DirecTV issues apology to man who reported burned satellite dish

[kentuck]

http://gazette.com/directv-issues-apology-to-man-who-reported-burned-satellite-dish/article/1502319

<snip>
DirecTV Friday called a local man who lost his home in the Black Forest Fire to apologize for his company telling him to pay for his burned satellite dish and other equipment.

"They said it was all a big mixup," said Jeremy Beach, whose family escaped the fire with just a few possessions.

On Thursday Beach had called DirecTV to cancel service for his destroyed home and was told he would owe $400 for the ruined equipment. He was so astounded that he asked for a manager, who confirmed the bill, then called back again to double check.

Friday, DirecTV said it was all a mistake.

"The agent who spoke with Mr. Beach was wrong, and we have contacted the customer to apologize and assure him and his family that we will do everything we can to help them through this difficult time," DirecTV said in a statement. "DirecTV has a clear policy that fully supports its customers during natural disasters that includes replacement of damaged equipment at no charge, long-term suspension of accounts for customers who must leave their home, and waiving cancellation fees for those who need to disconnect service."

....more

[kentuck]

1. Here is the previous story:

http://www.democraticunderground.com/10023014520

[uncle ray]

2. didja catch the wiggle words in there?

"natural disaster".

the fire was likely started by a person. i doubt this is the end of the situation.