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matt819

(10,749 posts)
2. Dealerships vary, I guess
Wed Apr 17, 2019, 01:48 PM
Apr 2019

Sure sounds like a problem with communication. From your description, this problem seems out of their depth. My experience with one dealership is they will subcontract out the work to a specialist. Of course, they'll mark up the work (if not under warranty), which is the main reason I switched my repair work to that mechanic (more than five years with the news guys). In your case, the repair seems more like body work, and the dealers I've gone to don't do body work.

As for the apparent "sloppiness," well, that will all depend on how it turns out. Does the sunroof work, and will you receive the vehicle in the same condition you left it? Dealers know how to prep vehicles, so they should be able to undo any of the problems that may have arisen while the roof was off the car. I think car repairs are kind of like sausage makers. I'd rather not see how it's done and only enjoy the results.

My advice? Call and make an appointment to talk to the service manager. No yelling and screaming. Just get the answers you want. What's the problem? How are you solving it? Why is it taking so long? If they're making no progress, ask about subbing it out to a body shop. Will they clean the vehicle thoroughly once done? Confirm that it's under warranty. If it seems right, give them a deadline, though if you have a loaner that's not really an issue. Look them up on yelp and search for customer reviews of the service department.

When did you talk to the service manager last? MineralMan Apr 2019 #1
I just called the service manager. MontanaMama Apr 2019 #4
Well, sounds like she's not a good communicator. MineralMan Apr 2019 #7
Dealerships vary, I guess matt819 Apr 2019 #2
It is definitely a communication issue. MontanaMama Apr 2019 #5
Performing the work outside doesn't surprise me. TheBlackAdder Apr 2019 #3
They are doing the work in a service bay. MontanaMama Apr 2019 #6
You could call Hyundai's customer line, asking how long a service update would take, if concerned. TheBlackAdder Apr 2019 #9
Holy crap. MontanaMama Apr 2019 #12
Once my car comes off warranty, it is rarely at a dealership again, for just that reason. TheBlackAdder Apr 2019 #13
Yes. Agree 100%. MontanaMama Apr 2019 #15
Make sure you speak directly to the service manager. WeekiWater Apr 2019 #8
Thanks for your feedback. MontanaMama Apr 2019 #11
After doing some research online, it appears that the panoramic MineralMan Apr 2019 #10
Thanks MM. MontanaMama Apr 2019 #14
Well, I hope you get your Santa Fe back soon! MineralMan Apr 2019 #18
I like the idea of no sunroof, but MicaelS Apr 2019 #16
I always tend to choose a lower trim level on any car I buy, MineralMan Apr 2019 #17
Dayum. I hope you took a pic of it in pieces. cwydro Apr 2019 #19
Yep. I did. MontanaMama Apr 2019 #20
Good for you! cwydro Apr 2019 #24
Montmama,.. you might consider the advantage of communication with the dealer,... magicarpet Apr 2019 #21
The mistake was saying, "you don't need it right away" ksoze Apr 2019 #22
relax, they are probably trying to narrow down the issue and/or the part is on backorder and it's Demonaut Apr 2019 #23
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