The Business of Health Care Depends on Exploiting Doctors and Nurses

[Horse with no Name]

2. I work 10-20 hours of uncompensated time per week

Fighting for what patients need.
The problem is that they call the customer service phone number and the insurance tells them that it’s the doctor’s office who isn’t doing what they need them to do—paid customer service agents. We call the other number where those folks are anything but customer service agents and are rewarded when they say no.
It’s exhausting.