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Lulu KC

(2,547 posts)
Sun Mar 28, 2021, 09:57 AM Mar 2021

Prime streaming unsyncing--anyone else having this issue?

It happens every time we rent a video on Prime--there are lags, it falls out of synch, and we have to do a restart with our Firestick. By the time we get to the end, we've adapted and it stops driving us so nuts. Until the next time!

Now it has started happening while streaming series. Not as much, but enough that we notice.

I thought it might be our wifi, but it doesn't happen with Netflix, Kanopy, or YouTube.

The first time it happened with a rented movie, I requested a refund. That was a lot of work to get $3.99 back, and they said it was only a one-time courtesy.

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Prime streaming unsyncing--anyone else having this issue? (Original Post) Lulu KC Mar 2021 OP
I've been having some trouble with Prime Video, too. Haggard Celine Mar 2021 #1
We have a streaming service for all channels. We also use Firestick for our feed. Eyeball_Kid Mar 2021 #2
I'm having the exact problem, but not with Prime. GentryDixon Mar 2021 #3
Amazon.... mac2766 Mar 2021 #4

Haggard Celine

(16,820 posts)
1. I've been having some trouble with Prime Video, too.
Sun Mar 28, 2021, 10:08 AM
Mar 2021

I thought it was just me. I don't have any trouble with Hulu or anything else, either. I guess the only thing for us to do is send in a complaint to Amazon. Maybe they'll be able to find the bug and fix it.

Eyeball_Kid

(7,410 posts)
2. We have a streaming service for all channels. We also use Firestick for our feed.
Sun Mar 28, 2021, 10:51 AM
Mar 2021

We get occasional "unsyncing" on our TV channels (from EZVideo) and from all other channels for movies, including IMDB, Amazon, and Netflix. We have to go back to "Home", then reconnect to the channel we were watching, and we get sync with video and audio once again. The problem may indeed be Firestick.

GentryDixon

(2,944 posts)
3. I'm having the exact problem, but not with Prime.
Sun Mar 28, 2021, 10:57 AM
Mar 2021

My problem is watching MHZChoice (foreign movies & series). I thought it must be my wifi, but maybe it is my Roku. It's annoying as hell when the picture freezes yet they are talking away in Welsh & I can't read the sub-titles. 😬

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