

is Internet Explorer.

And, I've had other problems too, today. I was signed out of all my sites(which I never do) and had trouble getting on and then when they were X out.. I had to sign in again.. Something happened and it wasn't good.

Thanks steve.. what should I do?

[steve2470]

3. download these two, install both, use both

http://www.avira.com/en/avira-free-antivirus

After you use that one, uninstall it. Then.....

also, use this one: http://www.superantispyware.com/download.html. Download it, install it, and use.


If using the two I mentioned above does not cure your problems, get back to me here. Good luck !

[Cha]

5. Thank you, steve! It won't hurt that I already have malaware protection with Windows7? Also

when I opened a new window just now I had to log in to DU again.. and I have that "Remember me" checked off. So something is really OFF!

[steve2470]

4. you want to uninstall the first one after using, for this reason.....

It's very bad to run two anti-virus at the same time. It can mess up your computer.
Let me know how you do.

[Cha]

6. Aha.. at least I knew enough to ask that question! Mahalo steve.. will indeed let you know. :)

[steve2470]

7. go to Control Panel

go to Windows Defender, click that icon

There should be a checkbox to UNCHECK scanning. That way, 100% for sure, you won't have any problems.

[Cha]

8. Uncheck scanning.. and I won't have a problem with the sites you've given me to download, install,

and use? and what do you mean by "use" before I uninstall the first one?

Also, I have to go out and run now and will be doing this later..and you might be out for the night.. we'll see. But, if so then we can pick this up tomorrow if that's okay?

[steve2470]

9. You uncheck scanning to make sure Windows Defender won't interfere with the programs....

you are downloading. You can download with no problems, but you might get a problem running WD and Avira together at the same time.

Use means, you use Avira to scan your hard drive for malware. Then, uninstall it.

Then, install SuperAntiSpyare and use it. After it's done, it's up to you whether you want to uninstall it.

Just don't run SAS and Windows Defender at the same time. That's why I asked you to uncheck Windows Defender scanning.

I'll be here for a while, and tomorrow at some point. Good luck.

[Cha]

10. Thanks, steve! I had to come back for one more thing before I

left.

[Cha]

12. There is no "Windows Defender", steve. There's a Window's Firewall.. is that the same?

[steve2470]

13. no. You are on Windows 7 ? nt

[Cha]

14. Hi, I just googled it and it told me how.. I had to type it in.. but, it says it's not connected

anyway.. could that have been part of the problem?

And, yes I do have windows 7..

thanks steve. I'm about to get started now.

[steve2470]

15. ok, good luck ! let me know nt

[Cha]

17. The first one says.. my current security settings do Not allow for this download. :(

[steve2470]

18. ok, for now, go into Internet Explorer settings....

Click Internet Options

then click Security. Where it says Internet, drag that slider all the way to the bottom and click Apply. Then close out the boxes and restart IE.

[Cha]

20. Oh steve.. I'm sorry.. this isn't working.. I got to Settings by typing it in and clicked on

security and got to "Internet" but it's not "sliding" and I don't see what else to do?

Sorry, I appreciate it..

[steve2470]

21. one sec

a. Open Internet Explorer.

b. Click Tools and then options.

c. Click on the security tab.

d. Select the Internet Zone.

e. Click on the Custom Level Button and then scroll down to Download.

f. Make sure to enable File download.

g. Click Apply and Ok

h. Restart Internet Explorer and check if that helps.

[steve2470]

19. found this also, pretty much the same thing I told you

http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/error-message-your-current-security-settings-do/59cc236d-7baf-4552-92ff-b34b9a6942aa

a. Open Internet Explorer.

b. Click Tools and then options.

c. Click on the security tab.

d. Select the Internet Zone.

e. Click on the Custom Level Button and then scroll down to Download.

f. Make sure to enable File download.

g. Click Apply and Ok

h. Restart Internet Explorer and check if that helps.

[Cha]

22. Thanks I'll try it that way.. I will not give up.. just might have to take it physically to the

computer doc.

[steve2470]

23. I'll keep helping you until we hit a brick wall

I do think it's malware. I think we'll get it.

[Cha]

24. Thanks again! I got as far as the Customs Level Button.. but then I don't see

anywhere to "scroll down to Download".. This is all well beyond my level of internet savvy.. but you'd think I could follow the explicit instructions!

[steve2470]

25. ok let's do this

Download Firefox (another web browser). It's very simple to use and should not give you any problems.

Here is the link: https://www.mozilla.org/en-US/firefox/new/

[Cha]

26. And, what do I do with IE? I have tried firefox before but it was on

an older laptop and it ended up not working for me. Not to say it won't this time.

And, I still have to enable my Windows Defender, too.. This is so crazy.. thanks steve and Sorry!

[steve2470]

27. just close down IE after you download the firefox

Try to get FF installed and working, hopefully this time no problems with it.

Windows Defender can wait for a while, no worries about it.

[Cha]

28. But, I'll need anti-virus installed on FFif it works, right?

I called my son today too and he offered to walk me through downloading anti-virus but I thought I'd try this first instead of doing it on the phone. I'm kinda stressed out.

So I take you like FF and apparently Pharaoh does too!

[steve2470]

29. FF is a good browser

Let's get FF installed and working, if we can. Then we can download the 2 programs I asked you to. Windows Defender is disabled, so we don't have to worry about that.

No worries for now about WD.

[Cha]

30. Oooops! Well at least now we know that my current security settings does not allow for FF

to be installed. Something is really messed up.

[steve2470]

31. OHHHHHHHHHHHHH now I know what the problem is..hang on nt

[steve2470]

32. Open Control Panel

Make sure you can see all icons

Look for User Accounts icon. Click that. Then we'll go from there.

[Cha]

33. Got it!

[steve2470]

34. ok now.....

click Change User Account Control settings

then we'll do next step

[Cha]

35. got it..

[steve2470]

36. ok, now....

see the slider thing on the left hand side ? You grab it with your mouse and pull it all the way down. I know there are scary warnings, but for now let's not worry about it. Then you click OK.

Then we do next step.....

[Cha]

37. glad you told me about the warnings. It asked if I wanted to allow this and I said Yes. Also

it said down at the bottom of my computer that I'll need to Restart after This is finished..

Okay, what's next, please..

[steve2470]

38. Restart your computer, start Firefox again, and come back to this discussion please

See you after you restart. on edit: I mean try to install Firefox again lol derp

[Cha]

39. Sorry, steve.. it still won't allow me to download FF. Do I have to go back and undo what

we just did with the Security Settings?

[steve2470]

40. No, I will slowly walk you through the Internet Explorer security thing....

Ok, click Tools

then Click Internet Options

now click the Security tab.

once you do that, come back here...we'll keep slowly doing this....

[Cha]

41. Thank you.. but, this is one that doesn't stay visible.. I did what you said and couldn't get back

to the discussion without Xing it out.

But I did get to the Security Tab and saw the ol Internet Zone..

[steve2470]

43. long list of small steps

here's my long list of steps

1- Open IE
2- click Tools
3- click Internet Options
4- click Security tab
5- click Custom level button
6- You will see a small Security Settings window
7- slowly scroll down that window
8- look for Downloads
9- look for File Download under Downloads
10- click the Enable circle/radio button
11- click OK at the bottom of that small window
12- click Apply on the larger Internet Options window
13- click OK on that same window
14- close Internet Explorer
15- Restart IE and try to download Avira

[Cha]

44. I got as far as #11 and then there was nothing there for me to click Apply. The one window that

was open the "Apply" wasn't lit up. We were so close!

[steve2470]

45. whoa.... you could not click Apply ?

scratches head....one minute please

[steve2470]

46. ok, skip the apply thing

just do steps 13-15, let me know please

[steve2470]

47. just so we are on the same page....

there are two windows:





and the small one:

[Cha]

48. Oh dear.. I was just about to start my Aviar download and saw this.. hmmm I don't recognize it as

what I just did.. but, from the instructions you gave me I was following it perfectly Except for the "Apply" button.

[steve2470]

49. no worries, hope you can download ok now

If you can download OK, let me know what your virus scan with Avira finds.

[Cha]

50. It still won't let me do it.. and, we've hit that brick wall. You've gone above and beyond the call

of helping me, steve and I appreciate it so much!

It's so late for you, too.. I think I'll call my son now and he'll walk me through the anti-virus he was talking about.. he just had his done from the same computer doc I would be going to on Monday. We'll see what happens with that.

I feel calmer now.. eating had something to do with it and your calmness was contagious!

Thank you!

[steve2470]

51. my pleasure, good luck with your son and the anti-virus

It was my pleasure

[Cha]

52. Yeah, that didn't work, either.. so it's off to the computer hospital I go on Monday morning!

You're an

[steve2470]

42. ok I just derp realized that you can't do IE security and talk to me at same time....

so.. here's my long list of steps

1- Open IE
2- click Tools
3- click Internet Options
4- click Security tab
5- click Custom level button
6- You will see a small Security Settings window
7- slowly scroll down that window
8- look for Downloads
9- look for File Download under Downloads
10- click the Enable circle/radio button
11- click OK at the bottom of that small window
12- click Apply on the larger Internet Options window
13- click OK on that same window
14- close Internet Explorer
15- Restart IE and try to download Avira

[steve2470]

16. "not connected" means it was turned off/disabled ?

If so, that's fine for now. Once you are all done, you will want to enable/turn on Windows Defender and keep it updated once a week.

[Cha]

53. Just wanted to report the happy ending here .. in case anyone reads this and thinks there wasn't one

Thanks to you, steve, I wandered into "Restore computer to a previous date" and got my computer back, and had it checked for viruses and there are none!

At some later date I may install FF.. my son says he has both and google chrome.

[steve2470]

54. so happy for you !

One last thing I would do to give you peace of mind:

1- Go to Control Panel
2- Click User Accounts icon
3- click User Account Control settings
4- drag that slider up to Always Notify at the very top.
5- click OK.

By doing all that, if malware tries to install itself, you will probably get a notification. Yes, it's a pain to deal with the constant notifications, but if you take the time to read them, you are safe.

Best wishes and mahalo Cha !

Steve

[Cha]

55. I will do that, Steve.. thank you, again.. and for Windows Defender, too!

[Pharaoh]

11. Simple.........

Dump IE and download firefox!!

http://download.cnet.com/mozilla-firefox/