Just found out that, out of our thirty clinics, my clinic is in the top five

[Aristus]

for patient satisfaction.

The manager of my clinic simply wanted to know why we weren't in the top three. (Some people are never satisfied...)

Anyway, I told my team that we got into the top five by not caring if we were in the top five, and just giving our patients good medical care.

[Tactical Peek]

1. That manager's question is why you're in the top five.

Just sayin'.




Molotov.

[Aristus]

3. Nah. Like I said, my clinical team and I are less concerned with the inter-clinic horserace,

and more concerned with providing good medical care.

[barbtries]

2. maybe you are in the top 3?

or did they release the actual numbers.

Anyhow, good job!

[Aristus]

4. The numbers: 93.3%.

It's important to remember that patient satisfaction and clinical outcomes are different measures of effectiveness, although on a Venn diagram, there would be a lot of overlap.

[barbtries]

5. that's very good.

some patients will never be satisfied. some people are just nasty that way.

[justhanginon]

6. Good job! Congratulations, good numbers by anyones count.

[irisblue]

7. Press-Ganey?

I freaking HATE those thing & that company

[Grey]

8. You are the top 1 to us.

How does he know you are not in the top three, You could just as easy be Number one.
You do an excellent job, really well.

[Aristus]

9. Admin published a spread-sheet.

We're at number five.

But thank you...

[Harker]

10. +33

There's no accounting for taste.

[yonder]

11. Hats off to you and your team.

[alwaysinasnit]

12. Heck-of-job you are doing, especially with the difficult situation you and your team are operating

under.

[lillypaddle]

13. It's nice to be recognized as outstanding

Good for you and your team.