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sheshe2

(83,341 posts)
Sun Nov 4, 2018, 09:00 PM Nov 2018

Help!!!!

The elections are Tuesday and I can’t log into the Internet. Logged on to my computer this afternoon and hit the icon to bring up the menu and the icon disappeared. Hit a couple times, now the little blue circle just keeps spinning and spinning and spinning this been going on for two hours now. Since the menu was not available I can’t log off or reboot.

I have a notebook HP. Any suggestions? I did try pulling the battery and shutting off the computer it allows me to log back in but when I get to the screen the blue thing just keeps spinning.


TIA

17 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Help!!!! (Original Post) sheshe2 Nov 2018 OP
Try restoring it to an earlier date. shraby Nov 2018 #1
Try hitting CTRL ALT DEL at the same time. Eko Nov 2018 #2
Ok that worked.... sheshe2 Nov 2018 #3
Look at the tabs top right Eko Nov 2018 #6
The log out window appeared. sheshe2 Nov 2018 #7
No prob,, Eko Nov 2018 #8
Thank U thank U thank U! sheshe2 Nov 2018 #11
Might want to restart Eko Nov 2018 #9
Did you pay your internet bill? krispos42 Nov 2018 #4
Yes I did. sheshe2 Nov 2018 #10
It's hard to diagnose without seeing the computer up close flyingfysh Nov 2018 #5
I am back on from a suggection above from Eko. sheshe2 Nov 2018 #12
just reccing dweller Nov 2018 #13
You are all so cool here!!! sheshe2 Nov 2018 #14
Help!!!! linuxuser3 Nov 2018 #15
I am back. sheshe2 Nov 2018 #16
Posts like this are what makes DU great. littlemissmartypants Nov 2018 #17

Eko

(7,170 posts)
2. Try hitting CTRL ALT DEL at the same time.
Sun Nov 4, 2018, 09:02 PM
Nov 2018

That should bring up task manager. Let me know if it does.

sheshe2

(83,341 posts)
7. The log out window appeared.
Sun Nov 4, 2018, 09:08 PM
Nov 2018

I logged out and log back in and I’m on .....thank you!!

I hate posting on my phone 😐👍😊

krispos42

(49,445 posts)
4. Did you pay your internet bill?
Sun Nov 4, 2018, 09:04 PM
Nov 2018

Mine somehow fell off of automatic payments when I moved and they cut my service until I paid by phone.

Step two, unplug the router and cable modem. Wait a few seconds, then plug them back in. Your modern should be up and connected in a couple of minutes.

sheshe2

(83,341 posts)
10. Yes I did.
Sun Nov 4, 2018, 09:11 PM
Nov 2018

Echo told me to hit control delete. Then I signed out and I’m back on yay 😁 thank you so much for your help

flyingfysh

(1,990 posts)
5. It's hard to diagnose without seeing the computer up close
Sun Nov 4, 2018, 09:04 PM
Nov 2018

But here are a couple of ideas. Do you know how to boot in safe mode? What kind of machine did you use to post this message? Also, I believe it is possible to boot in safe mode, only with networking. I don't remember offhand how to boot in safe mode, maybe someone with more exertise in this kind of problem remembers.

sheshe2

(83,341 posts)
12. I am back on from a suggection above from Eko.
Sun Nov 4, 2018, 09:22 PM
Nov 2018

I was posting from my phone which is one big pain.

Thanks, you all are the best. You are why I love DU.

linuxuser3

(139 posts)
15. Help!!!!
Mon Nov 5, 2018, 12:10 AM
Nov 2018

Probably a Windows-something machine? My advice till you take it to a shop to get it fixed: Go to your nearest public library till the election is over. Ours have free Internet access (including Wi-Fi access) & that will get you through the election. After that, look for a good repair shop.

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