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magicarpet

(13,935 posts)
21. Montmama,.. you might consider the advantage of communication with the dealer,...
Wed Apr 17, 2019, 04:14 PM
Apr 2019

... anyone in the service department, and/or Hyundai Corporate ONLY BY WAY OF EMAIL COMMUNICATIONS. That way you leave footprints and force them to leave footprints about your sunroof problem.

If you communicate by going over there or over the phone the conversation and what was said is more ambiguous and prone to fluidity.
________________

Define fluidity:

"tactical considerations can change rapidly given the fluidity of the situation"
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You seem to have gotten the run around pertaining to this issue. Bring that problem to an immediate halt. Ask them a question via email,... restrict their response to a return email. If they have a comment, question, statement, whatever,...do not talk to them,.... every thing pertaining to the service work of the sunroof is now WRITTEN ONLY. This pertains to them and you,.. be careful what/how you say things - it might be the basis of your litigation to get this sunroof properly repaired, under warranty, at no cost, and done on a timely basis.

We wish you the best results in the resolution of this problem/issue.

When did you talk to the service manager last? MineralMan Apr 2019 #1
I just called the service manager. MontanaMama Apr 2019 #4
Well, sounds like she's not a good communicator. MineralMan Apr 2019 #7
Dealerships vary, I guess matt819 Apr 2019 #2
It is definitely a communication issue. MontanaMama Apr 2019 #5
Performing the work outside doesn't surprise me. TheBlackAdder Apr 2019 #3
They are doing the work in a service bay. MontanaMama Apr 2019 #6
You could call Hyundai's customer line, asking how long a service update would take, if concerned. TheBlackAdder Apr 2019 #9
Holy crap. MontanaMama Apr 2019 #12
Once my car comes off warranty, it is rarely at a dealership again, for just that reason. TheBlackAdder Apr 2019 #13
Yes. Agree 100%. MontanaMama Apr 2019 #15
Make sure you speak directly to the service manager. WeekiWater Apr 2019 #8
Thanks for your feedback. MontanaMama Apr 2019 #11
After doing some research online, it appears that the panoramic MineralMan Apr 2019 #10
Thanks MM. MontanaMama Apr 2019 #14
Well, I hope you get your Santa Fe back soon! MineralMan Apr 2019 #18
I like the idea of no sunroof, but MicaelS Apr 2019 #16
I always tend to choose a lower trim level on any car I buy, MineralMan Apr 2019 #17
Dayum. I hope you took a pic of it in pieces. cwydro Apr 2019 #19
Yep. I did. MontanaMama Apr 2019 #20
Good for you! cwydro Apr 2019 #24
Montmama,.. you might consider the advantage of communication with the dealer,... magicarpet Apr 2019 #21
The mistake was saying, "you don't need it right away" ksoze Apr 2019 #22
relax, they are probably trying to narrow down the issue and/or the part is on backorder and it's Demonaut Apr 2019 #23
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