Train firm keeps 10% of cash from lost wallets

[left-of-center2012]

A passenger accused Arriva Trains Wales of “theft by train” for forcing him to hand over 10% of cash from in his wallet. While most rail operators charge a modest fee (usually around £2) to process lost property, Arriva Trains Wales skims a percentage off any cash found in a lost wallet.

The company defended its policy, and clarified it only takes a percentage from cash amounts of up to £100.
The train company also charges £25 for laptops, £10 for mobile phones, and £3 for baby strollers, bikes, helmets and skateboards.

After a backlash, Arriva Trains Wales responded by changing its policy and refunding the customer who complained.

David Sidebottom, director at the independent watchdog Transport Focus, said: “The current lost property systems in place are, in many cases, not fit for purpose for reuniting lost property with rightful owners.

A spokesperson for Arriva Trains Wales said:
“In this instance we are happy to refund the percentage that was charged to the customer
who brought this to our attention."

https://www.telegraph.co.uk/news/2018/09/14/commuters-complain-held-ransom-train-firm-keeps-10-per-cent/

[underpants]

1. Great name

David Sidebottom.