General Discussion

Hassin Bin Sober

(26,325 posts)

10. Last year we were finishing out a customer's bathroom.

Tue Dec 26, 2017, 09:53 PM

Dec 2017

Either we lost the mounting screws (likely) or the mounting screws for this Kohler medicine mirror cabinet weren't in the box.

No problem, I figured I would call Koehler and have them send screws. They put me on hold for a few minutes and came back to tell me they didn't have screws but would email me a voucher for an entirely new mirror from the big box store.

They said keep the old one. So it's mounted in my bathroom.

They basically tossed a $300 dollar vanity over a few cents in screws.

We just had a replacent toilet tank sent from Duravit. The original had a chip. They didn't want the old one back. I'm pulling the guts for the client to use when the original inevitably needs replacement.

It appears the shipping is more than what they can recoup.

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Highlight:

There's a good chance your holiday returns will end up in a landfill [View all] PatrickforO Dec 2017 OP

Mindless consumerism is the American way gratuitous Dec 2017 #1

It is all a loss write off for them... cbdo2007 Dec 2017 #2

Interesting.... Victor_c3 Dec 2017 #17

Dealing with the logistics of returns and unsold merchandise used to be my job Sen. Walter Sobchak Dec 2017 #3

Last year we were finishing out a customer's bathroom. Hassin Bin Sober Dec 2017 #10

Our neighbor had that happen with a computer. eppur_se_muova Dec 2017 #12

We used to have a mountain of bad Viewsonic monitors at work Sen. Walter Sobchak Dec 2017 #14

Shipping heavy items individually is extremely expensive Sen. Walter Sobchak Dec 2017 #13

I used to work the returns desk at a big box crazycatlady Dec 2017 #4

Must not have been Home Depot. Hassin Bin Sober Dec 2017 #18

Kohl's crazycatlady Dec 2017 #19

The article doesn't support the headline, though it might be true for used or damaged returns. pnwmom Dec 2017 #5

I only ever give what I know someone asked for / needs Skittles Dec 2017 #6

We no longer give presents pretty much csziggy Dec 2017 #7

We gradually stopped the massive gift exchange over the years. Grammy23 Dec 2017 #8

My adult kids and I did not exchange gifts this year zeusdogmom Dec 2017 #9

Our gift giving consists Texasgal Dec 2017 #11

My wife's family gives gift cards. MineralMan Dec 2017 #15

I told my kids that mercuryblues Dec 2017 #16

...says the person typing his diatribe on a computer that the "consumer industry" provided... brooklynite Dec 2017 #20