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Rasheed Abou-Alsamh
Published Sunday 29 December 2013
~snip~
A few months ago I was startled to find out that my local pharmacy here in Brasilia had been keeping track of every single purchase I made there by insisting that I enroll in their discount program. Years ago I had given them my CPF number, which is a taxpayers number that every adult resident in Brazil must have. Without a CPF you cannot buy a SIM card for your mobile phone, or make any purchase of appliances, automobiles or plane tickets. Without giving them my CPF number I would not have gotten the significant discounts on prescription medicines that I had been getting so far. I found out when I bought two boxes of a prescription medicine for my neck. The pharmacy had only one box, but said they would order another one for me, and that I could come back the next day to get the other one. It was when the clerk turned her computer screen around to confirm my details with me that I was horrified to see a long list of medicines and the dates of when I had bought them. Did I really want them to be able to call up this list and see that I had bought antibiotics last January for a sinus infection? Or that I had bought baby formula for my maids baby in March? Not really.
But if we stop and think about it, companies constantly indulge in such bargaining for our information. The most used method is that of the age-old discount. Who doesnt like saving money on a purchase? In exchange we are usually asked to give up personal information such as our birthdate, gender, home address, e-mail address, and phone number. My pharmacy is collecting purchasing information on all of its clients and in exchange gives us a discount on medicines. But how is this information stored and protected? Who has access to it? From the look of it, any employee of my pharmacy, which is part of a local chain, could punch in my CPF number and then print out a long list of all of my purchases since 2009!
This illustrates a very interesting shift in capitalism in which more than just money is needed to get full benefits out of the trading system. Businesses are not just asking us to give up personal information to get discounts, but they sometimes try to influence our behavior. Recently a Brazilian friend asked me if I wouldnt like to attend a free concert near the National Museum here in Brasilia. I said sure, not knowing that in order to get the supposedly free ticket I had to register online, giving them my CPF number and home address, and then I had to take one broken electronic item that I happened to have laying around at home to specially designated collection centers in order to get my ticket. In other words, they were trying to get the concertgoers to be green and recycle their electronic trash instead of just throwing it out. They may have had a noble intention but for me it was too complicated, and I wasnt desperate enough for a free ticket to jump through so many hoops!
I dont think my pharmacy, or any business for that matter, should be allowed to demand that customers hand over their personal information in order to get a discount. That is anti-democratic and unfair. A legal loophole should exist for those of us, who like me, refuse to allow businesses collect our buying information in order for us to be able to get discounts. We want our discounts but without giving up our privacy.
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