Weird keyboard problem on new Lenovo laptop

[Ron Obvious]

Running Win10 Pro.

Starting a few days ago, every time I hit capital B or capital T, I get BT. When I hit capital N or capital Y. I get NY.

Lower case letters are not affected, nor are any other keys as far as I can tell. I can't see anything weird in the keyboard settings, and there doesn't appear to be any grit in the keyboard (and why would it affect only the capital letters anyway?)

Other than the relative positions of the keys, I can't see any connection. Rebooting doesn't change anything.

Any ideas?

P.S: Just now noticed a single ? or { also gives me ?{

[bitterross]

1. Return it for a replacement ASAP!

Do not keep that. I can think of no reason that would happen other than a hardware problem.

FYI, I do IT support for a living.

[Ron Obvious]

2. Damn, that's unfortunate.

It's not brand-spanking new -- I got it mail-order directly from Lenovo in November last year.

ETA: As soon as I'm back home, I'm going to boot from a Linux USB stick. If that has the problem too, I will send it in.

[handmade34]

3. same problem here

had to buy an external keyboard for it

[bitterross]

5. It should still be under warranty. Do it before that expires. Here are my tips.

I see the post from another person with the same issue. I have not dealt with IBM/Lenovo support in a while. We use mostly Dell at work.

Here is what is most likely going to happen. You HAVE to persevere and get a replacement though.

First, and to save yourself grief (because the Lenovo support will require you to do all this first before they believe there is a hardware issue). Make sure all the Windows updates are current on the machine. Do this by clicking on the Windows start button, then the gear to get into setup and then Update and Security->Check for Updates. Get all those installed. If there is some sort of Lenovo support assistant software on the machine use that to make sure all the drivers and the BIOS are up to date. If there is no obvious support software on the machine go to support.lenovo.com in your web browser. Find your machine and run any diagnostics/updates you can. If you do this you will save yourself a lot of time dealing with the support people on the phone. Also, if there is chat support I suggest you try that. Companies are using chat more than phone support and I've had better response time with chat lately.

1. You have to call tech support and deal with them. Not fun.
2. Stay on the phone and be firm but polite.
3. They will ask you to go through diagnostics to determine the issue. The poor people on the phone with you HAVE to make you do this. Please understand they are not trying to be jerks. They just have to make sure they check all the little boxes in their system so they get to keep their jobs. No matter how stupid the task, just do it (or fake it if you can).
4. Again, I don't see any reason why software or the OS install would be the cause of the issue you are having. If the keyboard driver was corrupt you'd have more going wrong than what you've described.

Good luck.

[Ron Obvious]

6. Thanks for your help!

Much appreciated. I'm still holding out hope it's a software issue, but it doesn't seem that likely.

[matt819]

4. Possibly an auto correct?

You say it’s new-ish. Maybe it was refurbished

[canetoad]

7. Maybe try this

https://www.drivethelife.com/windows-10/lenovo-laptop-keyboard-not-working-windows-10.html

Your Lenovo laptop keyboard is not working in Windows 10? Don't be frustrated. Here are top 4 ways you could follow to fix the Lenovo keyboard not working issue.


1. Install the Latest Windows Update to Fix Lenovo Laptop Keyboard Not Working in Windows 10

To fix the Lenovo laptop keyboard not working in Windows 10 problem, you could try to install the latest Windows update. Take the following steps:

Step 1. Click the Start button and click the Settings icon.

Step 2. Click Update & Security.

Step 3. Click Check for updates and then wait while Windows looks for the latest updates for your Lenovo laptop.

---------
There are three more options, none are terribly hard to do, give them a go. I don't suggest installing their driver software per Step 4. Good luck.

[Ron Obvious]

8. I've done the updates

Didn't make a difference. I am considering installing the driver software, although I'm reluctant to install anything Lenovo specific. I don't like that it came preloaded with Lenovo software in the first place, as I prefer to have a pure Windows install without manufacturer-specific crapware.

Thanks.