Looking for advice regarding a service issue at local car dealership, please.

[MontanaMama]

11. Thanks for your feedback.

I called the service manager only to find out it is the woman that I've been dealing with all along - unbeknownst to me. She told me she hadn't called because there wasn't much to say other than the work was slow going. I let her know that I would appreciate a weekly update even if that means there's not much to say other than the work is progressing and it is slow. Her response was that "I told you it would take a long time". I acknowledged that I recall her saying that but it isn't clear to me what "a long time" means. Does it mean days, weeks, months? Her response was "that's why I gave you a loaner car." I let her know that I appreciate the loaner car and I would very much appreciate information about the progress of the repair even if [progress is slow because then I at least know we are moving forward and that my car is on the radar. I feel like she and I are not communicating well and that part is frustrating.