General Discussion
Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsApplebee's official reply
and may they rot in hell- or have to eat their own food
Robb
(39,665 posts)This is going to be a lesson on the importance of listening to your PR people -- who, I assume, are pulling their hair out at corporate's decision to ignore their advice.
I assume this, because this is such basic stuff even a public relations beginner understands how it works.
This ain't gonna help.
abelenkpe
(9,933 posts)Bryn
(3,621 posts)"Boycott Applebees for Chelsea Welch"
https://www.facebook.com/BoycottApplebeesUntilChelseaWelchIsRehired
obamanut2012
(26,068 posts)They could have mentioned the privacy part, but also said something about making sure their employees are treated right by patrons and get the tips they are due. They could even have said the young woman has been disciplined and counseled, and has been reemployed on a probationary status or something (if she wanted to work there again).
This really just makes it worse.
FBaggins
(26,727 posts)It's possible for there to be two bad guys in the story.
obamanut2012
(26,068 posts)It works in that situation, too.
Renew Deal
(81,855 posts)No doubt
Demo_Chris
(6,234 posts)People are fighting for work at McDonald's. This girl might have now lost her house, her car, everything. That's the new America -- you bow to the ones with money or risk starvation.
SoCalNative
(4,613 posts)that McDonalds employees actually make more than most waiters and waitresses, since they get paid full minimum wage.
cbdo2007
(9,213 posts)This could really hurt her job prospects in the restaurant industry actually.
RKP5637
(67,104 posts)Curmudgeoness
(18,219 posts)I don't remember the reason why I will not do business with a company, but my mind is good enough to remember that it meant something at one time. I still remember that there was some problem with Burger King in the 80's.....don't know what it was, but I haven't been there since.
Iggo
(47,549 posts)grilled onions
(1,957 posts)and apologize the arrogant swine who wants to get his fill but does not care if the worker has enough at the end of the day to feed the family! Another place on the Do Not Visit--Ever.
pennylane100
(3,425 posts)Applebee's seems unable to stop giving us reasons to boycott them. They have all the logic of a circular firing squad. However, if you are OK with them firing this waitress and you did not take offense at the anti Obamacare rant, you still have to deal with the fact that their food is really not very good. So for all those that still go there, "Bon Appetit"
Blue Owl
(50,349 posts)Let's see how that business model plays out.
noamnety
(20,234 posts)1. Their food is crappy.
2. The pastor's a cheap pig.
3. I don't think it's appropriate for restaurant employees or employees of any other business to publish customer's receipts without their knowledge or permission.
I don't feel sorry for the pastor at all, mind you - karma gave what they deserved.
But I am not comfortable with employees thinking it's their right to publish that stuff. I don't want my stores publishing all my receipts any more than I'd want them recording then publishing my telephone calls to customer service.
OldDem2012
(3,526 posts)noamnety
(20,234 posts)demwing
(16,916 posts)blurred out any identifying info, and left the snarky message, right?
OldDem2012
(3,526 posts)demwing
(16,916 posts)But yeah, you're correct
Mariana
(14,854 posts)But, when this story first came out, a lot of people didn't believe it. To be fair, it's mindboggling that anyone could be as stupid as this dumbass pastor, to stiff the server, AND write her such a snotty message, AND sign the slip as "Pastor" Cleo Bell.
demwing
(16,916 posts)not this vain, egotistical so called servant of God.
2naSalit
(86,536 posts)once a personal note was written to the waitperson, it became a personal item. Since the note was written to her specifically, it would seem that she has the right to publish it if she felt inclined, especially the nature of the note.
Once upon a time I had a spouse who said a few very poignant things, one of which was, "...if people were held responsible for their actions with their lives, there would be a hell of a lot more people acting responsibly."
Doesn't matter what the offender does for a living, though in this case it would imply a particularly egregious hypocrisy, what they did was offensive and they thought that they would get away with it... only they were called out on it and so they decided to be even more nasty.
noamnety
(20,234 posts)I have no sympathy for the pastor, her actions came back to bite her in the ass.
But as a corporate policy, I expect receipts to belong to the business; they aren't the employees' personal property, not if someone writes a nice "thanks" on them or a shitty note.
I know a lot of people who have problems with store loyalty cards because they track our purchases and are considered a privacy invasion. Those aren't even being published to the world at large.
I'm just saying I wouldn't be okay with a store publishing everything that I bought there, and as a corporate policy, I do support enforcing privacy concerns for the customers, possibly even to the point of zero tolerance for violations.
TreasonousBastard
(43,049 posts)the server still had no right to publish the ticket.
But, having no actual responsibility for anything involving this story, or even knowing the whole story, the vengeance brigade here will happily jump to conclusions and talk of crucifying the preacher, Applebees, and anyone else who gets in the way.
Demo_Chris
(6,234 posts)And if I knew of some way to get back at this pastor I would cheerfully do that as well.
This waitress took a bad situtation -- working without pay -- and decided to make light of it. And for this she lost her job.
TreasonousBastard
(43,049 posts)but the point is that thing your mother told you years ago-- two wrongs don't make a right.
DaveJ
(5,023 posts)I know it's weird and extreme to post the receipt, but firing someone is a serious act as well. (albeit this was a crappy job so nobody really cares) Everyone in this situation was in the wrong, most wrong, imo, was 1st the customer, 2nd applebees, 3rd the waitress.. Applebees had the opportunity to show some class and look at the particulars of the situation. But as someone said earlier, they instead proved they are tone deaf.
Gore1FL
(21,127 posts)Original Post:
I saw nothing personal but hand-writng in the picture.
What am I missing that makes this identifiable?
Corrected Follow Up.
I found this:
As posted originally on Reddits Atheist page, the image contained the customers full signature. Chelsea says she didnt think to edit that out because she had assumed the name was illegible.
Here:
http://consumerist.com/2013/01/31/waitress-who-posted-no-tip-receipt-from-pastor-customer-fired-from-job/
You are correct. I agree with you.
joeybee12
(56,177 posts)Johonny
(20,833 posts)they won't share that information with anyone and will fire the person that rats you plan out for you.
tularetom
(23,664 posts)I generally tip 20% unless the service is really crappy. But I want it to be my choice not the restaurants.
That being said, this is what you might expect from a ptomaine palace like Applebee's. They might gain a few republican customers for firing their server, but overall it's going to hurt them, maybe more than the fact that they serve shitty meals.
niyad
(113,259 posts)I believe it was 8 adults and 5 children (I know, surprise, considering the bill)
obamanut2012
(26,068 posts)They checks were separated, which is a huge pain for wait staff to do.
tularetom
(23,664 posts)They have a policy of automatically applying an 18% tip for "large parties".
There was a large party in this case but the pastor (or someone else in the party) requested separate checks.
Apparently the 18% automatic tip policy was applied to the individual checks. At least it was applied to the pastor's check.
It would seem to me that if the bill is broken down into separate checks then the 18% rule should not apply. And therefore it appears that if anybody screwed up here it was Applebee's. And the pastor was an asshole for her cute little remark.
The one person who was blameless in the entire affair was the server. Of course she was the victim in the little episode.
Gormy Cuss
(30,884 posts)and as noted above, separate checks for a large table like that is one of the pain-in-the-neck reasons that it's harder to serve large groups.
Applebee's claims that the large table gratuity policy is posted prominently on the menu. If that's true the patrons agreed to the policy when they stayed and placed the order.
eta: I don't like automatic gratuities either but if it's restaurant policy then my choices are to pay it or not dine there.
rhett o rick
(55,981 posts)18%, but I do it in cash.
niyad
(113,259 posts)this has been true at just about every restaurant in which I have eaten, so it should come as no surprise to someone who eats out after each week's service (as another article stated)
glowing
(12,233 posts)Where I worked its been parties of 6 or more in the party, and a gratuity of 18% is automatically placed on a bill. A large table often takes multiple hands and multiple trips back and forth. It doesn't matter if the bill is split up by different pay methods later on (its a pain in the ass that way, but it is done often, if you and a bunch of friends get together for a large dinner party out, couples normally take seperate checks). You wouldn't believe how many people who claim they would tip better than the 18% on the check, actually wouldn't really tip all that much. My husband tends to be the cheaper one, even though he is a supervisor in a restraunt. Perhaps because he's making a real paycheck/ hr and not relying on tips? He really goes for the ole' 15-18% when we are out. I always round up to 20% and if its excellent service, 25%-- I even give the carry out people a couple of bucks so they are good to me everytime I show up for an order (or sneak an free dessert in). I actually think the automatic gratuity should be adjusted to 20%, everything on the menu is more expensive, why shouldn't the staff be able to get a bit of a pay increase for the increased costs everywhere we turn.
BeeBee
(1,074 posts)Johonny
(20,833 posts)do not act in a way that if it became public would embarrass yourself or your company.
I this way the staffs actions do not seem to embarrass the company at all and certainly don't embarrass the waiter personally. Where clearly the costumer wrote a message that they are clearly embarrassed about. Thus in the realm of ethics this is not a hard one to figure out who behaved less than ethically.
As for recommending tips... not every American is great at math. Although in general I've seen restaurants give tip ranges. 10 % 15% 18 % instead of just a flat 18% Although for big parties I have seen this flat amount. Once again this is an Applebee's thing. Really good places often do this. As more than one person has pointed out the best way to solve all this is to just freaking pay food industry workers a real salary and stop low balling them and forcing the variability of tips to cover the difference.
obamanut2012
(26,068 posts)atreides1
(16,072 posts)Most restaurants have a policy in place that charges a gratuity for large groups...that's what the 18% was for.
a2liberal
(1,524 posts)I don't mind calculations, but an automatic gratuity will definitely make me tip less than I normally would (which is generally more than the automatic).
antigone382
(3,682 posts)(20 being the number of people seated at the table). I know for a fact she provided them with stellar service--there is a reason she was training me. It was two or three hours worth of work; without a tip, she made somewhere between $5.00 and $7.50 for that work. If there had been an automatic gratuity, that would not have been the case.
a2liberal
(1,524 posts)Doesn't change my feelings about the practice. Force me to tip (hence making it not a tip but a service charge) and I'm going to feel less generous.
It would help though if we could find a way to make the "top-up" minimum wage laws actually be enforced without servers having to risk getting fired for enforcing their rights...
antigone382
(3,682 posts)It sucks for you that you are forced to tip, but it's a protection against the many, many who don't.
And you're right, it would be nice if we could advocate for our rights without fear of getting fired. At the same time, I feel that waitress deserved more than minimum wage for her service to that table.
politicaljunkie41910
(3,335 posts)I would have told him to take his $34 elsewhere. We don't need it that bad. The Customer is king is bullsh!t if they use your services and then insult your staff on issues that are beyond their control. If he was a real man, he would have made his objections known to the manager instead of insulting the server.
Angry Dragon
(36,693 posts)littlewolf
(3,813 posts)waitstaff or the food ... always tell the manager ...
if it is the food the waitstaff can't do anything about it
and if it is the staff ... the manager needs to know ..
good or bad ... infact I will tell the manager about
good waitstaff faster then poor waitstaff ...
tips (To Insure Prompt Service)
if the waitstaff stinks: 10% and I chat with the manager
normal: 15% and I don't say anything to anyone
excellent 20-25% and I chat with the manager.
niyad
(113,259 posts)I cannot count the number of times I have asked to speak to a manager at a restaurant or shop, and had that manager be surprised because I was asking to speak so that I could compliment the server or cashier or whatever. guess that does not happen often.
Response to niyad (Reply #24)
SailorMike Message deleted by the DU Administrators
niyad
(113,259 posts)sarisataka
(18,600 posts)my wife and I do the same. It makes the day for both the server and manager to hear good feedback; it is often remarked how rarely that happens.
SpartanDem
(4,533 posts)niyad
(113,259 posts)doesn't help chelsea get her job back, and the only reason the pastor feels bad is because she looks like an idiot all over the net.
the receipt does not, as far as I can tell, have her credit card number or any identifying information on it, so I don't see what her problem was. she had to know, based on other stories that said that the church group goes out regularly after services, that an automatic gratuity is tacked on for large parties. what a twit. I would almost bet she is a repuke--they only feel bad if they get caught.
intheflow
(28,462 posts)It's bullshit of Applebee's to claim this is somehow an infringement of customer confidentiality. There was nothing on the check to identify anyone, unless you count the handwriting. If the pastor didn't like the 18% for large groups, complain to management, get a clue that the waitress has no power or say in how checks are tallied. Also, if you know in advance there's going to be a group gratuity charge and you don't approve of that, go somewhere else. I'm sure there are other restaurants that would love the business without charging a group gratuity. I'm 100% sure this pastor is a repuke - always blaming the least among us - exactly opposite of what Jesus did.
WolverineDG
(22,298 posts)but I kind of like the idea that my meal check, including my credit card information, is considered private, personal information & not to spread around on the internet. So, yeah, an apology for that is in order.
I sympathize with the server, having worked in restaurants in high school & college.
The pastor is still an asshat for zeroing out the tip & leaving that message.
sarisataka
(18,600 posts)the waitress should have made sure the customer's info was edited out.
Yet as the whole situation has become public, their doubling down on the side of an unnecessarily rude customer shows their colors; which we already knew.
For said "pastor" to be upset and call for a range of people to be fired over her rudeness, I think she needs to read her book a little closer.
Discipline the employee- sure. Throw her to wolves because a person who thought they could privately humiliate a person is upset her very un-Christian 'laspe in judgement' went public is too much. Applebee's is just shitting on the person on the bottom of the totem pole and praying this will all blow over.
Maybe the pastor can join them in prayer as hopefully their restaurants will soon have many empty seats.
My plan is to go to my local Applebee's tomorrow, give every server a tip, even if all I can afford is $2 and personally tell the manager why I will never visit their establishment. Their corporate greed and poor treatment of their employees is disgusting.
intheflow
(28,462 posts)No credit card info, the signature was cropped out of the photo. Here's the original post:
http://www.reddit.com/r/atheism/comments/17i382/my_mistake_sir_im_sure_jesus_will_pay_for_my_rent/
I agree that posting personal info about customers should be against company policy and a reason for employee dismissal. However, that's just not relevant in this particular case since no personal information was shared.
WolverineDG
(22,298 posts)So that was leaked out. While it's unfortunate the restaurant didn't stand up for its auto-gratuity policy, I'm glad they keep their customers' information private .
intheflow
(28,462 posts)I first replied here "The post from the waitress herself. If you have a link to the photo you saw I'd like to see it. She may have edited it - I'm late to this discussion - but AFAICS the photo is completely anonymous."
But I've found the original photo. You're right - the customer's name was on it. My apologies for having doubted you. At least we both agree the pastor is an idiot.
alcibiades_mystery
(36,437 posts)Fuck you, management.
Mr.Bill
(24,282 posts)so people on cruise ships will think the food is great.
littlewolf
(3,813 posts)the 3 cruises I have been on the food has
been very good.
Mr.Bill
(24,282 posts)But cruises I've been on in the last ten years the food was Ok, but not great. Thirty years ago, it was incredible.
Anyway, I'm glad you enjoyed yours.
Response to sarisataka (Original post)
lobodons This message was self-deleted by its author.
bigapple1963
(111 posts)Two rights don't make a wrong.
Would it have been wrong to post a customer's receipt online if there was nothing written on it and there was no dispute over the tip?
If so, how does what the customer wrote make it "right" to post it online?
OldDem2012
(3,526 posts)....and therefore the note itself became the personal property of that employee which can be disposed of anyway that the employee wishes. Additionally, it appears that what was posted online was a digital copy of the receipt....Applebee's still retains the physical original receipt in their possession.
Had there been no comment on the receipt, why would anyone have posted it to the Net?
noamnety
(20,234 posts)I don't believe a lawyer could successfully argue that the business receipt was no longer the business's property.
I also don't believe they would win a case stating that the employee owns rights to publish the company's receipts.
bigapple1963
(111 posts)OldDem2012
(3,526 posts)"This message is in regards to the recent incident in which one of your servers posted a receipt to the Internet which contained a rather insulting comment from the customer to the server, "I give God 10%, why should you get 18". I note with sadness that you fired your employee for violating your customer privacy policy, but you have made no public statement about the customer who wrote the comment. Do you intend to continue serving this individual despite the fact that she treated one of your employees badly for no apparent reason? Do you condone that kind of behavior by your customers? If so, why should anyone continue to work for your organization?"
BlancheSplanchnik
(20,219 posts)Points out the amoral nature of business.
Similar to the amoral pseudo equality of ideas awarded to every piece of rhetoric in the "news".
Tone deafness is co-morbid with lack of conscience, ugly self-righteousness, profit above all, narcissism and repukianism in general.
patrice
(47,992 posts)LisaL
(44,973 posts)longship
(40,416 posts)dgibby
(9,474 posts)is full of negative comments. I just left one for them, too.
WCGreen
(45,558 posts)We went a couple of years ago because it was the last thing open, but I would rather get food from an all night grocery and warm t up at hoe nested of eating that crap.
I guess Cheesecake Factory soured me on all the lesser chains.
A HERETIC I AM
(24,365 posts)white_wolf
(6,238 posts)WCGreen
(45,558 posts)I think I have eaten there over 40 or 50 times and only once was I slightly disappointed.
We go late and get gift cards from the Grocery Store and then get ten cents off a gallon of gas.
I always kid the wait staff with your food gives me gas.
lpbk2713
(42,753 posts)"Hmmm. Let's see ... how are we gonna spin this? "
And it falls well short of the mark.
If I recall correctly, it was a co-worker who took the pic of the receipt
and posted it on the net, not the terminated employee.
Pryderi
(6,772 posts)DireStrike
(6,452 posts)If the waitress wanted to post the receipt she should have blocked the person's name.
3...2...1... predictable kneejerk counterargument incoming... posting counter-counterargument...
yes, the pastor was also wrong and an asshole. No, that does not mean it's right to let your employees do whatever they want with the information collected by the company.
MadrasT
(7,237 posts)Demo_Chris
(6,234 posts)I also took the time to write to them and tell them why I am boycotting them.
niyad
(113,259 posts)and, at least in the pic I saw, there was no customer information--a merchant id number and the total, and the idiot comment from the "pastor" of this 15- member church (hey, smaller even than westboro)
noamnety
(20,234 posts)Don't publish customer receipts seems like a nobrainer to me.
They probably also don't have a line in their handbook saying "don't secretly take photos of customers and publish them without their permission." But I would expect an employee to get fired if they did that. Even if the customer was being a complete ass.
niyad
(113,259 posts)policy, is that correct? do you not see what sort of problems that sort of thinking can lead?
noamnety
(20,234 posts)I consider it such a basic foundation of privacy and common sense that employees don't publish customer receipts that if an employee couldn't figure out on their own that it's unethical, they aren't competent enough to work for me.
niyad
(113,259 posts)very sloppy, nearly illegible signature, there was no personal information, no credit card number.
but you go right ahead and support them. as a matter of curiosity, in what field do you employ people?
noamnety
(20,234 posts)There was a signature tying a person to a particular location at a particular time.
It's possible that some of their customers don't want to publish that they were there on a particular day or night.
I'm surprised DUers support more invasions of privacy. My impression a few years back was that people had problems with things like the car trackers being installed in leased cars without the driver's knowledge, or cell phones tracking (and publishing?) your location without your consent or knowledge. Or students having to wear tracking ID cards. Or stores selling your information, including your purchasing history, without your knowledge.
We shouldn't have become a society where the left is outraged that people expect a basic level of privacy.
I'm shocked that people here think corporations SHOULD allow their employees to publish their signature and whereabouts without their consent.
Zoeisright
(8,339 posts)I have never eaten there and never will.
smirkymonkey
(63,221 posts)RedCappedBandit
(5,514 posts)They may have a point regarding the personal information of their customers, but the fact that they failed in any way to address the root issue disgusts me.
Almost as much as their food disgusts me.
That's saying a lot.
tosh
(4,423 posts)Team Member my ass.
SCVDem
(5,103 posts)They are fucking with employees over a couple of bucks.
Wouldn't restaraunts be better served by picking up the slack?
After all, management is not the face of a company.
How many of us have been waited on by a pissed off server?
YOHABLO
(7,358 posts)uponit7771
(90,335 posts)3c273a
(63 posts)JustABozoOnThisBus
(23,338 posts)Now THAT's organization!
I'm in awe.
graham4anything
(11,464 posts)Let's look at this calmly and without the mob justice for a second
Let's say everybody boycotts & stops going to Applebee's nationwide.
Applebee's go out business
There are probably 50,000 to 100,000 REGULAR people working at Applebee's nationwide, who knows
So now there are 100,000 people unemployed because of another
BURN THEM DOWN without thinking about the day after
Wouldn't a different type of protest be better?
How about everyone go to Applebee's AND DON'T ORDER a dessert or an appetizer or something from the bar(in those that have bars).
SO let's say your normal per person bill is $25.00 and you would tip 5 bucks
Why not have the bill be $15 and tip 15 bucks directly to the server in cash
either way you are paying $30.00. But this way the server gets 10 bucks extra.
And Applebee's themselves loses $10 bucks a person.
Then tell people online that you did it, and post your own receipts.(with confidential info crossed out of course).
better yet
The Priest and the Waitress and an Applebees representative should go to the White House and have a sit down and thrash things out with President Obama.
but let's not put all the workers out on the streets by a mob like boycott vengence when there are better ways to directly make a point to Applebee's with.
Demo_Chris
(6,234 posts)So I really don't think Applebees is in any danger of going out of business.
In any case, it's my money and I prefer not to spend it with them any longer. They want to treat their employees like trash, they can survive or fail without my money.
Skip Intro
(19,768 posts)Due to increased business.
Same number of people eating, same number required to serve them?
graham4anything
(11,464 posts)It would create longer lines, but Outback or Chili's only has a set # of seats,
so it would not mean twice the space in those players.
Skip Intro
(19,768 posts)If there's a dollar to be made in this country, somebody's going to make it.
graham4anything
(11,464 posts)cut applebee's out in our area, and the waits would be another 30 minutes per place
with no viable alternative
again unless a new restaurant would open, (and it would take months), no, there is not an immediate place.
2 don't work 1 job.
If one has 100 seats and X number of servers, having 300 people waiting on line does not create another need for a new server
it's another case of burning it down, without thinking of the morning after.
sounds good, but in reality, it only hurts the regular worker.
Skip Intro
(19,768 posts)I've never seen a restaurant district with each business dealing with lines out the door. Not questioning your report of where you live, but I doubt the restaurant industry couldn't handle the closure of one chain, which of course won't happen anyway with the issue at hand.
Restaurants come and go all the time, as do other businesses. Life goes on.
noamnety
(20,234 posts)If they all went bankrupt (which won't happen, but since you toss it out as a hypothetical) that would leave a bunch of empty restaurant buildings to be bought by someone else, hopefully local businesses that would better support local employees and communities. If there's a vacant restaurant and loads of demand for eating out that isn't currently being met, someone will open a new restaurant in that space.
graham4anything
(11,464 posts)and it would be nationwide
all those regular people would be out of a job for a year
YES, they would all theoretically be rehired and all a year later, but what would they do for that year.
Also, it doesn't necessarily hold that the owner of the land would rent it/lease it for the same price.
So it is possible the land would wait til someone paid a much higher rent
(though this would apply more in NY than NJ if we are talking theoreticals.
Just for the record-
I myself am not a big fan of theirs.It's another place I never pick, but if someone else is either treating, or a group of us go and someone else is making the pick will go there.
the old you get what you pay for and value wise they are not a good value.
So it is not that I am protecting them or anything.
One thing about alot of the chains(unlike the mom and pop places I would rather go)
but these chains have the original seater, then the original server, however, three other people bring you the different courses, and then the original server gets refills if anyone wants them, and hands the bill.
I prefer the older one server for the entire meal way. That way if you ask for say a condiment that same person would bring it back,
whereas if you ask one of the others, most times they forget to tell the orignal server,
and you never get it.
That way is also less personal and more assembly line.(but then chains are like that anyhow.)
Rather go to a place, request a certain server, and over time, that person ahead of time knows what drinks, what extras, etc. And those type places we always leave the biggest tip anyhow. Advantage all around.
This story though is one of those where
"the customer is always right" is cloudy.
What is right here?
I think the manager should have been called, and the argument been between management and this person.
And possibly the manager should have comped the meal, but not the gratuity.
The original "crime" had nothing to do with the server.
As it was not in her hands at all.
panzerfaust
(2,818 posts)It's what I do.
Smilo
(1,944 posts)what they did - they not only outed themselves, but the stupid, cheapskate Pastor.
Are they going to take disciplinary action against everyone who had a hand in the "disciplinary action".
Faygo Kid
(21,478 posts)Not that I was a regular given their unhealthy junk.
pizzadave
(46 posts)Big Ed Schultz is running the story!!
indivisibleman
(482 posts)food went downhill.
Then their public attitude toward Obamacare was awful.
Now their treatment of their staff. Why would I want to patronize a place like this?
Xipe Totec
(43,890 posts)My boycott at this point will be strictly symbolic.
sad-cafe
(1,277 posts)even before this
DainBramaged
(39,191 posts)It has been SEVEN years this April since I stepped in one of your excessive sodium overpriced shit-holes. And it will have been the last time in my life. Stupid fucks.
Eat locally, if you pass an old fashioned diner, go there.
stevenleser
(32,886 posts)I host an online radio show called "Making Sense with Steve Leser". I plan on featuring Applebee's firing of the waitress for posting a guest check featuring a snarky message instead of a tip in the segment of the show called the "Hall of Shame for Making Nonsense".
I read the press statement. I'm willing to include any additional comments that you might want to make.
niyad
(113,259 posts)quinnox
(20,600 posts)This is the proper decision. The name should have been blocked or edited out of the photo. The waitress should have known there would be consequences for this posting of the receipt with the name showing.
1. That said, it was very rude for the "pastor" to do that stunt, and I have no sympathy for them being exposed for this.
2. All those saying they never liked applebees food and never went there to eat, well, it is a bit of an empty threat to say you are now boycotting them, let's get real.
3. This will not prevent me from going to applebees. I happen to like going there occasionally, and ordering their steaks. Some of us don't have the money to go eat at fancy places that charge high prices, and applebees is inexpensive compared to a lot of other places.
cbdo2007
(9,213 posts)I really don't like the idea of someone taking a picture of my receipt and posting it on the interwebs.
I do agree with what the waitress did here, but people need to be smart and try to be more anonymous or the important points of the original story are lost when both the guest and now the waitress and now Applebee's become the story - not the horrible message left on the receipt.
panzerfaust
(2,818 posts)Applebee's has previously, as noted at eater.com, posted receipts on which customers had written praise for Applebee on-line (including the signature). One of these was reportedly on Applebee's FB page - but it vanished as this story unfolded.
http://cdn.cstatic.net/g/500x/
In the end, one is left with the reality that the Christian pastor who wrote this snarky insult, has, like most Christians, not the slightest conception of Christ's teachings, and certainly has no intention of following them.
Not that I am Christian (Heaven forbid!) but if I were, I would live up to His Teachings - apocryphal though they might be.
I would boycott Applebees, but never having set foot in one, this is unlikely to have much effect. Instead, I will simply continue to boycott Christianity - which I see as the true sanctimonious villain in this sad story.
obamanut2012
(26,068 posts)She probably could win an unemployment benefits suit against them with this info.
Skip Intro
(19,768 posts)Why judge an entire group of people by the actions of a few?
matt819
(10,749 posts)Got this today from Applebee's. In short, fuck off. None of your business.
Thank you for reaching out to us. As a company that relies on literally hundreds of thousands of incredibly hard working team members, I can assure you that we and our franchisees value and support them and their efforts. However this unfortunate situation has nothing to do with work. The employee involved did not wait on the guest or party. Regrettably, and without the restaurant's knowledge, she took it upon herself to take a customer's receipt, with the name clearly visible, and posted it online with her own commentary. That is a clear violation of our guests privacy and against the franchisee's company policy that the team member was provided when hired. We simply cannot accept behavior that compromises the safety and privacy our guests have every right to expect and deserve.
Please note that we are also not excusing the guest's behavior in this matter and the unacceptable comment she wrote on the receipt, which is offensive to us and all our hard working team members. To be clear, the 18% gratuity added to large party tickets was paid by the guests party. This is a regrettable situation and we wish it had never happened. I hope this provides you with some additional insight. Thanks again for the chance to explain.
sarisataka
(18,600 posts)... but they did apologize to her and fire their employee at her demand
athena
(4,187 posts)If the 18% service charge for large parties was stated on the menu, then the pastor agreed to pay it when she agreed to eat there. If she didn't like the 18% service charge, she could have left without eating. I'm not at all surprised that the 18% charge was applied to her credit card. The signature simply proves that you are the owner of the credit card. It doesn't give you the right to pay less than the amount of the bill.
Many years ago, I added incorrectly on a restaurant receipt, so that the total was $1 less than the main part plus the tip. How much do you think my card was charged for? Of course, they went with the higher amount after adding the stated tip, not the stated total.
Regardless of whether the waitress was right to post the bill on the internet, I don't think she should have been fired. Firing her just creates a hostile environment: one in which servers fear for their jobs, not one in which they feel they can trust their employer to look out for them. I will never eat at an Applebee's again, and I am sending them a comment saying so here:
http://www.applebees.com/about-us/contact-us
Nothing they say in response will change my opinion about this.
sarcasmo
(23,968 posts)Berlum
(7,044 posts)nt
appleannie1
(5,067 posts)cents.
, tip was shown as 0 and complete total was $32 and some odd cents. So now Applebees is lying.
obamanut2012
(26,068 posts)Quantess
(27,630 posts)what people are talking about. Bleh!
0zone
(60 posts)is different than 18% of a small measly meal. It's an apples to oranges comparison.
And I'd never give 10% of my salary to an imaginary god.