Keystone Collection Invoice Problems

We are retired, and only required to pay local "Per Capita" taxes. Every year we get two bills, one for the school district and one for our local borough. This year we both received invoices for the school taxes earlier this year as usual, but only I received an invoice for the local borough. As I wrote we are both retired with no state taxable income. I contacted Keystone several times, each time I get different answers, they claim I owe the tax but my wife does not, but also acknowledge we both paid earlier this year and they have all the documentation required to claim the retired exemption for the occupational tax.. I have been retired longer than my wife and I can not understand why this year is different.

I just received another voicemail and the woman said my wife does not need to pay because we both paid the tax earlier this year. Last week the representative told me I did not need to pay either, but about 10 minutes later another person left a voicemail telling me I must pay and they will check into my wife's missing invoice. The thing that makes it worse is each time a different person is handling the problem, they do not give me a specific extension number so each time I get someone different. . It does not make sense to me that only one of us does not need to pay the per capita tax to the borough this year.

Our concern is we get an additional penalty for not paying for my wife , but we have no way to pay if they do not give us an invoice number.

I do not know who else to contact, if you have any experience with these things, please let me know.

thanks

joe