Ignoring Complaints, Except on Muslims

[marmar]

from Consortium News:



Ignoring Complaints, Except on Muslims
December 22, 2011

In the old days, companies responded to complaints with the saying “the customer is always right.” Not so much anymore, except it seems when a right-wing group gets angry that a TV show presents Muslims as real people, as Michael Winship notes.

By Michael Winship


In the spirit of the season, I’d like to file a complaint – about complaints. Corporate America just doesn’t handle them the way they used to. As in, at all.

I grew up in retail. My father owned a drugstore in upstate New York and was as old fashioned as the next guy when it came to the rules of doing business. As in, Rule #1: the customer is always right. Rule #2: see Rule #1.

....(snip)....

In the last few months, I’ve dutifully typed onto my screen various grievances to various companies, including a hotel where, if the sheets were indeed changed daily it was from bed to bed, and a drugstore chain, the branch of which in my neighborhood more and more resembles a Matthew Brady photo of the day after Gettysburg – if you replaced the bodies strewn on the ground with toothpaste cartons, containers of painkiller and shredded circulars.

Not one has been answered, which makes it all the more frustrating that when a store – the hardware behemoth Lowe’s Home Improvement – proves the exception and finally does respond to a complaint, it’s not for anything legitimate but in reaction to a right-wing fringe organization’s hysteria over a cable reality show that depicts Muslims as normal people instead of terrorists. ...............(more)

The complete piece is at: http://consortiumnews.com/2011/12/22/ignoring-complaints-except-on-muslims/

[phasma ex machina]

1. Re: "depicts Muslims as normal people"

Too much of that kind if thinking is bad for the central bankster war machine, which requires designated villains to fight.