Why are many customer service centers in the Philippines?

[DFW]

25. I have never talked to one there

But I live in Germany.

Filipinos actually control the western world. They‘re just too polite to make a big deal of it. But in my experience, they are absolutely everywhere. They are in many restaurants, ALL hotels, most (from what I‘m told) ships, from freighters to cruise ships, etc. I think they could shut us down tomorrow if they wanted to. But they are the ones who really make the world run.

They learn English from a very young age, and many see proficiency in English as their way out of the poverty so many of them are born into. At the hotel I most often stay at here in Europe, in Brussels, the European staff comes and goes, but the ten or so same Filipinos have been there for 15 years or more. They are all gracious, friendly, smart and always smiling. I always have them teach me phrases in Tagalog, and at this point, I can even hold rudimentary conversations in it. I would think they are the ideal place for a call center. I have seen Filipinos all over taking abuse from loutish customers (mostly from the USA),and showing more patience than I could ever muster. I can only guess that if they had the stamina to put up with whatever they put up with to get out of there, an irate customer is the least they could be asked to put up with. What more ideal group of people to hire for a call center?