Mozilla Firefox has just screwed up my PC...I get no sound and we can't figure it out...

[CTyankee]

I can't use my usual way of uploading art work so I can't do my art essays on DU every other Friday. That hurts me most. I had an art essay all ready to go for Friday and that's toast until I can figure it all out.

Of course, I'm going to call my computer guy tomorrow and see if he can figure it out for me.

I just don't get it...I didn't ask for this newer version of Firefox...

Maybe I need to be switched to a different internet provider...

[luvspeas]

1. I hope you figure it out...

Don't download windows 10 whatever you do.

[Blue_In_AK]

5. I asked my computer tech about Win 10

and his response was, "What do you usually think when someone offers you something for free?" My response - "There must be something wrong with it." He just laughed. I'm sticking with 7.

[Warpy]

18. I did and it's OK. I throttled Cortana and once I located everything I needed,

it's been an easy transition from 7. It does really feel like a beta release, though, and the latest update for it changed all my settings and pissed me off for half a day.

[trof]

22. I'm using W-10. It's OK for me.

I can do pretty much anything I could with XP.
I tried Running Firefox and it didn't work very well. Went back to whatever it is W-10 uses. Edge, I think.

Won't show some graphics though.
Just a placeholder(?).

[beevul]

2. What sort of connection for your sound?

Stereo mini jack or coaxial digital, or optical?

Not to sound insulting. but does your keyboard have a 'mute' key?

Process of elimination.

[malthaussen]

3. Odd, I use Firefox and no problem.

41.02, latest version.

-- Mal

[grasswire]

4. probably something very simple...

....that you can figure out in your settings, and then reboot the computer. Did you try rebooting?

[CTyankee]

7. Yes, no luck.

[grasswire]

6. try a different browser.

Google chrome.

It's likely NOT the firefox that has interfered.

[CTyankee]

8. Just talked to my computer guy. He's coming over to get the CPU and take it to his shop.

He doesn't think it's a problem with Firefox. He suspects it has a virus and needs cleaning. We've had some problems for a while but they were minor.

[grasswire]

10. or something simple happened to mute your sound

it has happened to me before

[Maedhros]

12. Something like a Windows update messing with the sound card driver. [n/t]

[CTyankee]

14. I would agree but I can't upload and my word processing file, while I figured out how to find it,

looks very different. So that means something is goofed up with the entire computer not just Mozilla Firefox.

Hope to have it back Friday around noon if not earlier.

Then my Friday art essay can be posted. I was so heartbroken that my art essay would be gone forever. Now I have hope again!

[chillfactor]

9. I use Comodo Dragon as my browser....

never had a bit of trouble with it....

[monmouth4]

11. I used to use Firefox then switched to Chrome when I got the new laptop. I like it..n/t

[grasswire]

13. my firefox file got corrupted somehow...

....and I can't get in so I am using chrome. I want to be able to fix it, but I am afraid of losing all the genealogical bookmarks I have in firefox if I mess with it.

[CTyankee]

16. I hear you! My god, I have so much on my files!

Your bookmarks are literally a lifeline if they genealogical!

My computer guy knows how scared I am of losing my art picture folders. So he's coming to the rescue!

[hobbit709]

15. Do you get sound if you're playing music from a file?

Is all sound gone or just on Firefox?

[CTyankee]

17. It's just totally gone.

Suspect virus.

[hobbit709]

20. Doubt it. What version of Windows

Is there a red X by the speaker symbol?
go to Device Manager in Control Panel and see if sound is enabled.

[Warpy]

19. It's usually something that will make you slap your forehead and say "oh shit!"

when you finally figure it out.

Before you call a tech, make sure all connections are secure, that your sound is on, and that the dirvers are up to date. Reboot your system, that usually cures a lot of ills by itself.

If nothing helps, then call a tech.

[CTyankee]

23. Exactly what we did. The tip off was all the blocks everywhere...

Our computer has a bad virus infection...

[SwankyXomb]

21. Sound drivers need to be reinstalled.

Spotify did this to me a few years back. Reinstalling the drivers from the manufacturer's web site fixed it.

[CTyankee]

24. Our computer guy is gonna get to this pretty quick tomorrow, thank god!

It costs more but it is worth it...we're too freakin' old to deal with it...