They are notorious for not following through. I worked early voting in 2016, and sooo many young people that registered through Driver's license office wren't showing up at all. The GOP election judge just smiled and shrugged at that, though she was all worked up over the voter ID aspect. Of course.
I think it is a reaction to Moter Voter Act in the 90s, which they hate - and just an inside joke with them at this point. They love to tear down the workers there and at post office. Racism so "subtle" that they can't help smirking a bit.
Go to Election bureau instead - they are far more likely to get it done.
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Welcome to Texas. There are more of us Dems here than some would give us credit for. I'm glad you're joining us.