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Fri Mar 7, 2014, 09:11 PM

Does anyone know how to stop DU from automatically charging my credit card account???

Last edited Sat Mar 8, 2014, 11:30 AM - Edit history (1)

This is on edit:
I just received an email from Skinner and everything is taken care of. Thanks for all advise and attention.

I still intend to pay for my membership but NOT on auto-pay I have tried the various forums and I have emailed Skinner and every other address I could find. Apparently I am not the only one who can't get a response. I NEVER knowingly agree to auto pay ANYTHING and I'm pretty upset about not getting an answer about this.
All I can do is keep posting for help until I get an answer. There should never be a problem with this kind of thing on any site for any reason.

14 replies, 2217 views

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Arrow 14 replies Author Time Post
Reply Does anyone know how to stop DU from automatically charging my credit card account??? (Original post)
Walk away Mar 2014 OP
Lisa0825 Mar 2014 #1
amerikat Mar 2014 #2
winter is coming Mar 2014 #3
rug Mar 2014 #4
MissB Mar 2014 #6
Flying Squirrel Mar 2014 #13
nadinbrzezinski Mar 2014 #5
kestrel91316 Mar 2014 #7
mia Mar 2014 #8
Go Vols Mar 2014 #9
struggle4progress Mar 2014 #10
notadmblnd Mar 2014 #11
SDjack Mar 2014 #12
Walk away Mar 2014 #14

Response to Walk away (Original post)

Fri Mar 7, 2014, 09:16 PM

1. Have you checked your credit card's website to see how to manage payments?

Seems to me you should be able to get them to stop it.

I remember when I donated, there was a field for whether or not you wanted it to be a one time or recurring payment. Maybe you missed that.

If you haven't gotten a response by email, did you try posing in Ask the Admins?

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Response to Walk away (Original post)

Fri Mar 7, 2014, 09:20 PM

2. I believe if you call the card company

they will ask that you try to resolve the problem. They will give you the phone number
for the charge in question. If that fails they will call and resolve the problem.

This what the CC company did when I disputed a charge. Hope it works for you too.

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Response to Walk away (Original post)

Fri Mar 7, 2014, 09:22 PM

3. Did you originally contribute via PayPal?

If so, the default was auto-renew, but you can log in to PayPal and change that. If you've already got a charge on your card, you'll also need to deal with the credit card company.

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Response to Walk away (Original post)

Fri Mar 7, 2014, 09:24 PM

4. Everytime you use all caps it comes out of your credit card.

 

GD's kept DU afloat for years.

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Response to rug (Reply #4)

Fri Mar 7, 2014, 09:27 PM

6. You know, that's a great policy!

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Response to rug (Reply #4)

Sat Mar 8, 2014, 06:32 AM

13. DUzy n/t

 

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Response to Walk away (Original post)

Fri Mar 7, 2014, 09:26 PM

5. Forget about skinner

 

Contact your CC company and cancel the payment. You won't get an answer here.

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Response to Walk away (Original post)

Fri Mar 7, 2014, 09:29 PM

7. Go in and change the credit card number in your account by a single digit. That ought to stop it.

 

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Response to Walk away (Original post)

Fri Mar 7, 2014, 09:29 PM

8. Here's the page that lists the payment options.

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Response to Walk away (Original post)

Fri Mar 7, 2014, 09:31 PM

9. I think I have a $42.00

recurring payment yearly was the deal when I got a star.

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Response to Walk away (Original post)

Fri Mar 7, 2014, 09:32 PM

10. Post the question in ATA

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Response to Walk away (Original post)

Fri Mar 7, 2014, 10:03 PM

11. Call your credit card company and request a new card

It will have a new number and payment will be denied on the old one when auto billing hits the old card.

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Response to notadmblnd (Reply #11)

Fri Mar 7, 2014, 11:32 PM

12. Every two years or when having problems with a vendor,

I change my credit card number. It's a good defense practice. nt

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Response to Walk away (Original post)

Sat Mar 8, 2014, 11:34 AM

14. I just received an email from Skinner and everything is taken care of.

I still intend to keep my star....just not on auto-pay.

Thanks for all advise and attention.

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