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JaneQPublic

(7,113 posts)

5. Are you sure you're logged in to your account?

Reply to Trueblue Texan (Original post)

Sat Oct 17, 2020, 07:25 PM

Oct 2020

I once had a similar problem, but figured out that, because I was donating from a different device than usual, I wasn't logged into my account, so I got neither an email cofirmation nor a record of that donation on my account's history.

I'm guessing even from the same device you might get inadvertently logged out or other account settings changed.

Good luck solving your problem.

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11 replies

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Highlight:

Is anyone else having trouble making donations through ActBlue? [View all] Trueblue Texan Oct 2020 OP

Are you using link on home page at DU? SheltieLover Oct 2020 #1

Could be that the site is experiencing heavy use/heavy demand? Perhaps Omaha S. can help... SWBTATTReg Oct 2020 #2

I planned to only give $15 on the night of Rice4VP Oct 2020 #3

I just made one for Wendy Davis and it went through with no trouble. They immediately 42bambi Oct 2020 #4

Are you sure you're logged in to your account? JaneQPublic Oct 2020 #5

the link works but when I submit the payment ... Trueblue Texan Oct 2020 #6

If you have your credit card on record with them, try making Blue_true Oct 2020 #9

I've done all this... it's not ActBlue Trueblue Texan Oct 2020 #11

YES. Their web site put through the same charge TWICE - and 50 Shades Of Blue Oct 2020 #7

I did last night.it was for the Hamilton thing. tavernier Oct 2020 #8

I was right...it was the credit card company holding charges... Trueblue Texan Oct 2020 #10