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Sun Oct 17, 2021, 01:05 PM

 

I'm angry with homeadvisor and need advice

They said I had an appointment with them to fix my fence on October 7 and they took $227.20 out of my bank account.

My fence is fine and I never had an appointment with them. They gave me back %50 and kept the rest of my money.

I can't afford this kind of misunderstanding. According to their records Eddie called me 4 times and came by my house. I never got a call and no one ever came by my house. I don't know who Eddie is

I don't know what to do or who to call!
Can someone help me?

19 replies, 557 views

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Response to gojoe12 (Original post)

Sun Oct 17, 2021, 01:06 PM

1. Try the Better Business Bureau or the consumer division of your state AG office.

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Response to gojoe12 (Original post)

Sun Oct 17, 2021, 01:10 PM

2. Well for starters, don't give them further access to your bank account.

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Response to gojoe12 (Original post)

Sun Oct 17, 2021, 01:11 PM

3. Call your bank, tell them it is an unauthorized charge

Tell the bank that you are willing to be the complainant when charges are pressed. Your bank let an unauthorized party have access to your account. Let them do the work.

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Response to gojoe12 (Original post)

Sun Oct 17, 2021, 01:12 PM

4. I would call your bank

How did they get access to your bank account to pull $227 out?

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Response to gojoe12 (Original post)

Sun Oct 17, 2021, 01:22 PM

5. Agree with other responses. Call your bank.

Common stuff, unfortunately, so your bank has set processes and protocols to handle situations just like this.

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Response to gojoe12 (Original post)

Sun Oct 17, 2021, 01:33 PM

6. It basically sounds like a crime. If so, you should call the police

But I don't understand how they got access to your bank account. So maybe it isn't a crime.

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Response to gojoe12 (Original post)

Sun Oct 17, 2021, 01:38 PM

7. Homeadvisor and Angies list has devolved into just a lead generator for contractors..

No longer an advocate for the consumer... RUN don't walk from them. I had problems with a contractor of theirs and nothing happened until I got the police involved..
They backed down real fast... Bad story
m

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Response to mitch96 (Reply #7)

Sun Oct 17, 2021, 01:53 PM

9. I used to like Angie's list because it provided a good way to find

contractors and other service providers, and it included reviews so you could decide for yourself whether you wanted to contact or hire them. I had pretty good luck with people I found on Angie's list. Under their new model, though, you tell them you need a plumber (for example), and the plumbers on their list can contact you. So then you have to deal with a zillion people contacting you, only to find out that they don't or can't do the work you need. I tried that once, got zero useable results, but "Angi" kept pestering me for weeks afterwards anyhow.

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Response to mitch96 (Reply #7)

Sun Oct 17, 2021, 01:55 PM

10. Agreed. They're useless now. Nextdoor's not far behind.

Consumers need a place where they can nose around potential contractors and such but there's really nothing left out there.

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Response to Gidney N Cloyd (Reply #10)

Sun Oct 17, 2021, 09:17 PM

19. And if they do get bad reviews they "automagically" disappear.. The doctor my friend works for

paid about $10,000 to get everything "gone" that was negative.. uff
m

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Response to gojoe12 (Original post)

Sun Oct 17, 2021, 01:52 PM

8. to those who responded

 

thank you very much.

I did inform Homeadvisor that I contacted BBB and my AG about this.

this email came a few minutes after I told them about my Email to BBB and AG

***************************

Ma. Christina (HomeAdvisor)

Oct 17, 2021, 14:26 EDT

,

We appreciate your time for getting back to us and we apologize for any confusion this has caused you.

We understand where you're coming from and as we further verified this situation, generally, we aren't able to refund cancellation fees. However, not to worry though, we're able to make a one time exception on your account. As a courtesy, we've issued the remaining amount of $113.60 refunded back to your card ending ****. As a result, we were now able to refund the total cost of $227.20. This will be posted to your account within the next 3-5 business days.

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Response to gojoe12 (Reply #8)

Sun Oct 17, 2021, 02:21 PM

11. That was nice.

I called to get an &99/year subscription to the local newspaper. Started to get charged to food take out places on my card.
Had to cancel that account to stop it. Not happy with the paper or my bank.

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Response to multigraincracker (Reply #11)

Sun Oct 17, 2021, 02:28 PM

12. it seems so easy for

 

them to take money from accounts and it takes soooo long and so much effort to put it back in.

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Response to gojoe12 (Reply #12)

Sun Oct 17, 2021, 02:38 PM

13. It was a nightmare.

Had to change my direct deposits from SS and pension and get new check etc.

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Response to multigraincracker (Reply #13)

Sun Oct 17, 2021, 02:40 PM

14. I bet that transaction

 

is imbedded deep with in you LOL

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Response to gojoe12 (Reply #14)

Sun Oct 17, 2021, 02:44 PM

15. I now make them go

Through PayPal or no deal.

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Response to gojoe12 (Reply #8)

Sun Oct 17, 2021, 06:25 PM

18. "...as we further verified this situation...

... generally, we aren't able to refund cancellation fees."

This sounds like a bunch of word salad double-talk but I'm glad you're getting your money back.

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Response to gojoe12 (Original post)

Sun Oct 17, 2021, 04:49 PM

16. I had a somewhat similar issue with them earlier this year

and after a lot of hassles they refunded my money. They are such crooks!

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Response to gojoe12 (Original post)

Sun Oct 17, 2021, 04:50 PM

17. How did they know your bank account? Nt

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