That is easy to do. I just tried that and they didn't recognize my "problem." But I did just email them. They say the'll get back in 24 hours. We'll see.
we were without internet for most of 4 months last year. It was impossible to get them on the phone.
the tech who came out here (same guy 4 times) finished up once and was on the phone in my living room, finally I asked "what...are you on hold?" yeah the techs THEIR TECHS don't have a separate line to call in jobs and problems. They have to call the same number you and I do.
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