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Mon Nov 28, 2016, 01:09 PM

The disruptive Trump supporter on the Delta flight has just been banned from Delta.

CEO Ed Bastian shared the memo below with all Delta employees today.


Internal Memo

Date: November 28, 2016



To: Delta Colleagues Worldwide

From: Ed Bastian

Subject: Disruptive Passenger on DL248

Thank you for the amazing job you did running our operation and taking care of our customers during the busy Thanksgiving holiday. At Delta, we strive to deliver a safe and reliable product while providing a customer experience that is second to none. You come to work every day prepared to serve our customers and to take care of each other while also dealing with the unexpected.

As you may have heard by now, last week a video began circulating around the internet showing a disruptive passenger on board a Delta flight. This individual displayed behavior that was loud, rude and disrespectful to his fellow customers. After questioning the customer, our team members made the best decision they could given the information they had and allowed him to remain on the flight. However, if our colleagues had witnessed firsthand what was shown in the video, there is no question they would have removed him from the aircraft. He will never again be allowed on a Delta plane.

Part of being a reliable travel partner and a servant leader is acknowledging our mistakes so we can learn from them and respond more effectively in the future. Delta has apologized to the customers onboard that flight. We are also refunding those customers the cost of their tickets.

I also want to make sure all of you know we have your backs. The heightened tension in our society means that now more than ever we must require civility on our planes and in our facilities. We must stay true to Delta’s core values and treat one another with dignity and respect. We also must remain committed more than ever to the safety of our customers and our crew members. We will not tolerate anything less.

Again, thank you for all you do.



Ed




http://news.delta.com/ceo-delta-requires-civility-our-planes

69 replies, 7769 views

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Reply The disruptive Trump supporter on the Delta flight has just been banned from Delta. (Original post)
mainer Nov 2016 OP
Raster Nov 2016 #1
whathehell Nov 2016 #36
Raster Nov 2016 #40
whathehell Nov 2016 #42
LisaM Nov 2016 #2
dhill926 Nov 2016 #7
spanone Nov 2016 #3
hamsterjill Nov 2016 #4
Thor_MN Nov 2016 #58
hamsterjill Nov 2016 #59
Mira Nov 2016 #5
Paladin Nov 2016 #6
Hekate Nov 2016 #16
Paladin Nov 2016 #22
stonecutter357 Nov 2016 #64
progressoid Nov 2016 #8
Hekate Nov 2016 #17
carburyme Nov 2016 #9
calimary Nov 2016 #28
carburyme Nov 2016 #68
Aviation Pro Nov 2016 #10
aquamarina Nov 2016 #12
Hassin Bin Sober Nov 2016 #44
Aviation Pro Nov 2016 #46
lpbk2713 Nov 2016 #11
cwydro Nov 2016 #14
HughBeaumont Nov 2016 #18
George II Nov 2016 #24
dhol82 Nov 2016 #33
Thinkingabout Nov 2016 #52
longship Nov 2016 #34
HughBeaumont Nov 2016 #43
Barack_America Nov 2016 #54
HughBeaumont Nov 2016 #65
Hekate Nov 2016 #13
blueseas Nov 2016 #15
NastyRiffraff Nov 2016 #19
Invidious15 Nov 2016 #20
calimary Nov 2016 #29
Invidious15 Nov 2016 #37
Stinky The Clown Nov 2016 #21
George II Nov 2016 #23
heaven05 Nov 2016 #25
cyndensco Nov 2016 #26
Pluvious Nov 2016 #66
Grins Nov 2016 #27
calimary Nov 2016 #30
Initech Nov 2016 #56
pangaia Nov 2016 #31
mainer Nov 2016 #38
pangaia Nov 2016 #48
mainer Nov 2016 #49
pangaia Nov 2016 #51
3catwoman3 Nov 2016 #60
pangaia Nov 2016 #61
3catwoman3 Nov 2016 #62
ChazInAz Nov 2016 #67
hibbing Nov 2016 #32
Thekaspervote Nov 2016 #35
MrModerate Nov 2016 #39
47of74 Nov 2016 #41
Bernardo de La Paz Nov 2016 #45
LAS14 Nov 2016 #47
avebury Nov 2016 #50
HAB911 Nov 2016 #69
saltpoint Nov 2016 #53
Gothmog Nov 2016 #55
ThoughtCriminal Nov 2016 #57
Catherine Vincent Nov 2016 #63

Response to mainer (Original post)

Mon Nov 28, 2016, 01:12 PM

1. Thank you, Delta!

Redneck white privilege AT ITS WORST!

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Response to Raster (Reply #1)

Mon Nov 28, 2016, 03:28 PM

36. "Redneck white privilege"?..Nah..Just a drunk and stupid asshole

who has apparently had his 'privillege' revoked.

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Response to whathehell (Reply #36)

Mon Nov 28, 2016, 03:45 PM

40. AND THANK GAWD FOR THAT!

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Response to Raster (Reply #40)

Mon Nov 28, 2016, 04:03 PM

42. Agreed. nt.

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Response to mainer (Original post)

Mon Nov 28, 2016, 01:15 PM

2. Good.

That is the airline I usually fly and I had planned to call them.

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Response to LisaM (Reply #2)

Mon Nov 28, 2016, 01:51 PM

7. yep....same here....

I'm sure they caught a lot of shit from folks....

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Response to mainer (Original post)

Mon Nov 28, 2016, 01:32 PM

3. K&R...

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Response to mainer (Original post)

Mon Nov 28, 2016, 01:34 PM

4. Glad to hear this even if it is after the fact.

I felt so bad for the people on the aircraft being subjected to that idiot's rant. It is impossible to tell these days whether someone is merely ranting, or is going to pull out a weapon and start killing people. It must've been horrible to have been sitting there.

A clear message needs to be sent that NO airline will tolerate this type of behavior.

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Response to hamsterjill (Reply #4)

Mon Nov 28, 2016, 10:53 PM

58. Hopefully, he lives in a Delta hub city and has to travel for work.

 

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Response to Thor_MN (Reply #58)

Mon Nov 28, 2016, 11:38 PM

59. I like the way you think!!!!

n/t

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Response to mainer (Original post)

Mon Nov 28, 2016, 01:34 PM

5. This makes me happy

We are showing what we are made of. Many of us, anyway. Never ever call hatred normal.

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Response to mainer (Original post)

Mon Nov 28, 2016, 01:41 PM

6. He lost me at "servant leader."

Bullshit, empty corporate-speak.

Kudos to Delta, nonetheless, for banning that Trump cretin from any future flights. Hope the other major carriers do the same.

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Response to Paladin (Reply #6)

Mon Nov 28, 2016, 02:09 PM

16. Well bless your heart. The vocabulary is not "empty corporate-speak" but "church-speak."

The concept of "servant leadership" is from Protestant Christian Bible talk. I think Delta's CEO must have been almighty upset at events to let the vocabulary from one part of his life leak over into the other.

He did the right thing for the right reasons, however he chose to express himself.

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Response to Hekate (Reply #16)

Mon Nov 28, 2016, 02:32 PM

22. It loses something in translation when used in the corporate world.

But again, good for Delta for keeping this creep off its flights.

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Response to Hekate (Reply #16)

Tue Nov 29, 2016, 06:55 AM

64. church-speak is corporate-speak one and the same to me.

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Response to mainer (Original post)

Mon Nov 28, 2016, 01:53 PM

8. "heightened tension in our society"

That's a fucking understatement.

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Response to progressoid (Reply #8)

Mon Nov 28, 2016, 02:10 PM

17. No kidding!

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Response to mainer (Original post)

Mon Nov 28, 2016, 01:55 PM

9. No to these bullies

I'm glad they did take action even if it's after the fact...

kudos to Delta, I will continue to fly with you!

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Response to carburyme (Reply #9)

Mon Nov 28, 2016, 02:50 PM

28. Welcome to DU, carburyme!

I'm glad, too. Good to hear this. Makes me respect Delta all the more. If I fly commercial, they'd be my pick.

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Response to calimary (Reply #28)

Wed Nov 30, 2016, 11:38 AM

68. Thanks Much!

Yayyy! I LOVE DU!

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Response to mainer (Original post)

Mon Nov 28, 2016, 01:57 PM

10. Stupidity has consequences

Capt should have had him removed as this action is within his authority.

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Response to Aviation Pro (Reply #10)

Mon Nov 28, 2016, 02:02 PM

12. This is what should have happened.

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Response to Aviation Pro (Reply #10)

Mon Nov 28, 2016, 04:24 PM

44. Still wondering how the cabin crew didn't witness this "firsthand"

Where the hell were they?

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Response to Hassin Bin Sober (Reply #44)

Mon Nov 28, 2016, 04:59 PM

46. More than likely alerting the Captain using the intercom system

My question is where was bum rush from an outraged group of pax to sit this turd in his seat?

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Response to mainer (Original post)

Mon Nov 28, 2016, 01:59 PM

11. I hope Delta passes on the expense of the refunds to the asshole.




As well as any other expenses.

I have read where his employer is a Multi-Billion dollar DoD contractor. I hope
they convey their disappointment with him in tarnishing their corporate image
in a meaningful and memorable way.


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Response to lpbk2713 (Reply #11)

Mon Nov 28, 2016, 02:04 PM

14. There are a ton of comments on their facebook page.

Should be interesting.

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Response to cwydro (Reply #14)

Mon Nov 28, 2016, 02:16 PM

18. He's already been outed.

He also travels a lot for his job.

Don't see how that continues to happen after this . . . not just with Delta, but all airlines. Safety's a huge concern in a locked tube.

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Response to HughBeaumont (Reply #18)

Mon Nov 28, 2016, 02:39 PM

24. I would not be surprised if airlines have a "network" that advises every other airline...

...of disruptors.

If he travels a lot for work, I hope he has a Hertz Gold Card!

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Response to HughBeaumont (Reply #18)

Mon Nov 28, 2016, 03:18 PM

33. Wonder what it takes to get on the 'no fly list?'

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Response to dhol82 (Reply #33)

Mon Nov 28, 2016, 06:56 PM

52. He should be added to the No Fly list, his disruption on this flight should not go unnoticed.

His employer should take action against him, get him into substance abuse programs and programs to redirect his bully action.

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Response to HughBeaumont (Reply #18)

Mon Nov 28, 2016, 03:23 PM

34. I hope the airport near his company is a Delta hub.

Better learn to like Greyhound, buddy.

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Response to longship (Reply #34)

Mon Nov 28, 2016, 04:21 PM

43. Greyhound ain't getting him overseas.



Couple of Tel Aviv visits on his FB page.

Next time, think twice about drunk flying . . .

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Response to HughBeaumont (Reply #18)

Mon Nov 28, 2016, 07:53 PM

54. Ooh, who does he work for?

Do we know? Does 4chan know? Lol.

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Response to Barack_America (Reply #54)

Tue Nov 29, 2016, 08:44 AM

65. Rockwell Collins, a corporation that has ties to aviation and defense.

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Response to mainer (Original post)

Mon Nov 28, 2016, 02:04 PM

13. Well done

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Response to mainer (Original post)

Mon Nov 28, 2016, 02:09 PM

15. Thank you Delta

Traveling on an aircraft should be safe.

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Response to mainer (Original post)

Mon Nov 28, 2016, 02:18 PM

19. Excellent!

Thanks, Delta. You have my business, such as it is.

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Response to mainer (Original post)

Mon Nov 28, 2016, 02:22 PM

20. Poor, aggrieved Trump Voter...

How long before he's cast as the victim by the reich wing "we create the reality" apparatus? It's fortunate no one really confronted the asshole, who appeared to be what is referred to in my neighborhood as a "bad load". Guys who mouth off like that after getting a bit tuned up eventually meet their comeuppance. So there's that to hope for.

Anyway, good on ya, Delta.

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Response to Invidious15 (Reply #20)

Mon Nov 28, 2016, 02:52 PM

29. Welcome to DU, Invidious15!

I'm sure it's happening already on that thoroughly screwed-up end of the spectrum. They all seem to stick together. I hope he winds up on the no-fly list.

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Response to calimary (Reply #29)

Mon Nov 28, 2016, 03:39 PM

37. Thanks.

I've been here since the early days of the Bush the Dumber Admin. My original acct. was tossed somehow and now I'm back, born again so to speak. Didn't think it could get worse then the George W. Error, but here we are. We need DU now more than ever.

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Response to mainer (Original post)

Mon Nov 28, 2016, 02:22 PM

21. That should be made a hate crime

Clearly intended to intimidate.

Hate crimes have at their core an intent to intimidate (or worse) an "other". In that man's mind, anyone not on board with Trump is an "other" and hates their guts.

That is the very definition of a hate crime.

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Response to mainer (Original post)

Mon Nov 28, 2016, 02:37 PM

23. I posted this in the LBN discussion about this incident:

From the sound of his accent, he probably was from the area around Atlanta and that was the first leg of his trip. I'd like to see him trying to fly back from Allentown to Atlanta. Hopefully it'll be on a puddle jumper with five or six stops along the way!

To me, Delta has always been one of the most stand-up and professional airline. Good for them.

And they refunded the fare to all the other passengers on that flight, too!

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Response to mainer (Original post)

Mon Nov 28, 2016, 02:39 PM

25. Oh B.S.

 

bigly bullshit of the most high corporate design. I will never fly them after the AA M.D. flap. This a****** represents the type of thinking of a lot of delta employees have, it seems. He is a white male in pain also. He got a pass on that flight. No one said a word against this POS.

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Response to mainer (Original post)

Mon Nov 28, 2016, 02:39 PM

26. Since trump offered to pay court fees for his supporters who attacked protesters,

seems to me it's only fair he should make his personal fleet available for that asshole.

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Response to cyndensco (Reply #26)

Tue Nov 29, 2016, 01:06 PM

66. Or not, heh...

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Response to mainer (Original post)

Mon Nov 28, 2016, 02:40 PM

27. My Delta flight some years ago....

Guy sitting in 1st class next to be got pissed because flight departure was delayed because of a mechanical problem and took it out on the stew, demanding her name and ID so he could write a spite letter to Delta. He got it, wrote something up then, because the delay was going to be a while, got off the plane to wait in the terminal.

I hated this guy. Just hated him.

I pulled out my laptop and wrote another letter to Delta giving the time, location, flight number, the stew's name, etc. - and then telling them if they get a letter from this guy to know he is a jerk and their crew did a great job trying to explain what was out of their control.

During the flight in a quiet moment I showed my letter to stew. She thanked me and told the rest of the crew. You wouldn't believe all the little things they put into a goodie-bag for me when we landed!!! They saw I liked a particular scotch and Whoo-Hoo!

Pays to be nice.

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Response to Grins (Reply #27)

Mon Nov 28, 2016, 02:54 PM

30. Great story!

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Response to Grins (Reply #27)

Mon Nov 28, 2016, 09:38 PM

56. I had an incident on a flight like that once.

So I'm going to Colorado. I was on a Southwest flight from Orange County. So this woman sitting in front of me just happened to be sitting in the emergency exit row, and was trying to save the seat for someone (not sure if husband / brother) happened to have a broken leg. Now I've been there. But this is the exit row. When the flight attendant told her the FAA policy, she went ballistic. They finally removed her from the exit row and she got even more belligerent to the point where they were going to kick her off the flight completely. So I grab the exit row and I started talking to the flight attendant. And we both agreed that the woman was the one who was completely at fault. I told them they did the right thing, and I definitely scored by getting the exit row the whole flight, I also got some free beer out of it. Best flight ever, for me anyway!

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Response to mainer (Original post)

Mon Nov 28, 2016, 03:14 PM

31. I sure wish corporate types would learn to speak 'human.'

Ever walk into a store with a question or a minor complaint and the service person says, "Well, I have to ask corporate?" arrrgghh..

Nevertheless, kudi (plural of kudo) to Delta. I fly them 'often' going to Asia-- Korea, Japan and China..as there are good connections, usually through DTW or MSP-- at least on the way out.. return.. not so great....
....but few are unless I fly Air Canada...which I try to avoid as I must go through Toronto, which is living hell..nobody know what is going on-- the employees or the travelers.... especially if my flight to ROC is cancelled and I have to go through the entire deal the next day.. Has anyone ever been at CYYZ at 6 am? You do NOT EVER want to be there then.. ever....

Happy travels...



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Response to pangaia (Reply #31)

Mon Nov 28, 2016, 03:42 PM

38. OK, now ya got me thinking about "kudi" and if it really is the plural

since I know that "kudos" is actually singular. Scratching my head on this one.

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Response to mainer (Reply #38)

Mon Nov 28, 2016, 06:17 PM

48. Mainer, I have no idea,

I just made it up.

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Response to pangaia (Reply #48)

Mon Nov 28, 2016, 06:35 PM

49. Naughty!

Making me think too hard.

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Response to mainer (Reply #49)

Mon Nov 28, 2016, 06:54 PM

51. sory obt taht btu jut diced 2 tpye with wngr odre becasue....

teh doerd of teh ellters dosne maerrter

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Response to pangaia (Reply #48)

Tue Nov 29, 2016, 12:11 AM

60. Kudae?

Dictionary.com says the singular and plural are the same - like moose.

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Response to 3catwoman3 (Reply #60)

Tue Nov 29, 2016, 12:13 AM

61. THANKS......What is kudos?

Actually never mind.. LOL !!

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Response to pangaia (Reply #61)

Tue Nov 29, 2016, 12:25 AM

62. Prehpsa...

...yuo wduol pfreer "kdous?"

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Response to 3catwoman3 (Reply #62)

Tue Nov 29, 2016, 01:06 PM

67. Kudoi?

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Response to mainer (Original post)

Mon Nov 28, 2016, 03:16 PM

32. But but but, that's just political correctness run rampant!! j/k

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Response to mainer (Original post)

Mon Nov 28, 2016, 03:28 PM

35. The power of the consumer voice on display

Myself and several of my family fly 3-8 times a year each- a total of 20-25 flights. Everyone of my family members contacted Delta and told them in no uncertain terms that we would be flying delta again u till this issue was resolved. Obviously others did as well. Thank you Delta.. I'll be back

Now... let's move that power to all the products and companies that support tRump and his ilk. We can do this

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Response to mainer (Original post)

Mon Nov 28, 2016, 03:44 PM

39. Wow. Customer service. What an idea. n/t

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Response to mainer (Original post)

Mon Nov 28, 2016, 03:52 PM

41. Don't feel too badly for the Delta Douche Nozzle

I'm sure these guys will be happy to fly him wherever he needs to go...

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Response to mainer (Original post)

Mon Nov 28, 2016, 04:29 PM

45. If Trump won, why are his supporters such "sore winners"?

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Response to mainer (Original post)

Mon Nov 28, 2016, 05:49 PM

47. Thank goodness! I'm really hungry for evidence of how..

.. the good people in our society can stand up and fight back. Not that I'm totally sure of Delta's motives, but if it's just profit, then that means there are enough good people to cost them if they don't stand up.

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Response to mainer (Original post)

Mon Nov 28, 2016, 06:43 PM

50. Kudos for the Corporate response, HOWEVER,

that does not excuse the lack of action on the part of the flight crew on board. They should have had the guy escorted off the plane. How many times has a Captain had an innocent muslim (or muslim looking person) kicked off a plane solely based upon the person's look. But a white male can stand in the aisle and mouth off and no action is taken against him? I am a white person but even I acknowledge that, far too often, people with white skin tone are far too often given a pass for bad behaviour.

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Response to avebury (Reply #50)

Wed Nov 30, 2016, 11:45 AM

69. The real corporate response I'm waiting for

is if his employer fires him. Their PR dept has been notified, we know that much

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Response to mainer (Original post)

Mon Nov 28, 2016, 07:41 PM

53. Delta Don Gone. eom

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Response to mainer (Original post)

Mon Nov 28, 2016, 08:49 PM

55. This video was mentioned on AMJOY on Saturday

AMJOY refused to show the video and I can see why. This guy deserves to be banned

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Response to mainer (Original post)

Mon Nov 28, 2016, 10:04 PM

57. I'm flying Delta on Christmas

I made that choice prior to this incident and statement based on my past experience, and paid a few dollars more to do so. I am glad that they have affirmed my impression.

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Response to mainer (Original post)

Tue Nov 29, 2016, 12:28 AM

63. Idk, maybe it's me but..

The passengers showed no emotion when that idiot was yelling. Made me think they voted Trump. I can't believe not one stood up to tell that idiot to stfu. Not sure why they get a refund. They didn't look at all bothered by the noise.

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