Computer Help and Support

left-of-center2012

(34,195 posts) Mon Jul 25, 2016, 04:08 PM Jul 2016

AMD Quick Stream question

Without my approval, Windows installed an update to my Windows 10 when I turned on my laptop this morning. It took about two hours. Once it finished and I logged on, I got an error message saying my computer could not find the license installed for "AMD Quick Stream".

Not knowing what that is, I Googled it, and found a lot of people have asked how to uninstall it due to problems with it. I did not understand what the AMD products are supposed to do. I also saw that AMD items are pre-installed on many HP products, and my laptop is HP.

1. What is AMD Quick Stream?

2. Should I do an uninstall, and re-install?

3. Should I delete any remnants of it?

Many thanks

8 replies

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AMD Quick Stream question (Original Post) left-of-center2012 Jul 2016 OP

My go-to in situations like this is "system restore" (assuming it is enabled on you PC): jonno99 Jul 2016 #1

I have 'system restore' but ... left-of-center2012 Jul 2016 #2

I don't use AMD Quick Stream, but a quick search found this: jonno99 Jul 2016 #3

Thanks left-of-center2012 Jul 2016 #4

Good deal. Have a good one...nt jonno99 Jul 2016 #5

from a quick google it sounds like a conflict with the driver for the video card Egnever Jul 2016 #6

I've solved the problem, thanks left-of-center2012 Jul 2016 #7

great ! Egnever Jul 2016 #8

jonno99

(2,620 posts)

1. My go-to in situations like this is "system restore" (assuming it is enabled on you PC):

Reply to left-of-center2012 (Original post)

Mon Jul 25, 2016, 04:14 PM

Jul 2016

https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options

left-of-center2012

(34,195 posts)

2. I have 'system restore' but ...

Reply to jonno99 (Reply #1)

Mon Jul 25, 2016, 05:06 PM

Jul 2016

I just want to know if I need the AMD Quick Stream, or if I can delete any/all traces of it.

Your link said:
"Recovery options in Windows 10
If you're having problems with your PC ..."

I really have no problems with my PC.