Reply #: I guess you dont see

[Pavulon]

much institutional incompetence. Dealing with this is part of travel.

Bottom line is that she was either incompetent and should have had an escort or choose to do something really stupid.

I am not defending the airline, but those situations are common and part of life.

She choose not to buy another ticket on a different airline, choose not to complain to a manager, choose not to rent a car or get a hotel room. All reasonable responses.

Blame is easier than accountability.