Just hung up on the DCCC

[Jersey Devil]

So this guy calls looking for money for the Dem Senate/House candidates and before he starts his pitch he says, "This call may be recorded for quality control purposes." My next words were, "No it won't" and I hung up.

How stupid is it to call Dems and then tell them they are going to have their conversation recorded?

[Ned_Devine]

1. the recording is to show whether the caller was doing his/her job properly, not to monitor you

[jonthebru]

2. stop complaining

It wasn't about you..

[alcibiades_mystery]

3. I'm speechless

You're ridiculous.

[progressivebydesign]

4. Wow, the outrage machine is in full gear. That was sort of ridiculous.

They record the calls to be sure that the people they hire are doing their job correctly, and that they don't have republican plants in there.

[Cali_Democrat]

5. *facepalm*

Quality control is to make sure the people are doing their jobs correctly.

[Tarheel_Dem]

6. You should've asked them to remove your contact info. If I were as "outraged" as you, I would have.

What's "stupid" (to use your own word) was your overreaction.

[geek tragedy]

7. You don't use telephone customer service much, do you? nt

[defacto7]

8. actually, I really hate that recording stuff

BUT... in this case, I think it is good and necessary to keep tabs on the help!!!

I wouldn't worry about it.

[LP2K12]

9. Seriously?

It's our job. Most of the time it's for your protection in the end. What are you so afraid of saying? Always fun telling people this daily, then getting cursed out and then they ask not to have the call recorded. I have no control over that!


http://www.callcentrehelper.com/wiki/Call_Recording_Legislation.html

[OldDem2012]

10. You can't be that stupid, can you? nt.

[Connie_Corleone]

11. That is standard operating procedure. Good grief!

I worked in customer service. Calls are recorded to make sure we're doing our job right. And we have to let people know the call is being recorded because it's illegal to record conversations without the other person's knowledge.

[mac56]

12. Your outrage is misplaced.

Really, let it go.

[pnwmom]

13. How stupid is it to not realize that this is a standard procedure they need to do? n/t

[Lex]

14. Hahaha, what?

Seriously?

[FrenchieCat]

15. That's ok.....cause I got one of those call, and I donated.....

It was a quick call....can you donate $XXXx....
No, I can't donate that much cause I donated last week, but I can donate $XXXX

Gave them my credit card info.

He thanked me, and I thanked him.

end.

[Jennicut]

16. I worked in customer service for a few years and this is done all the time.

Your calls are constantly monitored from Verizon to the cable company.

When I worked for a long distance company, my calls were regularily monitored by the quality control person and then feedback was given on how to do handle certain situations better with the customers. It was not about recording you for nefarious reasons.
Sorry, this made me chuckle a bit as I have first hand experience with this.

[Drunken Irishman]

20. Me too!

I worked for the Census back in 2010 and our calls were always recorded so that we could go over how we handled certain situations and whether we got off script (you couldn't, or you'd lose your job).

[Jennicut]

22. Yup, most call centers want you to stick to a script.

Or ask questions a certain way. I never enjoyed getting my calls scrutinized. I will never do customer service again. It was a thankless job. I am now on my way to earning a teaching certificate for elementary education. I would rather teach raucous classrooms full of hyper kids then do customer service again. The stories I have of customer rudeness....

[doc03]

17. I couldn't care less if they record me, I have

nothing to hide. Would you rather have more Teabaggers in Congress?

[budkin]

18. Fool

That was stupid

[qkvhj]

19. This is a part of our world

You did not do anyone any good with this reaction. Get over it, get used to it, and go on with life. It is not going to change.

[Hutzpa]

21. That was really stupid

and yet you complain when things becomes harder.

[Iggy]

23. The DCCC

isn't too bright regardless.

Look what happened with the midterm in 2010.

[underpants]

24. That is a legal requirement - there are 27 or so states that require one party knowing

that a call is being required but they do that for the other 23 states.

Standard stuff.

[Blue Idaho]

25. A courtesy notice you won't get from...

Your phone company

Your Internet service provider

Your credit card company

Your federal government - thanks to the Patriot Act.

They will simply track you, record you, and follow you.

Have a nice day.

[LiberalElite]

26. I hate that recording stuff too but

I wouldn't have hung up on them for that. Recording is standard. However, I would have told them I have no money left after months of being hit up for $3, $5, $25 and $65 donations every day at each of my 4 email addresses.

[LiberalElite]

27. Remember that voter registration person in Florida

Who was tellilng people Obama's a Muslim Communist or something like that, did they find out she was waaay off script by listening to a recording of her?

[lucabrasi]

28. I'll let Picard speak for me