United CEO letter to employees: we did nothing wrong!

[WePurrsevere]

21. There's a significant difference in the wording....

that I see being overlooked. Both in the law you linked to and the United regulations someone posted elsewhere on DU. Both use pre-boarding wording like "denied boarding" at the link. These customers were all already on board and settled in.

When you fly you sort of expect that being bumped is a possibility but once you're ON the plane you have a reasonable expectation that, unless there's a safety/security problem with the plane itself or 'act of god', you're probably going to get where you're going and certainly not going to be abused and dragged off.

The fact that the badly abused doctor was Asian raises other concerns that should be looked into as well. I've read that a computer supposedly chose which passengers but if I was a juror on what I'm fairly sure will end up in court I'd want more proof that it was done w/o prejudice.