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Mon Feb 24, 2014, 12:01 PM


Metro-North conductor writes apology letter

HARTFORD, Conn. (WABC) -- A conductor on the Metro-North Railroad has apologized to Connecticut commuters for an express train that failed to show up, delaying their trip into New York City.

Michael Shaw said he put 500 copies of his written apology on rail car seats Monday morning. He told passengers on Friday at the New Haven, West Haven, Milford and Stratford stations to wait for an express train that later was canceled.

He said in his note he was shocked and furious.

Shaw, president of the Association of Commuter Rail Employees conductors' union, said in an interview he felt a responsibility to apologize.


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Reply Metro-North conductor writes apology letter (Original post)
hrmjustin Feb 2014 OP
NutmegYankee Feb 2014 #1

Response to hrmjustin (Original post)

Wed Feb 26, 2014, 10:47 PM

1. What a guy!

Sadly the rail line itself is a mess.

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