Rolling Stone: Ticketmaster Has Secretly Been Cheating You With Its Own Scalpers
Rolling Stone Sept. 19, 2018
Link: https://www.rollingstone.com/music/music-news/ticketmaster-cheating-scalpers-726353/
Music fans’ ire toward Ticketmaster for expensive concert tickets may be somewhat justified, according to a fiery investigation by CBC News and the Toronto Star on Wednesday detailing a secret scalping scheme run by the ticket sales company itself. The two outlets sent journalists undercover as scalpers to a live entertainment convention this summer, where Ticketmaster reportedly pitched them on its underground professional resale program, through which it takes a cut of profits.
Ticketmaster, which is owned by live entertainment juggernaut Live Nation, enlists resellers to grab batches of tickets from its site and then flip them for higher prices on a Ticketmaster-owned, invite-only platform called TradeDesk (touted by the company as “The most powerful ticket sales tool. Ever”), according to the report. Ticketmaster gets extra fees from the pricier resale tickets on top of its fees from selling the original ticket. CBC and Toronto Star journalists were told that despite the existence of a Ticketmaster “buyer abuse” division that looks for suspicious online activity in ticket sales, the company turns a blind eye to its TradeDesk users. A sales representative told one of the undercover journalists that there are brokers with “literally a couple of hundred accounts” on TradeDesk, and that it’s “not something that we look at or report.”
Ticketmaster has sued groups in the past for using bots to grab up live events tickets from its site, which prompted counterclaims that Ticketmaster was itself supplying scalpers with bot software — which, per this week’s investigation, TradeDesk appears to be doing. “This is going to be a public relations nightmare,” popular Canadian radio program host Alan Cross told CBC upon seeing the findings, noting of previous “whispers of this in the ticket-selling community, but it’s never been outlined quite like this before.”
Ticketmaster has not issued any public comment, but in a statement to CBC, said that “as the world’s leading ticketing platform, representing thousands of teams, artists and venues, we believe it is our job to offer a marketplace that provides a safe and fair place for fans to shop, buy and sell tickets in both the primary and secondary markets.”
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It looks like the Canadians are fed up with the abuse from Ticketmaster. I sure hope American concert-goers wise up and stop throwing their money at Ticketmaster. This has been going on for at least 20 years, probably longer.
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A lot of the big venue tickets are either pre-sold in blocks to favorite buyers (mostly scalpers) or they're held out by the band to distribute to their friends and fans. Also blocks of the best tickets are held back to give as freebies to the sponsoring radio stations and other local media. Ticketmaster buyers are literally the last in line AND they pay the highest prices for their tickets.
That's what happens when we go online for the 10 o'clock "sale" and it's "sold out" by 10:05.
They were created for TicketMaster in the 1990's when everybody started buying tickets online. If you're old enough maybe you remember the days when people went down to the stadium (in whatever city) and waited in line overnight to get tickets the next morning. All that stopped when TicketMaster took over and sold all the tickets online. They wouldn't sell any tickets unless they got the full concession - no local sales allowed. It became a monopoly almost overnight.
This should be their focus - concerts, rock bands and popular music. Instead Rolling Stone has become enablers for the group that's ripping off the industry AND Rolling Stone's readers. They might even be getting a cut for all we know. The whole thing stinks.
This investigation is being done by the Canadian media, while the US media is sitting on their hands.
