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Sun Mar 24, 2019, 09:20 AM

Why Self-Checkout Is and Has Always Been the Worst

Automation is often presented as an inexorably advancing force, whether it’s ushering in a threat to jobs or a promise of increased leisure or larger profits. We’re made to imagine the robots rising, increasingly mechanized systems of production, more streamlined modes of everyday living. But the truth is that automation technology and automated systems very often fail. And even when they do, they nonetheless frequently wind up stranded in our lives.

For every automated appliance or system that actually makes performing a task easier—dishwashers, ATMs, robotic factory arms, say—there seems to be another one—self-checkout kiosks, automated phone menus, mass email marketing—that actively makes our lives worse.

I’ve taken to calling this second category, simply, shitty automation.

Shitty automation usually, but not always, comes about when new user-facing technology is adopted by a company or institution for the ostensible reason of minimizing labor and cutting costs. Nobody likes wading through an interminable phone menu to try to address a suspect charge on a phone bill—literally, everyone would rather speak with a customer service rep. But that’s the system we’re stuck with because a corporation decided that the inconvenience to the user is well worth the savings in labor costs.

https://gizmodo.com/why-self-checkout-is-and-has-always-been-the-worst-1833106695

122 replies, 12402 views

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Reply Why Self-Checkout Is and Has Always Been the Worst (Original post)
HAB911 Mar 2019 OP
HAB911 Mar 2019 #1
Mr.Bill Mar 2019 #76
SoCalNative Mar 2019 #80
Tipperary Mar 2019 #82
Mr.Bill Mar 2019 #84
delisen Mar 2019 #101
treestar Mar 2019 #90
HAB911 Mar 2019 #93
WillowTree Mar 2019 #117
HAB911 Mar 2019 #122
spinbaby Mar 2019 #2
USALiberal Mar 2019 #6
spinbaby Mar 2019 #29
USALiberal Mar 2019 #33
Cassidy Mar 2019 #69
homegirl Mar 2019 #75
Ligyron Mar 2019 #97
PTWB Mar 2019 #106
Tommy_Carcetti Mar 2019 #3
happybird Mar 2019 #104
USALiberal Mar 2019 #4
Hortensis Mar 2019 #41
mercuryblues Mar 2019 #81
Hortensis Mar 2019 #91
Scarsdale Mar 2019 #51
USALiberal Mar 2019 #120
madville Mar 2019 #5
MichMan Mar 2019 #7
USALiberal Mar 2019 #9
madville Mar 2019 #10
iamateacher Mar 2019 #8
USALiberal Mar 2019 #11
marble falls Mar 2019 #12
TruckFump Mar 2019 #22
notdarkyet Mar 2019 #26
marble falls Mar 2019 #40
Oppaloopa Mar 2019 #88
madinmaryland Mar 2019 #13
USALiberal Mar 2019 #15
sinkingfeeling Mar 2019 #31
Stinky The Clown Mar 2019 #68
Oppaloopa Mar 2019 #89
LongtimeAZDem Mar 2019 #14
MineralMan Mar 2019 #16
panader0 Mar 2019 #53
MineralMan Mar 2019 #79
Eko Mar 2019 #118
Hoyt Mar 2019 #17
PatrickforO Mar 2019 #44
Hoyt Mar 2019 #57
MichMan Mar 2019 #62
PatrickforO Mar 2019 #107
Sapient Donkey Mar 2019 #119
eppur_se_muova Mar 2019 #18
treestar Mar 2019 #92
brooklynite Mar 2019 #19
PatrickforO Mar 2019 #38
obamanut2012 Mar 2019 #70
Cold War Spook Mar 2019 #115
Generic Brad Mar 2019 #20
Phentex Mar 2019 #59
Ms. Toad Mar 2019 #83
tblue37 Mar 2019 #21
Freddie Mar 2019 #27
tymorial Mar 2019 #23
Iggo Mar 2019 #45
tymorial Mar 2019 #48
Kaleva Mar 2019 #24
CrispyQ Mar 2019 #25
milestogo Mar 2019 #65
Quixote1818 Mar 2019 #28
House of Roberts Mar 2019 #30
yaesu Mar 2019 #32
Luciferous Mar 2019 #34
barbtries Mar 2019 #35
PatrickforO Mar 2019 #36
paleotn Mar 2019 #39
bluestarone Mar 2019 #43
underpants Mar 2019 #56
HAB911 Mar 2019 #95
Duppers Mar 2019 #111
Wednesdays Mar 2019 #121
paleotn Mar 2019 #37
trev Mar 2019 #94
SHRED Mar 2019 #42
Mosby Mar 2019 #72
madinmaryland Mar 2019 #73
mac56 Mar 2019 #46
underpants Mar 2019 #49
HAB911 Mar 2019 #96
underpants Mar 2019 #47
HipChick Mar 2019 #50
Huffleprecious Mar 2019 #52
Tarc Mar 2019 #54
Blue_true Mar 2019 #55
MichMan Mar 2019 #67
Blue_true Mar 2019 #113
jalan48 Mar 2019 #58
EX500rider Mar 2019 #108
jalan48 Mar 2019 #109
we can do it Mar 2019 #60
The Velveteen Ocelot Mar 2019 #61
GoCubsGo Mar 2019 #63
Nitram Mar 2019 #64
California_Republic Mar 2019 #66
Politicub Mar 2019 #71
AwakeAtLast Mar 2019 #74
Mr.Bill Mar 2019 #77
Blue_Adept Mar 2019 #78
Ms. Toad Mar 2019 #85
muriel_volestrangler Mar 2019 #86
OMGWTF Mar 2019 #87
Maeve Mar 2019 #98
mac56 Mar 2019 #99
jmowreader Mar 2019 #100
dawg day Mar 2019 #102
VarryOn Mar 2019 #103
Loki Liesmith Mar 2019 #105
JCMach1 Mar 2019 #110
suffragette Mar 2019 #112
JI7 Mar 2019 #114
Cold War Spook Mar 2019 #116

Response to HAB911 (Original post)

Sun Mar 24, 2019, 09:23 AM

1. allow businesses to replace cashiers with machines

“By automating labor, self-checkouts may allow businesses to replace cashiers with machines, and thus shed significant labor costs... Most of the self-checkout manufacturers’ websites readily acknowledge their savings in labor-related costs; a report on NCR’s website states that ‘self-checkout…allows stores to cut labor costs, which account for more than ninety percent of the costs associated with running the front end of a retail store.’ Likewise, Optimal Robotics notes that a four-station, one-attendant configuration would require approximately one hundred and fifty fewer labor hours a week compared to the regular checkouts…”

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Response to HAB911 (Reply #1)

Sun Mar 24, 2019, 11:43 AM

76. In California they passed a law

that no alcoholic beverages can go through an automated checkstand. I would bet the Retail Clerks lobbied for this law, and rightfully so. An automated checkstand can't check IDs.

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Response to Mr.Bill (Reply #76)

Sun Mar 24, 2019, 12:01 PM

80. Can't check IDs yet

I'm betting that eventually there will be that functionality built in.

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Response to Mr.Bill (Reply #76)

Sun Mar 24, 2019, 12:05 PM

82. They have self checkouts at every store I visit. There is a checker stationed there.

 

The checker is there to help those who have difficulty with the scanner or to check IDs. Sometimes there are two checkers tationed there.

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Response to Tipperary (Reply #82)

Sun Mar 24, 2019, 12:07 PM

84. Yes, that's one way to do it.

But nevertheless, it's the law in California. I wonder if other states have this law?

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Response to Tipperary (Reply #82)

Sun Mar 24, 2019, 01:34 PM

101. When there is only automated checkout I always ask for help

The machines are poorly designed I am an not interested in being a test subject .

There should be a 10% discount for automated anything

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Response to HAB911 (Reply #1)

Sun Mar 24, 2019, 12:35 PM

90. Most of this automation put the labor onto the customer!

That's my beef with it. We are just doing more work. We have to do what the cashier did, basically, running each item over the scanner.

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Response to treestar (Reply #90)

Sun Mar 24, 2019, 12:43 PM

93. I piss my wife off sometimes

because I will not bag my own groceries even. I'll stand there and watch her do it if she's in a hurry, LOL.

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Response to HAB911 (Reply #93)

Sun Mar 24, 2019, 05:38 PM

117. Charming.

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Response to WillowTree (Reply #117)

Mon Mar 25, 2019, 06:35 AM

122. If I am nothing else, I'm charming

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 09:28 AM

2. Our local Target store has only self checkout early in the morning

It annoys me to no end. I refuse to use it, so the employee manning the self checkout stand checks me out. I don’t understand why the employee babysitting the self checkout can’t just be put on a register instead.

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Response to spinbaby (Reply #2)

Sun Mar 24, 2019, 09:33 AM

6. Because the one person can cover 4 checkout stations. It works great at my target, nt

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Response to USALiberal (Reply #6)

Sun Mar 24, 2019, 10:36 AM

29. At that hour, they don't have four people checking out

At 8:00 am, when I usually shop, there are maybe six customers in the whole store and the employees are busy with restocking and their weird morning pep rally. They don’t need four checkouts; they barely need one checkout.

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Response to spinbaby (Reply #29)

Sun Mar 24, 2019, 10:39 AM

33. I always use a real cashier if no line, it is easier. nt

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Response to USALiberal (Reply #33)

Sun Mar 24, 2019, 11:30 AM

69. Even when there are lines, which there always are, I use a real cashier.

Then I begin a conversation with those around me, how, if I am going to work at that store - by checking myself out - I expect to get paid. I keep the tone humorous, but lively, and I keep it going. You would be amazed how fast they can open up another check-out line when you use this technique. And yes, it is another checkout LINE, because so many people were waiting!

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Response to Cassidy (Reply #69)

Sun Mar 24, 2019, 11:42 AM

75. I absolutely

refuse to use a self checkout.

The first time I encountered a bank employee touting the virtues of using an ATM, she was startled when I asked her why she was campaigning to eliminate her job.

It was 4 decades before I used an ATM, and that was because I was 11 thousand miles away from my bank. Have since converted due to long lines in the bank---too few employees!

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Response to homegirl (Reply #75)

Sun Mar 24, 2019, 01:16 PM

97. Weird how it takes longer and is more invasive when I use a teller at PNC.

Never use self checkout with current S.O. unless I only have a couple items and there's a long line at the regular check out.

That's the only advantage. Speed.

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Response to spinbaby (Reply #2)

Sun Mar 24, 2019, 01:54 PM

106. What's with the self checkout hate? It is easier.

 

I always go to whichever lane has the shortest wait. That said, if self checkout is open and a clerked lane is open, I’ll do self checkout every time.

Why would I want some clerk to ring me up when they’ll almost certainly want to make small talk and / or be incredibly slow? I can do it faster and better most of the time. And my time is valuable.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 09:30 AM

3. It sucks on all levels.

Not just because of automation but also because on the rare times I use self-checkout, things never work as planned and I always need an associate anyways.

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Response to Tommy_Carcetti (Reply #3)

Sun Mar 24, 2019, 01:49 PM

104. +1

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 09:30 AM

4. I like it......

At target, it saves me a lot of time as there are 12 stations, no waiting. And the process is just going too get better.

You cannot and should not stop automation. ATMs, Self pumping gas, online banking, bill pay, etc.

This process has happened throughout history. Hell, at one point there were street light lamp lighters and people who went door to door to wake people up before alarm clocks.

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Response to USALiberal (Reply #4)

Sun Mar 24, 2019, 10:56 AM

41. I don't love it, but it's usually faster. A friend uploads

her shopping lists to the market and pays at home and then just picks it up. I use the grocery stocks to "inspire" and just haven't gone that way. Yet.

But coming soon to me, willy-nilly, will be a scanner for checking items as I drop them in the cart, or probably directly into the resuable bags I already bring, and then of course just leaving.

No problem to me as a shopper, although I'll miss pleasant chat with cashiers inclined to it, but the loss of jobs. Tens of millions are already on the blocks due to technology that's already been developed.

Maybe we should start warning the cashiers who are lying awake in the middle of the night wondering what's going to replace their income to vote Democrat.

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Response to Hortensis (Reply #41)

Sun Mar 24, 2019, 12:04 PM

81. Before grocery carts were invented

people used to go to the counter and pick out what they wanted from the cashier, who then rang them up. At some point the goods were placed on the floor and baskets provided. Less cashiers were needed. The downside to that, for the grocer was when the baskets became heavy the shopper would go to the cashier. Some stores provided someone on the floor to help the shoppers, by carrying the baskets.

Then one grocer got smart and invented the cart, in the late 1930's. That eliminated the helpers on the floor.

Now we are back to the giving the cashiers a list and them selecting the merchandise you want, ringing it up then handing it to you.

In the stores that offer this convenience, even though they also have a self checkout are the workers being displaced or are they being retrained for new jobs that didn't exist 5 years ago?

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Response to mercuryblues (Reply #81)

Sun Mar 24, 2019, 12:37 PM

91. Don't know. Far fewer jobs, no matter how they're designed,

though, right?

I enjoy the musing about how it used to be. Population growth and explosion of availability of goods due to production advances had already lead to shopping carts when I was a child, but I especially remember the barrel or jar of giant dill pickles small stores still had at the checkout counter and pointing to the one I wanted.

I hadn't made the circle to presenting a list to the store then and now, but yes. In future, though, I'll be elsewhere while groceries are chased down in a warehouse and delivered to the pick-up point for a time I've scheduled. Wonder if you can track your grocery order's progress. Will images of the products being processed be available for upload to to our phones like the USPS does?

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Response to USALiberal (Reply #4)

Sun Mar 24, 2019, 11:08 AM

51. Here is a cute story about that.

Every morning my father took a bus to work. He got off the bus, walked along a certain street and knocked on doors, waking his friends. It was called "Knocking people up"!! My future husband, a GI was staying over at our house for the first time. My mother asked "What time do you want me to knock you up in the morning?" His face was so shocked, I did not know what was wrong with him. He stuttered and stammered. Afterwards, he explained to me the difference in the meaning between the UK and the US.

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Response to Scarsdale (Reply #51)

Sun Mar 24, 2019, 06:22 PM

120. LOL, that is great! nt

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 09:32 AM

5. There won't even be self checkout in the future

I went in an Amazon store last year, you just take what you want off the shelf and walk out, you get a receipt on your smartphone within a minute or two.

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Response to madville (Reply #5)

Sun Mar 24, 2019, 09:36 AM

7. So if someone gets ahold of your phone,they can clean out the store?

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Response to MichMan (Reply #7)

Sun Mar 24, 2019, 09:38 AM

9. No different if they took your wallet and Credit Card. nt

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Response to MichMan (Reply #7)

Sun Mar 24, 2019, 09:38 AM

10. It's done partly with facial recognition

There are cameras everywhere that know who is grabbing what specific item from where and how many.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 09:37 AM

8. Our Giant grocery store

Has a new twist on self checkout. When you check out large items (like a 12 pack of seltzer), you can opt to skip putting them in the bagging area. But when you try to pay, the machine stops you and the attendant has to come over and use her card to start the payment process again.
If this is an option in the automation process, why have it if it requires a human to make it work?

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Response to iamateacher (Reply #8)

Sun Mar 24, 2019, 09:39 AM

11. Because she only has to do that one item! nt

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 09:43 AM

12. I hate self checkout.

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Response to marble falls (Reply #12)

Sun Mar 24, 2019, 10:09 AM

22. Totally agree. EOM

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Response to marble falls (Reply #12)

Sun Mar 24, 2019, 10:22 AM

26. Don't use it. See it as an affront to having employes and customers doing the work to save

The company money.

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Response to notdarkyet (Reply #26)

Sun Mar 24, 2019, 10:47 AM

40. I do not use it. Just one of the many reasons I won't shop Walmart.

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Response to marble falls (Reply #40)

Sun Mar 24, 2019, 12:17 PM

88. Walmart was having people arrested for their self check out not working properly.

Never use self checkout people.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 09:44 AM

13. It's been a while since we had one of these let's go back 100 years thread when it worked better.

Sheesh. Progress happens.

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Response to madinmaryland (Reply #13)

Sun Mar 24, 2019, 09:46 AM

15. And there is no stopping it and we should not try to. nt

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Response to madinmaryland (Reply #13)

Sun Mar 24, 2019, 10:36 AM

31. Did you ever stop and think about how all this 'progress' just might be the underlying cause

of the great divisions among us? Back in the day, we had face contact with a wide variety of people at gas stations, supermarkets, clothing stores, etc. You talked to people every day. I'd bet there are some folks on DU who haven't spoken, in person, to someone else in a week.

You call it 'progress'. I see it as a negative. Kids no longer have to use their minds to commit facts to memory when there's Google always available. You no longer have to work on relationships when you can be a 'friend' to a stranger on FB. Everybody's now an 'expert', free to debate or insult any educator, lawyer, or scientist who puts out a comment or publishes a paper. Even us old folks have given up memorizing other folks' phone numbers when they're on a smartphone. And look how technology has destroyed our election.

I think it's a big mistake to turn over human control to technology. I see "Ready Player One" in your future (not mine since I'll be dead).

Fire away.

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Response to sinkingfeeling (Reply #31)

Sun Mar 24, 2019, 11:30 AM

68. This!

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Response to sinkingfeeling (Reply #31)

Sun Mar 24, 2019, 12:32 PM

89. Agree and thank you.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 09:46 AM

14. The stores near me that have self-checkout always have lots of cashiers working as well

the ones that don't have it usually have only one or two cashiers, and long lines.

YMMV

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 09:51 AM

16. The movement from full service to self service has taken a long time

in the retail industry. But, the transition is inexorable. Very few of us remember how stores worked in the early years of the 20th century. Back then, you came in, asked for what you wanted, and someone went and got it for you from the dark shelves in the store. It was brought to the cash wrap or service counter, where you could inspect it and either accept it or ask for something else.

This was true in department stores, grocery stores, hardware stores, and almost everywhere else. Customers did not wander around, looking for what they wanted. They got personal service for their requests.

When you paid for your purchases, your money was sent to a cashier elsewhere in the store, using various methods, ranging from a page who ran your money there, to pneumatic tubes which carried it to the cashier. The front of the store personnel were not allowed to make change, provide receipts or do much of anything else. It was a matter of trust, I suppose.

That all changed fairly early in the 20th century. Stores began to display goods on shelves to allow customers to seek out and select their own goods. Why? To cut down on the number of employees, of course. Next, the remote cashier was eliminated and your transaction was completed at the cash-wrap counter. Again, this reduced the number of employees.

Once you had made a purchase, in the olden days, you could have it delivered to your home, where your household servants would accept the goods. Then, as self-service stores advanced, this was replaced by either the cash-wrap employee or another worker bagging your purchase in a bag that advertised the store. As grocery stores became supermarkets, some discount supermarkets stopped bagging customers' purchases, relegating that task to the customer as well. Again, fewer employees for greater profits and competitive pricing.

Now, the self-checkout system promises to eliminate the cashier altogether, giving the customer the job of tallying purchases and dealing with payment, using either paper money or plastic debit or credit cards. The systems to do this are still imperfect, and everyone who goes through the self-check lines has experienced issues. So, the store stations an employee to monitor several check-outs to deal with those problems. Again reducing the number of employees is the goal, making the customers, once again, work for the store with each purchase.

What's next? Well, the new Amazon stores don't even have checkout counters or cash-wrap stations. You come in, pick up what you want, and it is automatically charged to your account. You needn't interact with store employees at all in this new wave of self-service technology. Someone is, no doubt, watching over the store, perhaps from a remote security station, and you're being recorded on video at all times, but hey, it's fast, easy and you needn't even look at anyone if you don't want to.

We've all been trained, over the years, to accept more and more of the responsibility of serving ourselves. For a while, we miss the guy in the service station who used to pump our gas, wash our windows, and check our tires and oil. But, we got used to it, for the most part. We miss the baggers at the supermarket, but we got used to it. We've even been trained to like this new self-service system.

Soon, and even now, we won't have to go to the store at all. We can plug in our electric car in the garage and do all our shopping on our smart phones. Just click the Buy Now! button, and a vehicle will come to your door very soon and drop off what you bought. No need to leave your home. No need to go out of doors. No need to interact with other people. What joy, eh?

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Response to MineralMan (Reply #16)

Sun Mar 24, 2019, 11:09 AM

53. I remember going to the gas station

and the attendant would gas you up, check your oil, show you the dipstick,
clean the bugs from the windshield, and check the tire pressure. No extra
charge and the gas very cheap.

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Response to panader0 (Reply #53)

Sun Mar 24, 2019, 11:57 AM

79. I worked in a gas station like that.

Back in the 60s. If you needed tires, an oil change, or other minor services, like a car wash ($2.50), I did that, too, all for $2.50/hr. During the day, there were three of us working in that station, so it cost the owner $7.50/hr. to staff the service station.

We had a Coke machine and a rack with chips and stuff on it, but that was the extent of our other offerings. Mostly that stuff got purchased by the employees, mostly. Now, stations have a mini-mart, and the three employees work in there, making about $12.50/hr. But more money is made on what's for sale in the store than at the pumps. Out there, customers are on their own. Gas costs more, the car wash costs a LOT more, the food is lousy in the mini-mart, and you have to go elsewhere to get your car serviced, but that's how we do it in 2019.

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Response to MineralMan (Reply #16)

Sun Mar 24, 2019, 05:52 PM

118. Even past that

some of us can just go online and order things that way we can bypass all the human interaction.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 09:51 AM

17. Personally, I'd rather be an employee who makes, maintains, trouble-shoots, installs, etc., robots

 

than someone who slides a bar-coded item across a scanner. I'd also like to see a society where we retrain and support people who are displaced by automation/technology/progress/etc.

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Response to Hoyt (Reply #17)

Sun Mar 24, 2019, 11:00 AM

44. I don't know how old you are; I turned 60 my last birthday.

I can remember when I was in high school, they showed this movie by a 'futurist' named Alvin Toffler. It was called 'Future Shock.' It make a lot of interesting prognostications such as hair dyed pink, green and blue.

The teacher in this class told us, having read the book, that we'd better develop some serious hobbies because with increases in productivity driven by technology, we'd only need to work 25 hours a week.

Funny, eh? Last time I had that light a schedule was working p/t while in high school and undergrad.

My question now, after experiencing 45 years in that wonderful world we call 'work' is this: If a technological advancement causes ten workers to lose their jobs, but four are retrained and brought back to manage the technology, what do we do with the other six?

This, and the environmental degradation caused by the carbon emissions and other polluting acts of our species, may point to a sea change in how we organize ourselves. We've got to get rid of the whole primacy of the shareholder doctrine because that is in irreconcilable conflict with our interests as a species.

Too many people have been wiped out, enslaved or impoverished by 'business interests,' and it's always bothered me a great deal that in this world where we have all this advanced technology, upwards of 25,000 people die of starvation every day. Every day. Starvation. And in this country we have 25 million people who are, according to the current euphemism, 'food-insecure.'

The bottom line, I think, is that we must grow up as a species and begin planning around human need and the continued habitability of our planet.

But, hey, I sure get warm fuzzies when I think of all those billionaires and corporations that got that massive tax cut in 2017, don't you? Bunch of parasites too short-sighted to see how badly they are fouling their own nest.

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Response to PatrickforO (Reply #44)

Sun Mar 24, 2019, 11:14 AM

57. Well, we could always stop technological advances. Of course, there would be even more people

 

starving.

I'm actually 16.2% older than you, remember using out-houses, cesspools, living in small shacks, etc. I'm glad for certain kinds of progress, although I think even middle-class America has been living beyond our means for some time. It's not just the rich.

In any event, I agree "we must grow up as a species and begin planning around human need and the continued habitability of our planet." But, I don't see many people willing to give up what they have, other than the poor.

I'm still waiting for the politician with the guts to tell Americans the truth -- we've taken more than our share of the world's wealth and resources and it's time to cutback for the good of all. They won't make it through Iowa or New Hampshire caucuses/primaries.

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Response to PatrickforO (Reply #44)

Sun Mar 24, 2019, 11:20 AM

62. It isn't a zero sum game

Your point could be attached to nearly all technological advances

A farmer with a tractor is more productive than dozens of field hands

A bulldozer with one operator can do more than hundreds of workers with shovels

A truck or train can move tons of freight much more efficiently than horses and carriages.

Do they damage the environment more than tons of horse manure everywhere?

I remember when everything needed to be typed with typewriters; computers are far more efficient

All of the above displaced workers, but companies like Microsoft, Caterpillar, John Deere, and Kenworth all employ millions of employees.


Is anyone suggesting that these technologies were bad for society ?


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Response to MichMan (Reply #62)

Sun Mar 24, 2019, 02:18 PM

107. You're misreading me as a luddite.

Not so. Technology is great - I would not want to be without my cell or my PC, for sure.

My point is just that we've got to somehow conquer the all-powerful force of human greed, and get our heads around planning for human need. This planning is not WITHOUT technology, or to get rid of technology or otherwise curtail it. Rather, let's use it to help one another.

Of course, Hoyt makes the point that America makes up around 4% of the world's population, but we CONSUME about 25% of its resources, just like a bunch of locusts.

Would I be willing to downsize? Yes.
Drive an electric car. Yes.
Recycle. Yes.
Conserve. Yes.

Point is, we need to use the very best in technology and we need to do these things together as a matter of policy.

We, as a species, are crucifying ourselves on the cross of greed, NOT technology.

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Response to Hoyt (Reply #17)

Sun Mar 24, 2019, 06:07 PM

119. I'm sure most people feel that way. However, there will be fewer of those jobs than the more menial

jobs. And in other cases a single employee doing similar work can manage several machines at once. So instead of six cashiers they now have one or two. This is going to be a continuing theme that started decades ago, but which in recent years has rapidly increased in speed. Even skilled technical jobs are facing this and will continue to face this issue. So as these systems mature and become more common place, they end up being far more reliable and perhaps cheap enough to just be swapped in and out by regular folks when they are damaged.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 09:53 AM

18. It's not just "automation", it's shifting the burden of work onto the customer.

The company doesn't have to pay as many cashiers because YOU -- with the help of the machines -- are working for the company when you use self-checkout. Thanks, but we're not going to compensate you for your labor except by shortening your wait time.

Menu-driven phone systems are perhaps the worst case of this, in case you hadn't guessed.

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Response to eppur_se_muova (Reply #18)

Sun Mar 24, 2019, 12:38 PM

92. +1

The phone menus could go because online systems could replace them, but who does the entry of data now? We do.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 09:53 AM

19. When was the last time anyone demanded that an operator place a phone call?

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Response to brooklynite (Reply #19)

Sun Mar 24, 2019, 10:46 AM

38. Around 1974.

Operators are long gone now.

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Response to brooklynite (Reply #19)

Sun Mar 24, 2019, 11:32 AM

70. Exactly

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Response to brooklynite (Reply #19)

Sun Mar 24, 2019, 04:49 PM

115. My wife.

 

2 days ago. Actually 411 (is it still 411?). She got a person, not a machine, and she dialed the number.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 09:59 AM

20. Yesterday it took me 10 minutes to get two beverages at a McDonalds

No one was manning the cash register. I ordered two drinks from the self service. I had to take a number and wait for an employee to hand me the two paper cups so I could pour my own ice tea. I had to stand there and wait ten minutes for someone to hand me the cups that were behind their counter just beyond my reach.

Before they automated, my wife and I would have bought, paid for, and consumed two small ice teas in the time it took them to hand us our cups.

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Response to Generic Brad (Reply #20)

Sun Mar 24, 2019, 11:16 AM

59. And if you use cash, you need the employee...

I stopped in to use the restroom and grab an iced tea. People were milling around behind the counter but the customers were all hovering on the other side. They pointed me to the kiosk. However, I wanted to pay with cash so I was sent back to the counter to get the cup and pay. So basically, I saved the employee having to press "beverage" on the register.

I got free use of the facilities so there's that.

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Response to Generic Brad (Reply #20)

Sun Mar 24, 2019, 12:06 PM

83. Their new system is atrocious.

Every order - even just a drink order - goes into the queue. You only get your cups (and I only get my coffee) after everyone else who was in front of us gets their 15 big mac meals, etc. (Even when I order at the counter)

In the past, if you just ordered a drink, the cashier got it for you immediately. Handing me a coffee doesn't make the person with the 15 big mac meals wait any longer - their meals are being cooked and bagged by someone else.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 10:07 AM

21. Late at night only automated checkout is available in most stores here, and the

line backs up despite many empty ones, because we all wait for help room the one store employee available to help us.

Whenever I have to use the auto, I need help, but every time the employee has to perform mysterious actions to correct the machine when it insists that unscanned objects must bff removed from the bag. Even customers who try to use the machines end up having to that one employee over to help when the machine wrongly claims they have unscanned objects in their bag.

Thus a trip to the store at 10:30 or 11:00 at night for one or two items or a just a few items turns into an hour long ordeal.

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Response to tblue37 (Reply #21)

Sun Mar 24, 2019, 10:31 AM

27. Our Giant does that...grrr

They open at 6 am but don’t put real cashiers on til about 8. Found that out when I had to do a “big shopping” early. I’ll use the self-checkout for 2 or 3 items but I want a human (and maybe even a bagger) for my regular weekly trip.
It’s also a PITA when buying bakery items or fruit.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 10:13 AM

23. I love it.

I have control over the checkout process and I rarely buy more than a few items at a time when I go to the store. It's frustrating being stuck in a slow checkout line where the cashier is slow or incompetent. The you have the people who wait for the last item to be scanned before they open their purse or wallet. The people who wont help bag their own groceries when there is a long line behind them and too few staff helping with bagging.

I will always take self check out.

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Response to tymorial (Reply #23)

Sun Mar 24, 2019, 11:00 AM

45. It is absolutely great for those few-items-at-a-time trips.

Bang. Zoom. Out a there.

But for the week's-worth basket-loads of grocs and supplies, I go to the line with the trained cashier, and I wish others would, too. That way I don't hold up the few-items-at-a-time line.

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Response to Iggo (Reply #45)

Sun Mar 24, 2019, 11:06 AM

48. I definitely do not disagree with you regarding a full cart.

I should have clarified. A self checkout should have limits.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 10:15 AM

24. I like self checkout.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 10:15 AM

25. I use self-check out because they don't train the baggers how to bag groceries.

They grab the first thing that comes down the check stand & put it in the bottom of the bag. If it's your tomatoes or bread, you better be paying attention. Another pet peeve is when they load one bag so it's 30 pounds & the second bag is 5 pounds. I usually walk to the store so even weight distribution is important. They get really annoyed when you bag your own groceries, so I go to self-checkout & do it all.

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Response to CrispyQ (Reply #25)

Sun Mar 24, 2019, 11:23 AM

65. Or they distribute the frozen foods into bags with room temperature items

instead of keeping them all together. Drives me nuts.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 10:33 AM

28. I love it when I don't have much stuff. Gets me in and out quick nt

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 10:36 AM

30. Kroger had a deal on 24 pack soft drinks.

I had to buy five of them in one transaction to get them all at the sale price.
You can't pile them on the bagging area so the machine can weigh them because it's too small. An associate has to use a handheld scanner for you to get them through the checkout. Also, my Kroger card is on my phone, and the self checkout won't read it, so the employee has to scan it too. I wouldn't use the self checkout, but that's all they have after 11pm, when I go through there after work. I hate self checkout. At least Publix doesn't have it yet.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 10:36 AM

32. I never use it but 90% of my shopping is at local family businesses that don't have Self-Checkout nt

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 10:39 AM

34. I like self-checkouts but I wish more stores had them with long conveyer belts. I like bagging

my own stuff because I know it will be done properly, and I'm usually faster than the cashier.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 10:44 AM

35. telephone bots

are the scourge of the 21st century. they frustrate the shit out of me.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 10:44 AM

36. Well, I simply cannot resist this teachable moment :)

The root cause of this is unregulated capitalism, otherwise known as the 'primacy of the shareholder' doctrine. Get rid of that and we solve so many problems it isn't even funny.

Capitalism is irredeemable without government regulation to check the excesses inherent in an economy operating on the doctrine of the primacy of the shareholder. If you are the CEO of a publicly held company, your ONLY responsibility is to increase earnings for shareholders.

Because of this, you will bust the unions, drive wages down as far as possible, illegally gobble up worker pension funds if you can get a away with it.

And for consumers - if you find your product is unsafe, you won't necessarily recall it and fix the problem unless your lawyers and accountants tell you settlements from litigation will cost more than doing the right thing. Otherwise you'll leave it alone and just pay the settlements when your product kills or maims someone.

Let's not forget decreasing the amount of product in the package but charging the same amount. Yogurts are a good example. They used to be 6 ounces. A cup. Then, to increase profits, manufacturers decreased the size of the package to 5.3 ounces but still charged the same price.

Finally, if you are the CEO, and it comes to your attention that your company is fouling the environment, you will first try to bribe legislators with donations to keep you from being bothered with 'pesky' regulations. This is what the big-oil lobby has done - hired pseudo-scientists to cast doubt on global warming science, and of course Trump has been a big help gutting the EPA.

All this ensures shareholders make money (and yes, I know many of us own equities), but at the expense of workers, consumers and the environment.

This is what is 'irredeemable' - the fact that over the last decades, corporations have carefully and thoroughly corrupted our government until those we elect quake in fear at these powerful lobbies because they are afraid they won't be reelected if they do what is right instead of what the lobby wants.

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Response to PatrickforO (Reply #36)

Sun Mar 24, 2019, 10:46 AM

39. Well said.

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Response to PatrickforO (Reply #36)

Sun Mar 24, 2019, 10:57 AM

43. Good post!

So true!

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Response to PatrickforO (Reply #36)

Sun Mar 24, 2019, 11:12 AM

56. Excellent post

They also (Agra and I think supermarkets) really put a hurting on farms that sold real food. The place we used to go to for beef closed because the county suddenly came up with all kinds of stupid hurdles for them to jump through and it just wasn't worth the effort to sell anymore. They're still operating as a farm just not selling in retail. This was about in 2007 or 2008 when the foodie thing was really starting to take off. They told us that all these new steps came from Powers they couldn't fight getting things changed behind the scenes.

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Response to PatrickforO (Reply #36)

Sun Mar 24, 2019, 12:50 PM

95. +++++++++++

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Response to PatrickforO (Reply #36)

Sun Mar 24, 2019, 03:53 PM

111. Yes!

Another thanks!

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Response to PatrickforO (Reply #36)

Sun Mar 24, 2019, 08:45 PM

121. Yogurt standard packaging was originally 8 ounces

Same thing with tuna cans. Waaaaay back in the olden days, tuna cans were 8 ounces--a half a pound. Then they were 7 and a half ounces, then 7 ounces, and so on. Now they're something like five and three-quarters ounces. Unreal.

Canned vegetables once were sold in one-pound quantities, and now the standard has crept down to 14 ounces. And ice cream packages were always sold in half-gallons, but in recent years have shrunk to 3.5 pints and now even down to 3.0 pints.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 10:45 AM

37. Sorry, but self checkout doesn't make my life worse....

It allows me to get a few things on the way home from work without having to wait behind those with full buggies. Now, if I have more than a handful of items, I go through the regular checkout as a courtesy to those with just a few items. But overall, self checkout is a huge time saver.

Phone menus on the other hand...I'm with you! Time wasters...type 2,478 if you want such and such.. UGH!!!

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Response to paleotn (Reply #37)

Sun Mar 24, 2019, 12:46 PM

94. Same here.

I lived in Europe for many years, where I became accustomed to the local practice of grocery shopping every day. I still do it. As a result, I only buy a few items at a time. And I ALWAYS use the self-checkout.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 10:56 AM

42. Self checkout is easy to defeat

 

I haven't done it but I've checked out with no one around and it would have been easy to not scam some items.

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Response to SHRED (Reply #42)


Response to SHRED (Reply #42)

Sun Mar 24, 2019, 11:33 AM

73. Better lawyer up! They will have you on video if you try and sneak out with even a pack of bubble g

Gum. Just look up and wave hello to the cameras watching you check out.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 11:04 AM

46. If I use the self-checkout

I deserve the employee discount.

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Response to mac56 (Reply #46)

Sun Mar 24, 2019, 11:07 AM

49. Funny I do take an employee discount on organis if I use self checkout.

I just put in the lower priced code for the same object.

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Response to mac56 (Reply #46)

Sun Mar 24, 2019, 12:52 PM

96. exactly, I want compensation for my labor

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 11:06 AM

47. I'll admit I use it (if I don't got to the customer service desk) really just to be nice

If I don't bring my own bag I tend to use self check out because I don't want to look like an asshole when I have to explain that "One bag please" means everything goes in one bag and ONLY one bag. No double bagging. WTF do you think ONE BAG means? There are two very simple parts to that phrase. Sorry pet peeve of mine.

I never realized how many plastic bags we used when we had our cats. I'm going to take some to the store to recycle.

The customer service desk can ring you up too. I'll go there if there long lines elsewhere. Typically they can't weigh anything like produce but there is usually a scale in the produce area that you can weigh things on and then tell them the weight. Big time saver.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 11:07 AM

50. I prefer the self-check out....don't have to deal with cashier asking me where I got something

making comments on my purchase...in and out...

I was at my local Home Depot the other day....they no longer even have a cashier...100% self check out, with assistants standing by, if you need help...

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Response to HAB911 (Original post)


Response to HAB911 (Original post)

Sun Mar 24, 2019, 11:10 AM

54. Every generation will have its Luddites that refuse to move on

For the big weekly shopping I'll hit the regular checkout, otherwise I'll take the self-service route for all the smaller shopping excursions.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 11:12 AM

55. Automation and AI are realities and will only get more advanced and more pervasive.

The issue will be how we manage that as a society. Just shutting it down is a non starter, good automation and AI vastly reduce mistakes and increased output. I even look forward to robotic farm equipment like tractors and weeders, they can make food more nutritious and less costly. But I also believe that each robotic tractor should have a human sitting in an air conditioned cab overseeing the work of the tractor, so the goal would be precision and reproducibility instead of saving on wages and benefits, my argument is that the improvements in results will vastly lower the cost of food and make food safer to eat.

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Response to Blue_true (Reply #55)

Sun Mar 24, 2019, 11:28 AM

67. Disagree about having people assigned to a machine

"But I also believe that each robotic tractor should have a human sitting in an air conditioned cab overseeing the work of the tractor, so the goal would be precision and reproducibility instead of saving on wages and benefits"

That is ridiculous IMO to have someone "on duty" for no reason other than employing them. Should every ATM or vending machine have someone standing by for assistance 24/7 ?

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Response to MichMan (Reply #67)

Sun Mar 24, 2019, 04:37 PM

113. A vending machine isn't at the level that I envision, not even remotely.

The people in the tractor cab would be trained to intervene and to redirect the tractor as needed. Because something like such a machine would work fast, errant one movement by it could easily destroy hundreds of thousands of dollars or even millions of dollars of crops in the high density agriculture that I envision that such a machine would be utilized. The situation is simply a risk/reward choice, pay a human controller for maybe doing nothing but sit all day, or let a errant machine destroy all or most profit of that particular operation in maybe a couple of hours. In very large operations one person could be controlling several tractors at one time, so the person isn't getting paid to make work.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 11:15 AM

58. And don't forget the fossil fuel industry getting us to pump our own gas.

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Response to jalan48 (Reply #58)

Sun Mar 24, 2019, 02:40 PM

108. We did that not them.

When self serv gas 1st appeared there were still lots of full serv stations but the self serve stations could offer cheaper gas prices due to lower cost of doing business so most people switched to buying gas there so the other stations switched or went out of business.

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Response to EX500rider (Reply #108)

Sun Mar 24, 2019, 03:11 PM

109. True, we did put a lot of mom and pops out of business because they couldn't sell the cheaper gas.

I would think if people didn't choose to check their own groceries the stores would drop the service.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 11:16 AM

60. I like it. I don't like having all my items crushed into bags that don't make sense.

I like organizing my items so I just take each manageable bag to cupboard, fridge etc. Plus don’t like my produce or chips smashed or bagged with cleaning products.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 11:18 AM

61. I'd like it a lot better if it actually worked.

I understand that time marches on and that automation is getting more automated, but I hate self check-out because it never fucking works and I always have to have someone come over and reset something. I'm not such an idiot that I can't follow directions, and I do exactly what the stupid machine tells me to do, and it doesn't work. So after the troubleshooting employee comes over and restarts everything, the whole process ends up taking more time than if I'd gone to the human at the checkout counter in the first place.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 11:20 AM

63. I still wind up needing a person 90% of the time, anyway. Stupid.

My local Kroger pretty much forces their customers to use self-checkout. They usually have only one cashier on duty, and the line is usually four or five deep, all with loaded carts. So, it's either self-checkout or wait in line a half an hour. Most of the time, I need assistance, because some items don't scan properly, or at all, and I often have paper coupons, which require someone to scan. And, that means waiting and waiting for someone to actually come and help. Usually, the assistant is off helping another self-serve customer check out their purchases. Which defeats the purpose of self-service checkout. Idiotic. I fucking hate it. And, it's not like they're lowering their prices to make up for any of it.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 11:22 AM

64. I always use self checkout when I don't have a full basket of stuff. Much faster and more efficient.

If supermarkets opened twice as many checkout lanes, that would be fine, but personally, I just want to pay and get out of the store with my purchase. Whole Foods has a separate set of check out lanes for fewer purchases, and that moves very fast. No need for self checkout there.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 11:28 AM

66. " Unexpected item in the bagging area"

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 11:32 AM

71. Self-Checkout doesn't make my life worse

It doesn't effect me at all.

But then again, one of my first jobs was cashier. I can scan like a madman and I'm comfortable with touchscreens.

I do go through a staffed checkout lane if the line is short, though. I do it because I want the cashier's job to be justified.

It's selfish to choose convenience over principle. But I hate waiting in line at the grocery store; it drives me bananas.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 11:39 AM

74. Stores will not open 10 items or less lanes

if they have self checkout. You have to make a choice to wait 15-20 minutes (or longer!) behind overflowing carts or use self checkout.

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Response to AwakeAtLast (Reply #74)

Sun Mar 24, 2019, 11:51 AM

77. Stores have always hated those low # of item lanes.

My mother was a career grocery checker. It's a known fact in the industry that those lanes take in less money during a given time period than regular lanes. It's because they spend more time doing transactions with a higher amount of customers.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 11:56 AM

78. I love 'em - and my kid NEEDS them

Not everyone is able to interact with cashiers.

I've used these self checkouts for ages. Markets in particular were good for them simply because those working there taking a break could swipe a snack and a drink quick.

If you're just getting a few things, it's in and out.

But for my kid with social anxiety, it was far easier working with her on how to check out and the process of it through a self-checkout than with a register.

And at least nobody is standing in that line with a goddamn check trying to pay.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 12:15 PM

85. As long as it is the belt type register -

I prefer it. I can shave about 50% of the time it takes a cashier to check me out, especially when I have veggies the cashier doesn't recognize so I have to tell her or waith while she searches the item for the PLU code. I very rarely need assistance - and I can purchase a full cart (not just a few items) - unlike some of comments to the article

I refuse to use the weight sensor (you're-stealing-becasuse-you-had-to-shift-something-in-your-bags) version. Those are, and always have been the worst. I don't unload my items from the cart in the order they need to go in the bags - and the machines are designed to call the cashier if it appears you are trying to put something in the bag that you haven't just scanned - making it impossible to rearrange items in the bag.

(Using self-service does involve philosophical questions that are thorny - but those are separate from whehter the technology makes life easier or harder. In my experience, the belt-type self-service check-out makes life much easier.)

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 12:16 PM

86. I avoid them because they can't cope with a backpack as the "bag you provide yourself"

(or they couldn't the last few times I tried them; I suspect they couldn't be bothered to fix it, since I don't see that many others using backpacks to carry home shopping, and the pain of finding out they still haven't isn't worth it). And if you have to put all your shopping unbagged on the weighing plate, and then, once you've finished, start packing it, it's slow. I can pack the backpack at about the same rate as a cashier scans items.

Also I'm typically buying a bit of alcohol, so a cashier would have to come and scan the "yes, this geezer has been over-age for decades" code in.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 12:16 PM

87. I'm so old, I remember when the cashier would empty your grocery cart for you.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 01:31 PM

98. I prefer self-checkout

I'm faster than most checkers I've dealt with, I shop most days so it's usually just a few items and I can pack my own bags better than someone else can. Yes, sometimes I need help (Kroger doesn't let you scan your own coupons, for instance) but the self-check clerks know me and if I argue that the price rung up isn't right, they believe me and fix it right then. OTOH, my Mom not only wants to go thru the regular line, she wants me to empty her cart. But then, she can barely carry the detergent, much less load the water bottles into the cart--I suspect population aging is a major push behind the "store shopper" services rolling out recently.

Pumping gas myself isn't a big issue...except during bad weather. Then I would still happily pay someone else to do it (or just have Hubby use my van and take care of it!)

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 01:31 PM

99. A look ahead to the year 2039:

"Back in my day, youngsters, we would bring the items we wanted to purchase to a person called a 'cashier.' He or she would total up what they cost, we would pay them, take our items and leave."

"Gosh, Grandpa, you mean you didn't have the chip implanted in your forehead that scanned your purchases and instantly deducted the amount from your bank account? How quaint!"

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 01:32 PM

100. The strange thing is...

With the exception of Home Depot - whose stores always have fewer than 10 registers anyway - I've never been in a store that used all its registers. Yesterday I went to a Saturday morning sale at a locally owned grocery store. The place was packed, lines to the back...and there were two closed registers. (This store only has nine registers.) Walmart? Forty registers, ten staffed at the busiest times of the day. The local Lowe's only ever staffs four registers.

So...except for the complaint (which is valid) that self checkout (SCO) means we're working for the store for free, what exactly is SCO hurting? If they're only going to have four cashiers any damn way, why not stick one of them on a four-position SCO system and let those of us with small orders get the hell out of the store quicker? I use SCO for two reasons: it's quicker for me to go through an SCO register than a staffed one, and me using SCO frees up a cashier for someone who doesn't use SCO.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 01:34 PM

102. I never use them.

I'd like to say it's because I want to help preserve human jobs.
But actually it's because the human cashier is faster and the human bagger is better.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 01:35 PM

103. I'm a fan, due to the speed and the fact I'm able to bag my groceries with less plastic...

 

I also use the Pike Pass lanes on the tollway (rather than the manned booths), check-in kioskes at the airport, and pay-at-the-pump at gas stations.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 01:50 PM

105. Eh I like it.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 03:24 PM

110. Self checkout is corporate greed in the flesh

I boycott

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 04:24 PM

112. Sherlock had a scene with Watson having a "row" with the self checkout machine.

Pretty much on point.

https://m.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 04:43 PM

114. the plan is to do away with checkouts entirely

I don't really consider self checkout automation.

but the plan is for people to have cards which will identify them as they walk through the door and whatever items they want will automatically be checked out . so the person just has to walk in and get whatever they want and walk out.

no more cashiers at all.

there are already some stores like this and videos of it to see how they work.

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Response to HAB911 (Original post)

Sun Mar 24, 2019, 04:52 PM

116. We use self-checkout because it is better than waiting in line.

 

What we wont do is let someone else pick out our groceries for us. Why trust someone else to pick out you vegetables and fruits?

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