I am more familiar with Door Dash so I will reference them here. I would imagine that Grubhub has a similar business model.
With the adjustments and promotional fees - that is $362 more this business could have kept for themselves.
Promotion is good marketing for businesses that can afford to do it. The promotion is to entice customers to place an order. I've seen all kinds of promotions offered -Free delivery, free meal, free item, $10 off your next order if you refer a friend, $20 to your first order for first time customers, etc, etc. Did this restaurant have the option to stick to just the basic delivery service? Was it mandatory for them to do promotions?
Here is Door Dash's policy on promotion and marketing
][link:https://help.doordash.com/merchants/s/article/First-Order-0-Delivery-Fee-Promotion?language=en_US|
7 order adjustments on that invoice. That is something that the restaurant needs to address within their organization. Those are their mistakes. Order adjustments happen when the customer's order is wrong. Who should eat that cost? The customer? Grubhub? Here's an example that happened to me - I treated the male techs on my unit to lunch for Father's Day. $75 order. So many things got screwed up with the order. For the most part, all the guys went on and just ate what they got. One person could not, he does not eat pork. His burger came with bacon. Its not as simple as telling him just take the bacon off. So he ended up with a meal he could not eat. Should I have been the one to lose money here? His order was about $15 Damn skippy I called Door Dash to complain and was credited. I have had other issues that I have been credited for. For the most part, my orders have been problem free though.
Here is Door Dash's policy on order adjustment - I suppose that Grub Hub may be something similar.
[link:https://help.doordash.com/merchants/s/article/What-are-order-error-adjustments?language=en_US|
The one thing I take issue with on that invoice is the delivery commission. I think it should be one commission only.
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