Welcome to DU!
The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards.
Join the community:
Create a free account
Support DU (and get rid of ads!):
Become a Star Member
Latest Breaking News
General Discussion
The DU Lounge
All Forums
Issue Forums
Culture Forums
Alliance Forums
Region Forums
Support Forums
Help & Search
CSX CEO apologizes for problems, customers demand improvement
Source: Reuters
#BUSINESS NEWS OCTOBER 11, 2017 / 7:10 AM / UPDATED AN HOUR AGO
CSX CEO apologizes for problems, customers demand improvement
Eric M. Johnson
4 MIN READ
(Reuters) - CSX Corp’s chief executive apologized on Wednesday for lengthy service disruptions as some major customers said the No. 3 U.S. railroad needs to improve its operations and outline plans for network upgrades.
CEO Hunter Harrison defended his vision for improved efficiency at CSX, something he calls “precision scheduled railroading,” as he appeared before a hearing of the U.S. Surface Transportation Board (STB) in Washington.
The STB announced the public hearing in August after customers complained of multiple service issues, including longer transit times, unreliable switching operations, inefficient car routings and poor communications with CSX customer service.
Harrison, appointed to the job in March, said his strategy was critical to his turnarounds of two Canadian railroads - Canadian Pacific Railway Ltd and Canadian National Railway Co.
Since he took over, Harrison has rapidly closed CSX rail yards, lengthened trains, mothballed locomotives, and slashed overtime pay and hundreds of jobs. He also changed the way rail cars are sorted in yards and replaced “unit” trains carrying a single commodity like coal or grain with trains carrying diverse freight.
-snip-
CSX CEO apologizes for problems, customers demand improvement
Eric M. Johnson
4 MIN READ
(Reuters) - CSX Corp’s chief executive apologized on Wednesday for lengthy service disruptions as some major customers said the No. 3 U.S. railroad needs to improve its operations and outline plans for network upgrades.
CEO Hunter Harrison defended his vision for improved efficiency at CSX, something he calls “precision scheduled railroading,” as he appeared before a hearing of the U.S. Surface Transportation Board (STB) in Washington.
The STB announced the public hearing in August after customers complained of multiple service issues, including longer transit times, unreliable switching operations, inefficient car routings and poor communications with CSX customer service.
Harrison, appointed to the job in March, said his strategy was critical to his turnarounds of two Canadian railroads - Canadian Pacific Railway Ltd and Canadian National Railway Co.
Since he took over, Harrison has rapidly closed CSX rail yards, lengthened trains, mothballed locomotives, and slashed overtime pay and hundreds of jobs. He also changed the way rail cars are sorted in yards and replaced “unit” trains carrying a single commodity like coal or grain with trains carrying diverse freight.
-snip-
Read more: http://www.reuters.com/article/us-csx-disruptions/csx-ceo-apologizes-for-problems-customers-demand-improvement-idUSKBN1CG1BW
1 replies
= new reply since forum marked as read
= new reply since forum marked as read
