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mwooldri

(10,303 posts)
Wed Nov 14, 2018, 07:27 PM Nov 2018

Where to take my career?

It's been 3 weeks since I separated from my employer; I took their severance package. I was working as an Assistant Manager in a 60 person contact center for a direct sales organization. I was there for 3 years. A lot of the role was how a typical contact center supervisor would work, but because it wasn't a big contact center I found myself doing all kinds of different roles - quality analysis, workforce management, recruitment and hiring, voice of the customer (surveys) etc. The past year I had my team removed from me and my focus was on these other things. Why this happened was that I had learned a bit of PHP and managed to automate a lot of processes that were previously done manually (the contact center was definitely technologically challenged).

The separation was forced on me; I had ran out of sick time and no FMLA available as I had exhausted it the previous year when I had a depressive episode relapse.

I had previously worked for American Express for 15 years, most as a 2nd level rep (to the public we were supervisors but we had no staff report to us).

In between American Express and my previous job I got my health/life insurance licence and got recruited by an insurance company but the role started off cold-calling a list of people turning 65 (Medicare supplement insurance sales). Hated it. Quit. Decided prospecting isn't good for me.

So my severance is going to run out. I cannot get unemployment insurance. What should I do?

There's enough contact center rep jobs out there but they pay $10-13/hour. Should I try to undersell myself? (Easy to do except for my last role). Hope for promotion from within even though I can do the phone rep job role in my sleep?

Not many customer service supervisor roles out there... but should I aim higher? I could do my last boss's job, so go for the customer service manager role?

Should I try again at insurance sales and hope I get a company that's light on prospecting?

Since all I have is a bunch of college credits (2 years in Scotland, bunch in NC) and I have no idea how UK A-levels translate to in the US system...

I also spent a fair bit of time learning PHP ... should I consider coding boot camp and try to get work coding?

Moving/relocation isn't an option. Raleigh/Durham NC is just about commutable from Greensboro NC and there's more tech firms there.

Any ideas on where I can put my career?

Thanks in advance for any feedback.

6 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Where to take my career? (Original Post) mwooldri Nov 2018 OP
Sounds to me like you'll do great. safeinOhio Nov 2018 #1
Focus on the high tech firms in RDU RainCaster Nov 2018 #2
Good luck liberal N proud Nov 2018 #3
Post removed Post removed Sep 2019 #4
Spam deleted by MIR Team Mehwishk Apr 2021 #5
Thank you for your reply. mwooldri Apr 2021 #6

RainCaster

(10,866 posts)
2. Focus on the high tech firms in RDU
Wed Nov 14, 2018, 08:37 PM
Nov 2018

Get out of those call centers, you have seen how automation is changing that world. If you can start at the bottom in an engineering department you will be able to help them create tools that make them more productive. Coding boot camp is a great idea- go for it. You will make far more money in a short time and the stability is better too.

liberal N proud

(60,334 posts)
3. Good luck
Wed Nov 14, 2018, 09:49 PM
Nov 2018

I see you mentioned Greensboro, I was in the middle of a transfer to your area (Asheboro) two years ago when I was severed from their employ.

I am sure with your experience, you will find something, if you are considering Raleigh, don't forget to look west and south. Tons of small businesses in that area and trust me, you might find a small company great to work for after working for a large corporation.

Good luck in your search and don't get discouraged.

Response to mwooldri (Original post)

Response to mwooldri (Original post)

mwooldri

(10,303 posts)
6. Thank you for your reply.
Wed Apr 14, 2021, 03:09 AM
Apr 2021

This post was quite some time ago ehehe When I wrote that post I was out of work. I tried sales (with Sears of all companies) and made a flop out of that. Realized I'm not gonna make a good salesperson. However at this time at Sears I realized that I kinda like driving, as the job entailed showing up at people's homes, attempting to sell home improvement projects (new windows, carpets, kitchens etc) - and I was doing Uber/Lyft as well... So I asked my wife if she didn't mind me getting my CDL and becoming a over-the-road long distance truck driver (as aid couldn't sell and there is no money to be made doing Uber/Lyft full time). She was okay with it, as were the kids (now aged 11 and 18). I wanted their Okay since wifey would now be at home acting like a single parent. With that worry out the way I did get my CDL and I did get employed as a truck driver - hauling glass across the country. Best career move ever in my mind. No anxiety, there was a brief depression flare up which my employers proactively took me out of work for. I might change employers at some point in the future as I want a job with a bit more hometime but it turns out the career move was a complete change and the change I needed.

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