How to reconcile these two statements?

[Duer 157099]

Chad Weinman, CEO of TacticalGear.com, said his company processes thousands of orders each day, and there was nothing unusual in the one that Holmes placed.

"Everything Mr. Holmes purchased on July 2 is commercially available," Weinman said, adding he was "appalled" that the material was sold to Holmes before the shooting.

http://www.pressdemocrat.com/article/20120722/WIRE/120729875/1350?Title=Authorities-investigating-how-Colorado-shooting-suspect-acquired-explosives

How can it be a completely routine purchase and yet the CEO is "appalled" about the sale? WTF do they think they are selling? Marshmallows?

[SickOfTheOnePct]

1. He's probably appalled that he sold it instead of someone else n/t

[Posteritatis]

2. If I ran a normal hardware store...

... I'd be appalled if someone bought one of my axes and then killed someone with it, even if it was a completely routine purchase.

At least, that's the sense in which I'm interpreting that quote.

[tritsofme]

3. Did you expect him to be happy?

Maybe he's not the one with the problem.

[Duer 157099]

4. No, not happy

but maybe something like "yeah, maybe we shouldn't be selling these things..."

But as long as he feels shitty, I guess that's good enough.

[Cracklin Charlie]

5. I saw an interview with a gun dealer on ABC News last night

The idiot said "Well, if we're not gonna get our rights taken away, we'll just have to put up with a few fruit loops".

I said to hubs..."He just admitted that they have no problem selling guns to people who are mentally ill".