HomeLatest ThreadsGreatest ThreadsForums & GroupsMy SubscriptionsMy Posts
DU Home » Latest Threads » Forums & Groups » Main » Announcements (Group) » If you are a Star Member ...

Sat Mar 13, 2021, 01:40 AM

If you are a Star Member and you're seeing ads, we are having a technical issue (UPDATE)

Last edited Tue Mar 23, 2021, 11:49 AM - Edit history (2)

This discussion thread was locked by EarlG (a host of the Announcements group).

UPDATED 3/23:

I'm going to lock this thread now because we have an new announcement, please see this thread:

https://www.democraticunderground.com/101311803


UPDATED 3/15:

We are now cautiously optimistic that this issue is on its way to being cleared up. The cause was not malicious, but a technical problem with some third-party software that is used to protect DU behind the scenes.

It is possible that members will still see the occasional Cloudflare "520" error going forward, but if this happens then simply reloading the page should make it go away.

We also haven't had any further reports of Star Members seeing ads, and we hope this continues to remain the case.

However, if you are a Star Member and you start seeing ads, or if you are seeing "520" errors regularly, we would like to know about it as soon as possible so please report it to Elad or myself, either via DU Mail, or email.

Thank you for your patience, we appreciate it.

EarlG


ORIGINAL MESSAGE:

Some Star Members are seeing ads while logged into DU. This is not supposed to be happening. We're working right now to resolve it.

The problem is affecting people at random, and appears to be intermittent. If you start seeing ads, they may disappear again after a while.

Some people may also have run into intermittent "520" error pages. Again, we're working on a fix for this. If you refresh the page, the error should clear immediately.

We'll update you when we have things back to normal, and I apologize for the screw up.

Thanks,
EarlG

35 replies, 2303 views

Cannot reply in locked threads

Back to top Alert abuse

Always highlight: 10 newest replies | Replies posted after I mark a forum
Replies to this discussion thread
Arrow 35 replies Author Time Post
Reply If you are a Star Member and you're seeing ads, we are having a technical issue (UPDATE) (Original post)
EarlG Mar 13 OP
herding cats Mar 13 #1
littlemissmartypants Mar 13 #2
Rhiannon12866 Mar 13 #3
Marie Marie Mar 13 #4
Hekate Mar 13 #5
underpants Mar 13 #6
Blue Dawn Mar 13 #7
abqtommy Mar 13 #8
niyad Mar 13 #9
DesertRat Mar 15 #10
EarlG Mar 15 #11
quaint Mar 17 #12
barbtries Mar 19 #13
Blue Dawn Mar 20 #14
EarlG Mar 20 #15
Blue Dawn Mar 20 #16
EarlG Mar 20 #17
Blue Dawn Mar 20 #18
MacKasey Mar 21 #19
kckc Mar 21 #20
BComplex Mar 22 #21
EarlG Mar 22 #22
BComplex Mar 22 #23
EarlG Mar 22 #24
Kali Mar 22 #25
BComplex Mar 22 #26
EarlG Mar 22 #27
BComplex Mar 22 #28
BComplex Mar 22 #29
BComplex Mar 22 #30
EarlG Mar 22 #31
BComplex Mar 22 #33
BComplex Mar 22 #34
BComplex Mar 22 #32
In_The_Wind Mar 23 #35

Response to EarlG (Original post)

Sat Mar 13, 2021, 02:21 AM

1. No biggie. Thanks for being on top of it!

It happened to me earlier on my phone and I just thought I'd been logged out.

Worse things than a random ad have taken place recently in my life. I'm pretty sure we're all going to survive this extremely minor glitch.

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Original post)

Sat Mar 13, 2021, 02:29 AM

2. ❤ nt

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Original post)

Sat Mar 13, 2021, 02:29 AM

3. Thanks for letting us know, EarlG!

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Original post)

Sat Mar 13, 2021, 02:55 AM

4. No problem - i have many days when I am a little "glitchy" myself.

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Original post)

Sat Mar 13, 2021, 03:25 AM

5. So far, so good. Thx, EarlG

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Original post)

Sat Mar 13, 2021, 07:07 AM

6. Kick

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Original post)

Sat Mar 13, 2021, 07:48 AM

7. Thank you very much...

....for always staying on top of any issue and also for informing us! You are the best.





Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Original post)

Sat Mar 13, 2021, 10:26 AM

8. I use Firefox as my browser, with an ad-blocker as an add-on and even before I was

a star member I never saw any ads. Now as a star member I still don't see any ads but
I do appreciate that basic DU site operations are functioning well.

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Original post)

Sat Mar 13, 2021, 12:44 PM

9. I saw several yesterday, lasting just a few seconds each. Figured it was some weird glitch

related to the rec button glitch. Nothing so far today.

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Original post)

Mon Mar 15, 2021, 10:39 PM

10. I'm still seeing ads

I use Chrome

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to DesertRat (Reply #10)

Mon Mar 15, 2021, 11:17 PM

11. I sent you a PM (nt)

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Original post)

Wed Mar 17, 2021, 11:51 AM

12. Forced to login again. Seeing ads for the first time, even on this thread.

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Original post)

Fri Mar 19, 2021, 06:45 AM

13. 19Mar2021:

for the first time i'm seeing ads all over DU. thanks

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Original post)

Sat Mar 20, 2021, 07:59 AM

14. I am a star member who....

....logs into DU on both my tablet and my iPhone.

Today (Saturday, March 20th) is the first time I recall seeing ads while being logged into my account.

I realize that you are working on this issue. I only posted in case this information may be helpful to you in some way.

I love DU, and I appreciate the hard work you put into keeping the site running smoothly!



Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to Blue Dawn (Reply #14)

Sat Mar 20, 2021, 09:31 AM

15. Hi there

Are you still seeing the ads? Also, did you see them on both iPad and phone or just one device, and was it after you logged in after being logged out?

We seem to have gotten this problem down to one or two people a day seeing the ads briefly in the early morning hours -- hopefully they've gone away for you again by now...

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Reply #15)

Sat Mar 20, 2021, 09:41 AM

16. Hi, EarlG....

No, I just checked and am not seeing any ads now. I had seen them this morning on my tablet.

I never have to log in to DU on either my phone or tablet because I stay logged on all the time. I donít know if that could have caused a problem this morning or not.

I did not see the ads on my iPhone.

It really must be a rare occurrence because it has never happened to me until just this morning....and now the ads are gone.

Thanks for asking. Hope this helps.....

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to Blue Dawn (Reply #16)

Sat Mar 20, 2021, 12:56 PM

17. Okay glad to hear they've gone again

And thanks for the information. Sorry about that. This just seems to be affecting a small handful of users now, but if you saw them and they went away, you shouldn't see them again. Although if they do come back, of course please let me know.

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Reply #17)

Sat Mar 20, 2021, 01:06 PM

18. I definitely will!

And thanks so much!

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Original post)

Sun Mar 21, 2021, 03:58 PM

19. Getting ads on my laptop today 3/21 but not on my kindle

Mostly use Kindle so they could have been on laptop before

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Original post)

Sun Mar 21, 2021, 09:25 PM

20. Just started getting ads

Getting ads today 3/21 on my phone only.

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Original post)

Mon Mar 22, 2021, 04:09 PM

21. I'm getting ads, also, and my star is missing from an earlier post.

This is happening today!

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to BComplex (Reply #21)

Mon Mar 22, 2021, 04:14 PM

22. Your star is missing from an earlier post?

Can you give me a link?

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Reply #22)

Mon Mar 22, 2021, 04:19 PM

23. Sure, EarlG!

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to BComplex (Reply #23)

Mon Mar 22, 2021, 04:25 PM

24. I can see a star on that post -- can you see it now? (nt)

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to BComplex (Reply #23)

Mon Mar 22, 2021, 04:26 PM

25. I can see it

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to BComplex (Reply #23)

Mon Mar 22, 2021, 04:28 PM

26. Yep. It's there now!

How come it's not back on my replies now?

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to BComplex (Reply #26)

Mon Mar 22, 2021, 04:30 PM

27. I'm not sure... but

are you still seeing the ads? We just made a change which hopefully will have made them go away.

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Reply #27)

Mon Mar 22, 2021, 04:31 PM

28. Oh! My star is back on this thread!!! Yay!!!

Thanks!

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Reply #27)

Mon Mar 22, 2021, 04:34 PM

29. Yes, I'm still getting the ads. And my avatar shows up blank where RBG's picture used to be.

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to BComplex (Reply #29)

Mon Mar 22, 2021, 04:34 PM

30. RBG is back.

Never mind that last issue!

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to BComplex (Reply #29)

Mon Mar 22, 2021, 04:35 PM

31. Can you try something?

If you're on a desktop or laptop, hold down your Shift key and hit the refresh button your browser, and see if the ads are still there. Also, try logging out and logging back in again. Let me know what happens.

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Reply #31)

Mon Mar 22, 2021, 04:40 PM

33. I did those things. Still seeing the ads.

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Reply #31)

Mon Mar 22, 2021, 04:41 PM

34. I closed all the windows I had open for the MIRT team work

Then I refreshed w/ the Shift key, and logged out and logged back in. Still seeing ads.

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Reply #27)

Mon Mar 22, 2021, 04:36 PM

32. I'm still seeing ads in my other open windows. I refreshed to make sure

but the ads are still showing.

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink


Response to EarlG (Original post)

Tue Mar 23, 2021, 09:27 AM

35. I'm seeing ads this morning. I had an error 503 and 504 yesterday.

My star is still there.

Cannot reply in locked threads

Back to top Alert abuse Link here Permalink