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Response to Sen. Walter Sobchak (Reply #3)

Tue Dec 26, 2017, 09:53 PM

10. Last year we were finishing out a customer's bathroom.

Either we lost the mounting screws (likely) or the mounting screws for this Kohler medicine mirror cabinet weren't in the box.

No problem, I figured I would call Koehler and have them send screws. They put me on hold for a few minutes and came back to tell me they didn't have screws but would email me a voucher for an entirely new mirror from the big box store.

They said keep the old one. So it's mounted in my bathroom.

They basically tossed a $300 dollar vanity over a few cents in screws.

We just had a replacent toilet tank sent from Duravit. The original had a chip. They didn't want the old one back. I'm pulling the guts for the client to use when the original inevitably needs replacement.

It appears the shipping is more than what they can recoup.

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Arrow 20 replies Author Time Post
PatrickforO Dec 2017 OP
gratuitous Dec 2017 #1
cbdo2007 Dec 2017 #2
Victor_c3 Dec 2017 #17
Sen. Walter Sobchak Dec 2017 #3
LineLineReply Last year we were finishing out a customer's bathroom.
Hassin Bin Sober Dec 2017 #10
eppur_se_muova Dec 2017 #12
Sen. Walter Sobchak Dec 2017 #14
Sen. Walter Sobchak Dec 2017 #13
crazycatlady Dec 2017 #4
Hassin Bin Sober Dec 2017 #18
crazycatlady Dec 2017 #19
pnwmom Dec 2017 #5
Skittles Dec 2017 #6
csziggy Dec 2017 #7
Grammy23 Dec 2017 #8
zeusdogmom Dec 2017 #9
Texasgal Dec 2017 #11
MineralMan Dec 2017 #15
mercuryblues Dec 2017 #16
brooklynite Dec 2017 #20
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