General Discussion
In reply to the discussion: Why Self-Checkout Is and Has Always Been the Worst [View all]jmowreader
(50,555 posts)With the exception of Home Depot - whose stores always have fewer than 10 registers anyway - I've never been in a store that used all its registers. Yesterday I went to a Saturday morning sale at a locally owned grocery store. The place was packed, lines to the back...and there were two closed registers. (This store only has nine registers.) Walmart? Forty registers, ten staffed at the busiest times of the day. The local Lowe's only ever staffs four registers.
So...except for the complaint (which is valid) that self checkout (SCO) means we're working for the store for free, what exactly is SCO hurting? If they're only going to have four cashiers any damn way, why not stick one of them on a four-position SCO system and let those of us with small orders get the hell out of the store quicker? I use SCO for two reasons: it's quicker for me to go through an SCO register than a staffed one, and me using SCO frees up a cashier for someone who doesn't use SCO.