Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search
 

gojoe12

(92 posts)
Sun Oct 17, 2021, 02:05 PM Oct 2021

I'm angry with homeadvisor and need advice

They said I had an appointment with them to fix my fence on October 7 and they took $227.20 out of my bank account.

My fence is fine and I never had an appointment with them. They gave me back %50 and kept the rest of my money.

I can't afford this kind of misunderstanding. According to their records Eddie called me 4 times and came by my house. I never got a call and no one ever came by my house. I don't know who Eddie is

I don't know what to do or who to call!
Can someone help me?

19 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies

bottomofthehill

(8,261 posts)
3. Call your bank, tell them it is an unauthorized charge
Sun Oct 17, 2021, 02:11 PM
Oct 2021

Tell the bank that you are willing to be the complainant when charges are pressed. Your bank let an unauthorized party have access to your account. Let them do the work.

paleotn

(17,781 posts)
5. Agree with other responses. Call your bank.
Sun Oct 17, 2021, 02:22 PM
Oct 2021

Common stuff, unfortunately, so your bank has set processes and protocols to handle situations just like this.

 

Tomconroy

(7,611 posts)
6. It basically sounds like a crime. If so, you should call the police
Sun Oct 17, 2021, 02:33 PM
Oct 2021

But I don't understand how they got access to your bank account. So maybe it isn't a crime.

mitch96

(13,821 posts)
7. Homeadvisor and Angies list has devolved into just a lead generator for contractors..
Sun Oct 17, 2021, 02:38 PM
Oct 2021

No longer an advocate for the consumer... RUN don't walk from them. I had problems with a contractor of theirs and nothing happened until I got the police involved..
They backed down real fast... Bad story
m

Ocelot II

(115,280 posts)
9. I used to like Angie's list because it provided a good way to find
Sun Oct 17, 2021, 02:53 PM
Oct 2021

contractors and other service providers, and it included reviews so you could decide for yourself whether you wanted to contact or hire them. I had pretty good luck with people I found on Angie's list. Under their new model, though, you tell them you need a plumber (for example), and the plumbers on their list can contact you. So then you have to deal with a zillion people contacting you, only to find out that they don't or can't do the work you need. I tried that once, got zero useable results, but "Angi" kept pestering me for weeks afterwards anyhow.

Gidney N Cloyd

(19,781 posts)
10. Agreed. They're useless now. Nextdoor's not far behind.
Sun Oct 17, 2021, 02:55 PM
Oct 2021

Consumers need a place where they can nose around potential contractors and such but there's really nothing left out there.

mitch96

(13,821 posts)
19. And if they do get bad reviews they "automagically" disappear.. The doctor my friend works for
Sun Oct 17, 2021, 10:17 PM
Oct 2021

paid about $10,000 to get everything "gone" that was negative.. uff
m

 

gojoe12

(92 posts)
8. to those who responded
Sun Oct 17, 2021, 02:52 PM
Oct 2021

thank you very much.

I did inform Homeadvisor that I contacted BBB and my AG about this.

this email came a few minutes after I told them about my Email to BBB and AG

***************************

Ma. Christina (HomeAdvisor)

Oct 17, 2021, 14:26 EDT

,

We appreciate your time for getting back to us and we apologize for any confusion this has caused you.

We understand where you're coming from and as we further verified this situation, generally, we aren't able to refund cancellation fees. However, not to worry though, we're able to make a one time exception on your account. As a courtesy, we've issued the remaining amount of $113.60 refunded back to your card ending ****. As a result, we were now able to refund the total cost of $227.20. This will be posted to your account within the next 3-5 business days.

multigraincracker

(32,531 posts)
11. That was nice.
Sun Oct 17, 2021, 03:21 PM
Oct 2021

I called to get an &99/year subscription to the local newspaper. Started to get charged to food take out places on my card.
Had to cancel that account to stop it. Not happy with the paper or my bank.

 

gojoe12

(92 posts)
12. it seems so easy for
Sun Oct 17, 2021, 03:28 PM
Oct 2021

them to take money from accounts and it takes soooo long and so much effort to put it back in.

skypilot

(8,848 posts)
18. "...as we further verified this situation...
Sun Oct 17, 2021, 07:25 PM
Oct 2021

... generally, we aren't able to refund cancellation fees."

This sounds like a bunch of word salad double-talk but I'm glad you're getting your money back.

Wicked Blue

(5,767 posts)
16. I had a somewhat similar issue with them earlier this year
Sun Oct 17, 2021, 05:49 PM
Oct 2021

and after a lot of hassles they refunded my money. They are such crooks!

Latest Discussions»The DU Lounge»I'm angry with homeadviso...