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Wed Jun 9, 2021, 12:42 PM

Fastly blames global internet outage on software bug

Source: AP

LONDON (AP) — Fastly, the company hit by a major outage that caused many of the world’s top websites to go offline briefly this week, blamed the problem on a software bug that was triggered when a customer changed a setting.

The problem at Fastly meant internet users couldn’t connect to a host of popular websites early Tuesday including The New York Times, the Guardian, Twitch, Reddit and the British government’s homepage.

“We experienced a global outage due to an undiscovered software bug that surfaced on June 8 when it was triggered by a valid customer configuration change,” Nick Rockwell, Fastly’s senior vice president of engineering and infrastructure, said in a blog post late Tuesday.

He said the outage was “broad and severe” but the company quickly identified, isolated and disabled the problem and after 49 minutes, most of its network was up and running again. The bug had been included in a software update that was rolled out in May and Rockwell said the company is trying to figure out why it wasn’t detected during testing.



The Fastly home page is seen on Tuesday, June 8, 2021, in Los Angeles. Dozens of websites briefly went offline around the globe Tuesday, including CNN, The New York Times and Britain's government home page, after an outage at the cloud service Fastly. The incident illustrates how vital a small number of behind-the-scenes companies have become to running the internet. (AP Photo/Marcio Jose Sanchez)


Read more: https://apnews.com/article/ap-top-news-ca-state-wire-software-technology-business-71e6096a8fae0c44e988d3eefe9bca8e

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Reply Fastly blames global internet outage on software bug (Original post)
Omaha Steve Jun 2021 OP
SeattleVet Jun 2021 #1
nuxvomica Jun 2021 #3
C Moon Jun 2021 #2
PoliticAverse Jun 2021 #4
FormerOstrich Jun 2021 #5

Response to Omaha Steve (Original post)

Wed Jun 9, 2021, 03:33 PM

1. Oopsie!

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Response to SeattleVet (Reply #1)

Wed Jun 9, 2021, 05:02 PM

3. LOL

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Response to Omaha Steve (Original post)

Wed Jun 9, 2021, 04:57 PM

2. When a customer changed a setting? Wow.

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Response to C Moon (Reply #2)

Wed Jun 9, 2021, 05:20 PM

4. They weren't kidding when they said "Check this box to opt out". n/t

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Response to C Moon (Reply #2)

Thu Jun 10, 2021, 01:05 AM

5. If true, I'd be even more concerned....

a configuration which can be altered by a customer should never impact other customer environments.

I buy the bug part. I don't buy a customer configuration part.

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