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Thu Feb 18, 2016, 05:18 AM

Anyone have or know of a credit card company/bank which does NOT outsource its customer service?

I am not suggesting people in other countries are ruder than Americans, but I do suggest that the working conditions of the outsourced customer service operations plus the sometimes less than perfect use of English, has made my experience with outsourced customer service COMPLETELY awful.

I have been hung up on, - after being on hold for 10 minutes - bec. I very politely asked someone to repeat what they said bec. I couldn't understand them.

It is also my experience that companies that keep their operations here instead of outsourcing them, have more of a commitment to customer service.

I just went thru a terrible experience with the outsourced customer service of a vitamin company.
Now I have to deal with my bank to make sure that the company is not paid for something that was put on my credit card, but was never received.
OOF- my bank's customer service is also outsourced! and I dread going thru this.

So does anyone have a credit card issued by a company that keeps jobs in this country?
Or any idea how I could find one?

thank you.

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