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step might be what's screwing things up. I signed out before I unplugged the TV then signed back in after I plugged it back in. I read on the YouTube community support thread that ads on some TVs are an issue. Tell your friend to click on his screen pic in the upper right-hand corner. When the menu appears, click "Help" then type something like "Ads appearing on TV Premium member" and a list of solutions will appear. It could be that YouTube doesn't recognize him as a member when he goes through his phone. That's one of the topics.
It drove me up the wall when the ads popped up. YouTube would be unwatchable if I couldn't remove the ads, lol.
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