Why are Verizon stores open in Lock Down cities and states? [View all]

[BigmanPigman]

I assumed the Verizon by me was closed and my 2012 cell phone died and I need to get a new one since the new battery that arrived Tues didn't do the trick. I spent 1 1/2 hours on the phone with Verizon trying to get instructions on how to do this, how to find my forgotten PIN, etc and was dropped 4 separate times and had to start all over. I finally decided to call the store out of desperation and they are still open. I asked the guy why and he said his boss told them to come in as usual.