problem signing on to Amazon.

[Ptah]

amazon is requiring i fill in all my information (e-mail, password, mailing address,all billing information) and I finally get to my orders page and it tells me I haven't ordered anything in the last six months.
I ordered a few things on Tuesday and received a confirmation e-mail.
when I click on the link in the e-mail, it requires all the information again, never getting to any recent orders. My amazon video library is gone now as well.
Any suggestions?

[MADem]

1. Sounds like you signed in to a spoof page.

Try going to amazon dot com by hand.

[Ptah]

2. Same results.

Thanks.

[MADem]

3. Sure you're using the "right" email address? Do you have more than one? nt

[Ptah]

4. I only have one e-mail address.

[Ptah]

5. Looks like I'm not the only one with this problem:

Heather Havens · 5 January 2016 - 06:27
0
· · Chrome 47.0 on Windows

When I click on the link to Amazon, I get routed to the sign in page. I sign in and get directed to billing verification. I enter my information, save, and am redirected to the sign in page. I should note that I am never really signed in and none of my information is saved. I was able to log in for a few days and reach the actual site and entered my updates account information. The problems seemed fixed, but now I can't even get to the log-in site. I just get an error message that the connection times out. I have cleared my cache and cookies and even uninstalled and reinstalled both Crhome and Firefox. When I do so, the problem is fixed temporarily but comes back after about five minutes of browsing.

http://www.isitdownrightnow.com/amazon.com.html

[MADem]

6. Strange--I had no trouble getting through.

Maybe call and ask...? They have customer service people on round the clock.

[Ptah]

7. Thanks for helping. It's all back to normal now.

[MADem]

8. Did they ever say what it was? Maybe a glitch in one part of their database, or something?

Glad you got it sorted, in any event.

[Ptah]

9. I hadn't contacted them. It just resolved itself.