General Discussion

Major Nikon

(36,827 posts)

27. I had a restaurant owner actually tell me not to use Grubhub

Fri May 1, 2020, 08:36 PM

May 2020

This was early last year. I was using the app to make my order and picking it up at the restaurant. The owner told me to stop using them and call the restaurant directly because they charged him high fees. The problem was the reason I started using them in the first place is because they kept screwing up my order (English isn’t their first language). Kind of irked me so I just stopped using them completely.

I wouldn’t be surprised if restaurant owners are the losers in all this. I don’t know that they have much in the way of alternatives.

Personally I think the answer is unionization of drivers into coops that provide them with decent pay and benefits while not skimming off the top. All types of restaurants could use the coop to get as many delivery people as they need on an as needed basis without some 3rd party corporation gouging them.

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30 replies

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Pizza Business Owner Shares Harsh Reality Behind Food Delivery Apps [View all] demmiblue May 2020 OP

Wow! ProfessorGAC May 2020 #1

What's the alternative? marybourg May 2020 #2

Drive to the restaurant and pick up the food. lark May 2020 #8

Well, I meant an alternative for the restaurant owner. marybourg May 2020 #10

Agree that there are many reasons some folks can't get take out, but get creative. lark May 2020 #11

I disagree with this. I don't think the point of these services was ever meant tulipsandroses May 2020 #12

so grub hub rakes it in on fees while the restaurant loses. definition of a parasite nt msongs May 2020 #15

Lets break down that invoice - tulipsandroses May 2020 #18

Same here. Tipperary May 2020 #20

Order directly from the restaurant and use it's delivery drivers, or you drive in and pick up. Blue_true May 2020 #23

well, if the restaurant has their own delivery drivers marybourg May 2020 #28

Find a way to do it better! Happy Hoosier May 2020 #3

I don't use them; I call the restaurant directly and pick it up myself brooklynite May 2020 #4

Same here. Tipperary May 2020 #21

I'm not paying someone to deliver to me a $4 Burger King meal. House of Roberts May 2020 #5

Mixed feelings DrToast May 2020 #6

One thing that troubles me here is -why is there a separate commission for delivery? tulipsandroses May 2020 #7

Tips to the driver charged at the time of order? Buns_of_Fire May 2020 #9

That makes sense. tulipsandroses May 2020 #13

The drivers for those apps can be real jerks. Coventina May 2020 #14

As far as I can tell, restaurants sign up for these delivery services. LisaL May 2020 #16

Exactly. nt Buckeye_Democrat May 2020 #22

The restaurants are desperate. Blue_true May 2020 #25

actually, there have been cases drmeow May 2020 #26

In those cases, why isn't the restaurant charging full price? Jose Garcia May 2020 #30

There are still a few restaurants in Boston who do their own delivery, but they are few and far smirkymonkey May 2020 #17

I just came back from picking up my food. Tipperary May 2020 #19

I've heard these stories before and Im not sure I believe most of them standingtall May 2020 #24

I had a restaurant owner actually tell me not to use Grubhub Major Nikon May 2020 #27

Goes for debit/credit? cards and the business printing costs for receipts? UTUSN May 2020 #29