General Discussion
In reply to the discussion: Looking for advice regarding a service issue at local car dealership, please. [View all]matt819
(10,749 posts)Sure sounds like a problem with communication. From your description, this problem seems out of their depth. My experience with one dealership is they will subcontract out the work to a specialist. Of course, they'll mark up the work (if not under warranty), which is the main reason I switched my repair work to that mechanic (more than five years with the news guys). In your case, the repair seems more like body work, and the dealers I've gone to don't do body work.
As for the apparent "sloppiness," well, that will all depend on how it turns out. Does the sunroof work, and will you receive the vehicle in the same condition you left it? Dealers know how to prep vehicles, so they should be able to undo any of the problems that may have arisen while the roof was off the car. I think car repairs are kind of like sausage makers. I'd rather not see how it's done and only enjoy the results.
My advice? Call and make an appointment to talk to the service manager. No yelling and screaming. Just get the answers you want. What's the problem? How are you solving it? Why is it taking so long? If they're making no progress, ask about subbing it out to a body shop. Will they clean the vehicle thoroughly once done? Confirm that it's under warranty. If it seems right, give them a deadline, though if you have a loaner that's not really an issue. Look them up on yelp and search for customer reviews of the service department.