My wife wants to write a letter to the office coordinator about issues she is having but she is
scared too. I just told her to find a new job.
She loves the clients she has she likes a lot of the way she can set up the days and hours but the person who schedules the days and times that are crazy. She gives them 12 hours to use within a day. She figures by saying 9am to 9pm that in fact she will hopefully get 8 hours a day.
This person who does the schedule doesn't have any quips scheduling my wife 12 hours in a day. and my wife is getting a lot of overtime which is nice considering she's paid $9.00 an hour but than if requests a day off OR wants to get an early end time this person scheduling often times ignores request or purposely schedules her for two clients at the same time OR if my wife says she wants to end at 5pm the person in charge of scheduling will schedule her end time at 5:15 and this past weekend she schedule my wife to 6pm when she wanted a 5pm end time AND my wife didn't want to start work until 1pm on Sunday and she was willing to work until 9pm. She was told earlier this past week that there was no only to work with in those hours that she would need to work 7am - 1pm.
Now if this only happened once in a while my wife would just roll with it BUT my wife has been working those long hours. and she is either given 12 hour day one day and a 2 hour day the next day OR 3 11 hour days in a row. She gets pissed that they would just give her only 2 hours or 4 hours just so they can have her working 6 or 7 days. She understands home health does require hours BUT today they first called her and basically said they are going to schedule her an hour to work at the end of the day 8pm - 9pm during her jury duty days ( forget the fact we don't know how many days she will have that) not only that we don't know how long she will have jury duty it may be til noon or as late as 4 or 5. She did have a time that it went til about 7 in the evening. But they basically want her to rush back to town to take care of a client. We have to be up and leave our house by 5 am to get my wife to the place in pittsburgh by 9am. (and part of the reason we get out of the house that early is because of rush hour traffic.)
Not to mention this scheduler isn't from the county and has never bother to drive around the area or bothers to look at the map. My wife is driving from one end of the county to the other and back. In stead of keeping workers in a general area with seeing 3 or clients they have them going back and forth than they complain about people getting too big of a mileage check. OR they schedule some workers with big spans of dead time so they go to a client for an hour than have a 3 hour break before the next client JUST so the worker can't claim the mileage for client 1 to client 2.
My wife is tired of apologizing for the way client's are schedule. They are told when they come into the program that they will have the hours requested. Some are told they would only have 2 or 3 people in there homes- That isn't what happens. Client get frustrated. and my wife spends half the time making excuses for the office and trying to keep the client happy. They know it isn't my wife's fault but they are frustrated as well.
She tired of this place hiring people who half the time don't show up or tell clients no I don't do floors or stuff they are suppose to do. YET this place bends over back wards to those workers happy YET workers like my wife and 3 others- my wife believe to be much better at the job than she could ever possibly be- get crapped on.
She wants to bring these frustrations to the attention of the scheduler/supervisors attention but some people say don't they don't want to lose her ( for fear she would be fired or just kept from clients that enjoy her.) It seems a client request a worker or a worker says they like working with a client they never see one another again.
What would you do take the risk to help not only herself and others or just look for another company.
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