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MontanaMama

(23,294 posts)

6. They are doing the work in a service bay.

Reply to TheBlackAdder (Reply #3)

Wed Apr 17, 2019, 02:03 PM

Apr 2019

But not on a lift...I'm sorry if I wasn't clear on that. Don't get me wrong...I'm happy to have a loaner car. Although I feel it is appropriate that they offer one since I bought the car new from them and this work is under warranty. Thanks for your feedback.

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Looking for advice regarding a service issue at local car dealership, please. [View all] MontanaMama Apr 2019 OP

When did you talk to the service manager last? MineralMan Apr 2019 #1

I just called the service manager. MontanaMama Apr 2019 #4

Well, sounds like she's not a good communicator. MineralMan Apr 2019 #7

Dealerships vary, I guess matt819 Apr 2019 #2

It is definitely a communication issue. MontanaMama Apr 2019 #5

Performing the work outside doesn't surprise me. TheBlackAdder Apr 2019 #3

They are doing the work in a service bay. MontanaMama Apr 2019 #6

You could call Hyundai's customer line, asking how long a service update would take, if concerned. TheBlackAdder Apr 2019 #9

Holy crap. MontanaMama Apr 2019 #12

Once my car comes off warranty, it is rarely at a dealership again, for just that reason. TheBlackAdder Apr 2019 #13

Yes. Agree 100%. MontanaMama Apr 2019 #15

Make sure you speak directly to the service manager. WeekiWater Apr 2019 #8

Thanks for your feedback. MontanaMama Apr 2019 #11

After doing some research online, it appears that the panoramic MineralMan Apr 2019 #10

Thanks MM. MontanaMama Apr 2019 #14

Well, I hope you get your Santa Fe back soon! MineralMan Apr 2019 #18

I like the idea of no sunroof, but MicaelS Apr 2019 #16

I always tend to choose a lower trim level on any car I buy, MineralMan Apr 2019 #17

Dayum. I hope you took a pic of it in pieces. cwydro Apr 2019 #19

Yep. I did. MontanaMama Apr 2019 #20

Good for you! cwydro Apr 2019 #24

Montmama,.. you might consider the advantage of communication with the dealer,... magicarpet Apr 2019 #21

The mistake was saying, "you don't need it right away" ksoze Apr 2019 #22

relax, they are probably trying to narrow down the issue and/or the part is on backorder and it's Demonaut Apr 2019 #23