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Response to shockey80 (Original post)

Thu Apr 30, 2020, 02:02 PM

45. Did he ever give you a reason why it wasn't covered by the warranty?

We had a situation a few years ago when my wife needed a new transmission just a few months out of warranty. The bill was something like $4800.

A week later they called me and said that they went to Honda directly to see if they could do something, and I'd be receiving a check for $3000! They did this without telling us in advance. Nice surprise.

I'd previously spoken to the president of the company (they own four dealerships in the area - Honda, Acura, Subaru, and Mitsubishi). I spent a whole hour talking about how we'd been buying our cars there for 25+ years, but their service had been going downhill recently, including their showroom people. He agreed, knew they were having problems getting help, etc. Right after that things started getting better.

I'm sure the credit from Honda had something to do with our long discussion.

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